Those "reps" are such a waste; a real thorn in the side of Princess; a few months ago, I called to ask why my Medallion wasn' working, [it kept telling me that they cannot find my booking number, which is valid and accessible on the web site], two different "reps" on two different phone calls told me, the Medallion app will only work after final payment. What a load of BS, a chat session on Princess told me that's totally incorrect and my Medallion will work in 24 hours after he submits a service ticket, which it did the next day! Princess-- get rid of these incompetent "reps"!