flossie009

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I do not think so. The UK Ts&Cs state: "Subject to availability, you can generally book places on advertised shore excursions in advance .......... Shore excursions are capacity controlled on a first come first served basis. Requested excursions may not be available at time of booking" As you have advised your friends, the waitlist for their chosen excursion will hopefully clear. If not then pitch up at the theatre at the time tours are being despatched; Destinations may be able to accommodate you in the case of last minute cancelations/no-shows.

It is unlikely that Regent will be able to find another spa provider, as One Spa World (formerly Steiner Leisure), who operates Regent's Serene Spa, now appears to have a monopoly on spa services for cruise ships; including the recruitment and employment of the personnel who work in the spas .......... and the use & sale of their own products. Canyon Ranch only operates at a few locations in North America

You incurred these losses as a direct result of the cancellation and therefore there is no question that you should be reimbursed (IMO your first claim should be made to your TA) Who issued the voucher? The ideal would be for your TA to issue you with a credit that you could then use on a cruise line of your choice rather than be tied to Explora. I hope everything gets sorted for you very soon. You have had enough hassle over the unexpected & late cancellation of your cruise.

I agree that MSC/Explora Journeys have handled the start up of this new cruiseline very badly; leaving a sour taste with many customers & potential customers. However, in your case your contract is with your Travel Agent and therefore IMO it is their responsibility to swiftly settle everything you are owed & have been promised; cruise refund, your expenses plus, I would hope, a gesture of goodwill for the disappointment, stress and time spent re-arranging your holiday. How your TA recovers that money from MSC/Explora Journeys is their problem not yours.

It may do, but in this case they do not seem to have done very well for you compared to others in the same situation with cancelled bookings on Explora Journeys. Lots of warm words but no tangible results do not help your bank balance?

😋 No ice cream with it? 🍨

Yes, you will benefit from a B2B discount plus a credit for the two air fares & transfers. You can get an idea of the air credit by looking at the reduction in price for cruise only on each of the segments. As you are booking in the UK and they are European flights the air saving will not be huge. Sorry, but you have missed out on the numerous on-board booking benefits (reduced deposit, booking discount, ship board credit etc) which are only available while on board or 30 days prior to a cruise. However there do appear to be some good deals for European Regent cruises on offer in the UK at present 🙂

Thanks for your excellent blog 🙂 As I am sure your guide observed: The 1942 film Casablanca was filmed almost entirely at Warner Bros. Studios, California Rick’s Café in Casablanca opened over 60 years later in 2004 A true case of life imitating art 😉

No longer in use. The few times it was in use we found the system to be very good but apparently some guests had issues and many guides did not like carrying the required equipment 🤨 Posts from Regent rep on previous thread confirms nothing in place for excursions:

Spa menu from recent Navigator cruise:

Regent do not reimburse port fees & taxes if a port is missed. They might make a gesture if the reason is within their control e.g. ship mechanical failure rather than simply bad weather. You may be able to make a claim on your Travel Insurance.

Agreed, this needs elevating far above Reception and the Room Steward. Not a good advert for Regent & I hope @Jennefer Teegen reviews this thread. The suite has obviously not been properly cleaned, prepared & checked for all these issues to have been missed. Also it has to be asked: what ignorant Regent guest would bring a pizza on-board and then leave it to fester in a cupboard on top of a warm fridge? 🤨 @vitacura, Have a fabulous crossing on the excellent ship, Mariner, and thanks for posting 😎

Probably an illegal contract term in the U.K. Those affected should report MSC & Explora to the CMA and ABTA

We love the Horizon suites on Mariner - we prefer decks 8 or 9 The lounge is on deck 6, so maybe it was a deck 7 suite that was an issue? We don't have a problem with the aft suites on Mariner, but if you are concerned you could try a Penthouse; they are also very roomy & well laid out on Mariner. Unless you specifically want a bath then choose suites that are labelled shower-only (asterisk on the deck plans) as the tub/shower combos on Mariner are not popular with many guests.

Have you tried reducing their size? Some apps are available, such as "Image-Size"

It probably all depends on a combination of: - the speed & direction of the wind - sea state and tides - configuration of the dock - the size of the ship - availability of tug assistance Ultimately it will be the decision of the Captain, under advice from the local Pilot. In some instances a decision not to dock may be because an adverse forecast means there would be difficulties for the ship leaving on schedule later in the day.

Yes, we brought one with us 😉 (We did not book a suite grade that included a complimentary bag) Supply chain issues and shipping problems are understandable, but if an offered amenity was not available then IMO an alternative should have been given.

Were the bags supplied when you requested them? or had they run out?

Glad you made it to Reykjavik despite the ATC problems. Weather looks stunning. In October last year we were faced with having to do our own bag tags (T5, Club). Didn’t seem to be saving time or staff as customers didn’t know what they were supposed to do. BA flights since then (including an early flight on 8th August) reverted to traditional check-in for Club customers - maybe due to adverse feedback? @lprp your experience shows that BA are intent on devaluing their Club Class experience yet again ☹️ Our best check-in earlier this year was with Qatar at LHR T4; a most efficient, personal and friendly service which matched the perfect on-board experience 🙂

No, I am sure new clothes will stain just as well 😂 🤣

Plenty of rosé on our recent Navigator cruise. French, then towards the end of the cruise they were serving an Italian rosé. Speaking to the Head Sommelier, he said he was relieved that the supply chain issues that plagued them for months after the restart were mostly now resolved. Similar comment from the GM regarding other ship supplies 🙂

Best wishes for your early flight tomorrow

Normal timing is: - vacate suite by 8am - off the ship by 9am (although delays in Miami are not unheard of 😉) Disembarkation can commence once the ship has been cleared by the port authorities and luggage has been taken off.

Thank you for your kind thoughts .............. which obviously worked. Our BA flight to LHR left Amsterdam on time (11:40) and arrived at LHR early. We only found out about the "chaos" when we were driving home from the airport. Now back home, unpacked and wondering which bartender will be making our drinks this evening .......... oh, that will be us then 🤣