Not sure why the folks in that line. Maybe because it was just opening and they could be first in line?
On Prima, went to CN. Was maybe fifth in line. Two folks working. One lady with a couple who were quite upset. Not yelling, but seemed to have been severely wronged in their eyes. A constant ping pong between couple and lady. Didn't hear what issue was. Nothing was getting resolved, couple then had DW taking notes, names, times, asked for super, none came out. That was another 30 minutes in a CN line with disappointment as a result. But this time I got smart and had a beer while waiting.