Not that it matters if the person is not there but the hours are listed in the app: Click the ship icon -> Services -> Internet Assistance. Yes, the guy is clueless.
If that were the case, it would likely be the same on all Q class ships and don't recall anyone mentioning that as an issue. 270 doesn't seem to be affected and that is below those cabins.
The salad lovers might be over doing it a bit - it was just a salad bar with lots of options in which the staff did all the work in a nicer setting than the WJ.