New Look on Celebrity Website

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CA
417 Posts
Joined Aug 2014
Personally, I prefer features that were on the old site and are apparently missing from the new site: I like to look at cabins by category and I like to select/filter my search by ship. I hope these features will be added to the new website very soon.
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Celebrity Equinox - March 2015 - Caribbean
Celebrity Century - April 2013 - Pacific Coastal
Celebrity Infinity - August 2011 - Alaska Tracy Arm Fjord
Treasure Coast, FL
109 Posts
Joined Jun 2014
I logged on again on my desktop PC yesterday to see if I could accomplish anything. Worked better on PC using Chrome ( I do most of my searching from iPad - maybe develop an X APP).
-Login certainly is hidden.
-when you do find it and log in, you should be taken to your Dashboard, but you are just static on a marketing page. That needs to be fixed.
- if you are in a booking to see available cabins/promos/pricing and need to go back - you are totally logged out and must start again.
-I have saved itinaries that I want to delete - no option for that,
BIG BATE/SWITCH ISSUE:
I was in a booking under cabin selection. In Aqua Class, the photo is for a Sky Suite, but the description is for the regular 194sqft cabin as is the selection by deck. An experienced X Cruiser knows, but if I was new and thought that is what my cabin looked like - PISSED! Big truth in advertising issue, Celebrity.
I feel for all of you trying to get pre-cruise stuff done - good luck!
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Joni & Mike
Treasure Coast, FL

Celebrity, Royal Caribbean, Seabourn, Princess
Last Cruise - Western Caribbean Celebrity Eclipse 2017
NJ
841 Posts
Joined Mar 2011
Originally posted by cruisin' lady
Personally, I prefer features that were on the old site and are apparently missing from the new site: I like to look at cabins by category and I like to select/filter my search by ship. I hope these features will be added to the new website very soon.

Regarding search by ship, there's an icon that says "refine" . It's not obvious. Small font. It allows you to choose a ship.


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10/2016 - Celebrity Infinity - Dutch Antilles
1/2016 - Celebrity Silhouette - Eastern Caribbean
1/2015 - Celebrity Silhouette - Eastern Caribbean
1/2013 - Celebrity Silhouette - Western Caribbean
2/2012 - Celebrity Silhouette - Southern Caribbean
8/2005 - NCL Pride of America - Hawaii
4/2000 - Disney Magic
1980's - QE2 Bermuda
Georgia
83 Posts
Joined Aug 2012
I've got the new site and am less than thrilled with it. I'm thinking it was designed for phones? I use a laptop and the fonts are huge and take up much of the screen.

Also, tried to get at the cruise planner for my upcoming cruise. Cannot access it. Click the link and nothing happens. Anyone with the new site know how to access the cruise planner?
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12-8-17 Celebrity Silhouette Southern Caribbean
10-27-16 Celebrity Infinity Dutch Antilles

2-28-15 Celebrity Summit Southern Caribbean
2-3-14 Celebrity Constellation Cozumel & Key West
Northern Arizona
2,070 Posts
Joined Mar 2009
I popped on the other day and it didn't recognize me at all. I tried changing my password, user name, etc. and nothing. Every single time Celebrity does something to their website it's a mess. For several years now they can't send anything to me because their is a glitch on their end. There is a security issue and I've asked IT about it and they never do anything. I had to get another email so I could get their mail.

When I finally tried again to log on I changed my info again and had nothing, so I added the reservation numbers we have and it did add them, but there is no way to see anything else about our reservation, except our cabin number. I have 2 cruises in my history and I should have 10 or so. They only reason I got anywhere was to use my Capt. Club number and even that didn't provide any more info. I'm no longer linked with my husband.

I am so irritated right now with Celebrity. This is a well known company with high standards and yet they continue to not be able to provide professional IT service or manage their web site correctly.

When I called the other day they were aware of the issue. The rep told me to try again in a day or too, so I waited. Either before or after waiting a day or two there was NOTHING on the web site saying "we're having issues". People just blindly try to get on, changing passwords, user names, etc. It messed up everything I had. If they knew they were having issues why didn't they shut down or provide a statement saying there were issues.

