We were slightly delayed between our b2b on Jewel in Nov. It was for 4 people. They took us off after waiting a bit and we had to stand in the terminal for about 20 minutes while they found them. Personally, I think they should charge per minute if they're not in line ready to get off within a few minutes of when the last groups are announced. It's not just other cruisers they're impacting. It's the CBP, terminal employees, crew, etc.