What an ordeal getting this done. First I asked my travel agent about any changes to my booking and of course we had bad connection but I did hear her say I might try going through EZAir to get it done.
Big Mistake. Called, followed the prompt and did not get EZAir. of course not. Explained what I wanted to do. Spent about 20 minutes waiting then the phone call got dropped. Had to call back. Got another customer service person. After about 30 minutes she came back and said she could not find the price I was looking at on line. No one ever connected me to EZAir rep.
Hung up and went on line and booked the flight I wanted. Now just waiting for it to , I assume, up date so I can go back in and get the original seats I had.
I will NEVER complain about the customer service that use to be here in Santa Clarita.
It is done and saved $744. dollars.