I'd be embarrassed if I was Celebrity.
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The days pass happily with me wherever my ship sails.
- Joshua Slocum

3/2007 Celebrity Millennium - Caribbean, 5/2009 Celebrity Summit - Mediterranean, 3/2010 Celebrity Summit - Caribbean, 4/2011 Celebrity Summit - Caribbean, 5/2012 Celebrity Eclipse - Mediterranean, 4/2013 Celebrity Summit - Caribbean, 3/2014 Celebrity Equinox - Central America & Caribbean, 3/2015 Celebrity Equinox - Caribbean, 3/2016 Celebrity Silhouette - Caribbean (Family), 3/2017 Celebrity Eclipse - Caribbean (14 day), 8/2017 Celebrity Solstice - Alaska

Michigan
1,329 Posts
Joined Oct 2014
Originally posted by Sammigar
I've got the new site and am less than thrilled with it. I'm thinking it was designed for phones? I use a laptop and the fonts are huge and take up much of the screen.

Also, tried to get at the cruise planner for my upcoming cruise. Cannot access it. Click the link and nothing happens. Anyone with the new site know how to access the cruise planner?
1. Log in.[Upper Right corner]
2. Click My Account [Upper Right corner]
3. From drop down, chose My Reservations
4. Select your reservation
5. When that opens up, select Manage My Reservation [lower right on the panel showing info about your reservation]
6. Chose your intended action from the drop down menus at the top.

Worked for me just now using a desktop using Safari 10.1 on OSX10.whatever

Stan
Chicago
93 Posts
Joined Jan 2013
Originally posted by GottaKnowWhen
1. Log in.[Upper Right corner]
2. Click My Account [Upper Right corner]
3. From drop down, chose My Reservations
4. Select your reservation
5. When that opens up, select Manage My Reservation [lower right on the panel showing info about your reservation]
6. Chose your intended action from the drop down menus at the top.

Worked for me just now using a desktop using Safari 10.1 on OSX10.whatever

Stan
Works for me too. Is it different? Yes. But once you use for awhile, it makes sense. I actually like the new website. We have 3 cruises booked and can access all information. Hope I didn't just jinx myself! Lol.
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Celebrity Constellation - Vietnam/Thailand 2017
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1,042 Posts
Joined Nov 2014
Originally posted by ChiSloop
Works for me too. Is it different? Yes. But once you use for awhile, it makes sense. I actually like the new website. We have 3 cruises booked and can access all information. Hope I didn't just jinx myself! Lol.
I can make it work, but it takes 5 steps on the new site, where it used to take 2 or 3. Why is that an improvement? Also, when I'm shopping for a cruise, some are really difficult to find. If there is a cruise that sails on multiple dates, there's a small change date below the listed cruise. It's difficult to get the info. Once you find the cruise you want to look at, only the lowest category shows up before you click book now. If you want to go back because you want to see another cruise, you have to start your search again. Previously you just hit a drop down box to see the rates of all categories. The new site also does not show a date when on line check in begins. The old site had no mechanism to show that Aqua class dining was Blu and showed traditional dining. The new site is exactly the same.the only thing better on the new site in my opinion is the appearance. The pictures are beautiful, but the operation is slow and cumbersome. I've had no difference when using a laptop, or desktop with 2 different operating systems and 3 different browsers. Also tried phone and tablet. When I shop for a cruise, I want to see everything easily and easily go from one to another. I don't want to spend hours! A website is supposed to drive business for a company, nor drive away business!
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Fort Lauderdale
322 Posts
Joined Jul 2010
Originally posted by Luvcrusn
I can make it work, but it takes 5 steps on the new site, where it used to take 2 or 3. Why is that an improvement? Also, when I'm shopping for a cruise, some are really difficult to find. If there is a cruise that sails on multiple dates, there's a small change date below the listed cruise. It's difficult to get the info. Once you find the cruise you want to look at, only the lowest category shows up before you click book now. If you want to go back because you want to see another cruise, you have to start your search again. Previously you just hit a drop down box to see the rates of all categories. The new site also does not show a date when on line check in begins. The old site had no mechanism to show that Aqua class dining was Blu and showed traditional dining. The new site is exactly the same.the only thing better on the new site in my opinion is the appearance. The pictures are beautiful, but the operation is slow and cumbersome. I've had no difference when using a laptop, or desktop with 2 different operating systems and 3 different browsers. Also tried phone and tablet. When I shop for a cruise, I want to see everything easily and easily go from one to another. I don't want to spend hours! A website is supposed to drive business for a company, nor drive away business!
It is driving me away!!
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Evergreen, Colorado
288 Posts
Joined Jan 2003
Originally posted by GottaKnowWhen
1. Log in.[Upper Right corner]
2. Click My Account [Upper Right corner]
3. From drop down, chose My Reservations
4. Select your reservation
5. When that opens up, select Manage My Reservation [lower right on the panel showing info about your reservation]
6. Chose your intended action from the drop down menus at the top.

