Yesimapirate

I can carry food from a kitchen to a dining room but when I'm at a restaurant I let someone else do it. It's part of the experience. Not sure why every thread about the Haven requires some one to criticize people who choose to pay for the experience. There's plenty of options at different price points. Use what fits your situation best. It's pretty obnoxious and petty to attack how someone you know nothing about spends their money. I've never (and hope to never) see someone post on here "you're in an inside cabin, you must be so poor". It's just not necessary.

I wonder what compensation would be demanded if a ship went to a war zone and God forbid, the passengers were kidnapped or killed? You have your health, you have the SAME ship with the same amenities. Talk about first world problems. Do you realize how difficult it is to completely change an itinerary with little notice? Not only does each port have to have space but you have to make sure the ship can travel those distances, be within its supply chain, have whatever clearances and visas are needed for the crew, etc. It's a miracle that this was even accomplished in a week. While you might be disappointed with where you're going, I think it's a small miracle that you're going at all.

Consider the possibility that it's not everyone else who doesn't get it. Realize you're punishing the absolutely lowest paid people because you're upset with management. Do you really think anyone gives a damn about how you feel? You agreed to a contract and now you're pissed because someone got treated better than you in your opinion. Guess what? Every business has the right to offer guest recovery in a way they see fit. Maybe those other people have taken more cruises with the company. Maybe they book much higher priced rooms? Maybe they're friendly to the customer service people and you come off like an entitled customer from hell? Grow up and get over it.

My experiences post covid is that the Jade is a poorly managed ship. We had a terrible experience last October so while the post is terribly vague I do understand the frustration. We've had completely different experiences on other ships in the NCL fleet.

With all due respect, you can't throw out that you're a retired CEO and then complain about a company for what lowly paid front line employees tell you when you haven't bothered to read the T&C's, which any CEO knows is the only thing that matters. When you were a CEO, what would you think about people judging your company on what they interpret they heard a front line employee 50 levels below you said? You certainly may have a point about the poor presentation and inconsistent knowledge of the employees but you're burying all of that with the over the top hyperbole.

I thought it was Hanson's Mmm Bop?

Personally, I'd ask the butler not to come in the room after 8😜

They gave you the wrong info. The credit card onboard credit is refundable. I have been stopped by the red warning light at debarcation and handed cash.

Gary, You aren't wrong. However, there's also the other side to this. I travel most weeks. And having lived 20 years in NY, I'm not afraid to open my mouth. Unfortunately, it seems that more often than not, middle management in hospitality treats many customer complaints as people just looking for free stuff. This has only worsened since covid. Very few actually solve the problem, even when the solution is easier and more cost effective. Just today I checked into a nice hotel. The bed shared a wall with an elevator shaft (who the hell designed that). I went to the desk and nicely asked for another room. The agent said they had no other rooms and got an attitude. No problem, I'll just ask the manager instead. We go back and forth for 20 minutes with "there are no other rooms". Finally, it turns to "there are no other rooms on the Concierge level". It's one night in a hotel. Who the hell cares? I asked her how there's suddenly a room now and I'm told "it was always available but I thought you'd be mad if I moved you off your floor". I don't get it. Is communication so poor that they couldn't have mentioned it 20 min earlier? I don't want to waste my time and energy arguing on vacation. There are battles you have to pick. That doesn't mean I'm not going to warn others so they can avoid the situation.

For you, fine. It's an opinion and by definition, cannot be wrong. However, for me, I can't stand rose. And a traditional champagne is not a rose. They should have a standard champagne, no matter the brand. I also think this was beat to death months ago when the change was made.

Am I the only one who's underwhelmed with the food? I find a few of the dishes weird and the quality is hit or miss depending both on the ship and the day. Add the fact that the menu doesn't change and it just bores me by mid-cruise. Or maybe I'm just overly picky?

To be more accurate, Posh is not free but rather is included in the price of your Haven cabin. Hard to say something is "free" when paying over $400/night per person.

People take the unfinished bottle back to their cabin and drink it on the balcony.

But the Haven has a fixed menu so it wouldn't really solve anything.

There seems to be some decent pricing on multiple sailings of the Epic this spring. Not all of the itineraries are great but we booked one simply because it's our favorite Haven, the port is driving distance and we have 20 days on Oceania a few months after. Ps: many of the sailings also have the extra Latitudes bonus point.

I wonder if the issues at the Panama Canal have anything to do with this? I seem to recall similar things happening 2 years ago when there were back ups at the canal due to covid testing issues.

