I just contacted Princess at the above email address, copying Jan Swartz and John Padgett yesterday afternoon. I explained my situation in detail. Everything was fixed this morning!
I think some of you may not have valid complaints and the tone of the emails may not have helped either. If you can be polite and detail with specificity your problems, you have a much greater chance to get the results you want. If, like in the above case, a passenger complains like this, he or she is going to get nowhere.