Worked for me just now using a desktop using Safari 10.1 on OSX10.whatever

Stan
Yes, that's the way it works, however, when I click manage my reservation, it goes to a new page telling me I have none. I've been trying since Saturday.
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Painesville, Ohio
103 Posts
Joined Jun 2002
I really hate the new site!! It keeps making me sign in over and over. the things that showed before are harder to find. So frustrating!
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Georgia
83 Posts
Joined Aug 2012
Originally posted by maadimom
Yes, that's the way it works, however, when I click manage my reservation, it goes to a new page telling me I have none. I've been trying since Saturday.
I am also correctly doing this procedure, but unable to get to manage my reservation. Either the link just sits there and does nothing or it says I have an unknown cruise coming up for unknown number of days leaving on an unknown date. I'm not being facetious, that's literally what it says.
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12-8-17 Celebrity Silhouette Southern Caribbean
10-27-16 Celebrity Infinity Dutch Antilles

2-28-15 Celebrity Summit Southern Caribbean
2-3-14 Celebrity Constellation Cozumel & Key West
1,042 Posts
Joined Nov 2014
Originally posted by Sammigar
I am also correctly doing this procedure, but unable to get to manage my reservation. Either the link just sits there and does nothing or it says I have an unknown cruise coming up for unknown number of days leaving on an unknown date. I'm not being facetious, that's literally what it says.
Mine had the undefined thing also, so I believe it! It has since been fixed but it takes 10 clicks to do what I could accomplish in 2 before. Try going in on Firefox, that still seems to show the old website. There is another thread on this topic that has a link to the old website that worked on IE on my computer.
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1,187 Posts
Joined Mar 2009
It's hard to believe but they made it harder to navigate than before!
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Jean

FUTURE CRUISES:
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Maastricht
92 Posts
Joined Oct 2016
Be careful when requesting changes on the new website. I yesterday changed the bed arrangement online on the new site and suddenly my $ 150 book on board extra OBC were gone. I tried to send an email but no success. I guess I have to call.
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Celebrity Silhouette 16 04 2017
Celebrity Silhouette 17 11 2017
3,453 Posts
Joined Jan 2009
Originally posted by Westyone
Does the new X site work with iPad??? Nothing happens when I hit "book now" on any cruise.
Take it off of private browsing and see if that helps. I was at least able to log onto my reservation and also look at cruises once I turn private browsing off. But I still cannot see any excursions for my booking, ugh.
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Hammond, Wi
28 Posts
Joined Feb 2011
I am new to celebrity and have booked a b2b in Jan. First time I went on I had the old sight now new. I use a Mac and have had no problems that I know of. Maybe being I dont know what it was like is a benefit to me.

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Peoria, AZ
1,000 Posts
Joined May 2008
Originally posted by dkm
The new site has problems. I am able to find my reservations under my account, but there is no way (that I could find) to manage excursions or specialty dining. Celebrity... don't you want us to book these add-ons?

-daniel-
I have the same issue and Captain Club had the same issue when I phoned.
Thank Goodness I printed out all my dining purchases and reservation times. When it changes that much mid cruise purchase is scary. I hope they fix it soon.
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Imma Critter #18
Diamond Plus & Elite




Sammamish, WA
24 Posts
Joined Mar 2017
My issues with the new site is I no longer can see the itinerary. I've read on a different thread that the itinerary has changed. Would be nice to see but I'm still 58 days out.

Korry
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07-18-2017 Celebrity Silhouette

07-30-2017 Celebrity Silhouette

410 Posts
Joined Aug 2011
Anyone figure out how to see payments and cost details on the new site? I can get to my reservations, but cannot see how to find a breakdown of the charges, OBC and perks. All I can find is the balance due and if you hit pay balance it takes you to a payment form. On the old site you could see your costs, payments and perks.
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Rick and Joyce