Personally, I'd send them a nice but firm letter with a screen shot of the website saying the gratuities would be returned. Keep it short, they don't need to know details about your father, etc. I would give them a date to rectify the situation and let them know that if they don't fix their mistake, you'd be filing a formal complaint with your states Attorney General and reserve your rights to take all legal action.

I'm debating between a Heaven suite on the Epic and a suite on the Sky. Both fit the limited time where both the wife and I can take off. I've done multiple Heavens (including the Epic) and also suites on the Jewel class. Would the experience on the Sky be closer to the Haven experience or to the Jewel class non-Haven suite? The Sky has a better itinerary but we really enjoy the Epic Haven. The Epic is also a short drive from home while the Sky is a flight away. I'm almost looking for a reason to go with the Sky 😁 Tyia!

It's about $350 here. Scotch tends to be more in the US than the UK as the shipping costs are significantly higher as well as import duties.

To be clear, I expressed my dissatisfaction. I did not ask for compensation. I do agree it's not a solution but I also think it's unprofessional and cowardly to make a corporate decision from a board room and leave your front line staff to fend for themselves with the fallout.

@YVRteacher I said hello to Omar for you. And Stephan hopes everyone enjoys their cheap, plastic prizes 😁

Forgive me as I haven't been following this for the last 2 weeks as I've been traveling on the cruise and then another week into some remote parts of Alaska. I just wanted to share my experience with the issue. I don't drink at all outside of vacation and there aren't many drinks I like so I was disappointed to see Vue and some other options removed. I can live with disappointment. However, being a NY'er, I can't keep my mouth shut when I think I'm being ripped off or wronged. Vue was available when I purchased the FAS+, is STILL pictured in the marketing and when I carefully read the T&C, it states that a "like" substitution could be made. I don't believe a Blush is a like substitution. While I was resigned to the fact that I was stuck with Pommery, my wife gave me permission to politely complain onboard. We board and I decided to try the Pommery. Maybe we'd like it as some posters have and it would be a moot point. At Magnums, I order 2 glasses of champagne and watch the bar tender take a blue bottle, turn his back to me in what seemingly was an attempt to shield what he was doing and pour me prosecco. We had horrendous service on our last cruise and this make me feel like that would continue. After some back and forth, I'm which he tried to charge me, we finally had the Pommery. Neither my wife or I cared for it so we left half empty glasses at the bar. About half an hour later, we ran into the Beverage Manager. Clearly I know this wasn't his decision and he's probably heard about it from many people so I was careful in my complaint to him. I told him pretty much what I wrote above, acknowledging he had no role and just asked him to pass the complaint up the ladder to hopefully get to the decision makers. He was extremely professional and friendly. I told my wife that I'd be thrilled if they sent a bottle of champagne to our room and thought it would be a fair resolution, though I expected nothing. I DID NOT mention that to the beverage manager. My wife laughed, said we'd grt nothing and let's stop sailing NCL. Low and behold, we returned to our room later that night to find a bottle of Vue with a friendly note. I was thrilled and thought maybe our experience in October was a one off. The next day, the beverage manager found us, repeatedly inquired if we were happy and then told us to go see a certain bartender because he had a surprise. The surprise was that he was instructed to pour Vue for us at no charge for the cruise. I couldn't be happier with the resolution! On a side note, with a few minor exceptions in individual interactions, the entire crew were amazing! We went from boarding with a "this is our last NCL cruise" attitude to buying some Cruise Next certs. Kudos to everyone from the Captain to our room steward.

If you paid for a package that specifically listed that sauna was included and then suddenly it was not and no equivalent replacement was offered, then yes, of course you should ( and would) complain. What a silly question to ask. If you went to a steak house and order a filet and got a cheeseburger, you'd complain, even though as someone posted (twice) they all come from the same place. What those of you who are focusing on alcohol are missing is the bait and switch. If they simply changed brands like the switch from Pepsi to Coke, sure some people would be upset but it's an equivalent change. However, the fact that there is no dry, pinot noir substitute makes it wrong. The Pommery blancs de blancs brut would be the equivalent. And then to throw salt on the wound by having the Veuve on board and simply not allowing people to have it is wrong.

For $9, that scoop better be gallon sized

I'd just look at customer service agent who told you to buy your own wheelchair and sarcastically say "no problem, my father isn't very tall. A short wheelchair will work just fine", smile and walk away.