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flossie009

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Everything posted by flossie009

  1. Yes, you will benefit from a B2B discount plus a credit for the two air fares & transfers. You can get an idea of the air credit by looking at the reduction in price for cruise only on each of the segments. As you are booking in the UK and they are European flights the air saving will not be huge. Sorry, but you have missed out on the numerous on-board booking benefits (reduced deposit, booking discount, ship board credit etc) which are only available while on board or 30 days prior to a cruise. However there do appear to be some good deals for European Regent cruises on offer in the UK at present 🙂
  2. Thanks for your excellent blog 🙂 As I am sure your guide observed: The 1942 film Casablanca was filmed almost entirely at Warner Bros. Studios, California Rick’s Café in Casablanca opened over 60 years later in 2004 A true case of life imitating art 😉
  3. No longer in use. The few times it was in use we found the system to be very good but apparently some guests had issues and many guides did not like carrying the required equipment 🤨 Posts from Regent rep on previous thread confirms nothing in place for excursions:
  4. Spa menu from recent Navigator cruise:
  5. Regent do not reimburse port fees & taxes if a port is missed. They might make a gesture if the reason is within their control e.g. ship mechanical failure rather than simply bad weather. You may be able to make a claim on your Travel Insurance.
  6. Agreed, this needs elevating far above Reception and the Room Steward. Not a good advert for Regent & I hope @Jennefer Teegen reviews this thread. The suite has obviously not been properly cleaned, prepared & checked for all these issues to have been missed. Also it has to be asked: what ignorant Regent guest would bring a pizza on-board and then leave it to fester in a cupboard on top of a warm fridge? 🤨 @vitacura, Have a fabulous crossing on the excellent ship, Mariner, and thanks for posting 😎
  7. Probably an illegal contract term in the U.K. Those affected should report MSC & Explora to the CMA and ABTA
  8. We love the Horizon suites on Mariner - we prefer decks 8 or 9 The lounge is on deck 6, so maybe it was a deck 7 suite that was an issue? We don't have a problem with the aft suites on Mariner, but if you are concerned you could try a Penthouse; they are also very roomy & well laid out on Mariner. Unless you specifically want a bath then choose suites that are labelled shower-only (asterisk on the deck plans) as the tub/shower combos on Mariner are not popular with many guests.
  9. Have you tried reducing their size? Some apps are available, such as "Image-Size"
  10. It probably all depends on a combination of: - the speed & direction of the wind - sea state and tides - configuration of the dock - the size of the ship - availability of tug assistance Ultimately it will be the decision of the Captain, under advice from the local Pilot. In some instances a decision not to dock may be because an adverse forecast means there would be difficulties for the ship leaving on schedule later in the day.
  11. Yes, we brought one with us 😉 (We did not book a suite grade that included a complimentary bag) Supply chain issues and shipping problems are understandable, but if an offered amenity was not available then IMO an alternative should have been given.
  12. Were the bags supplied when you requested them? or had they run out?
  13. Glad you made it to Reykjavik despite the ATC problems. Weather looks stunning. In October last year we were faced with having to do our own bag tags (T5, Club). Didn’t seem to be saving time or staff as customers didn’t know what they were supposed to do. BA flights since then (including an early flight on 8th August) reverted to traditional check-in for Club customers - maybe due to adverse feedback? @lprp your experience shows that BA are intent on devaluing their Club Class experience yet again ☹️ Our best check-in earlier this year was with Qatar at LHR T4; a most efficient, personal and friendly service which matched the perfect on-board experience 🙂
  14. No, I am sure new clothes will stain just as well 😂 🤣
  15. Plenty of rosé on our recent Navigator cruise. French, then towards the end of the cruise they were serving an Italian rosé. Speaking to the Head Sommelier, he said he was relieved that the supply chain issues that plagued them for months after the restart were mostly now resolved. Similar comment from the GM regarding other ship supplies 🙂
  16. Normal timing is: - vacate suite by 8am - off the ship by 9am (although delays in Miami are not unheard of 😉) Disembarkation can commence once the ship has been cleared by the port authorities and luggage has been taken off.
  17. Thank you for your kind thoughts .............. which obviously worked. Our BA flight to LHR left Amsterdam on time (11:40) and arrived at LHR early. We only found out about the "chaos" when we were driving home from the airport. Now back home, unpacked and wondering which bartender will be making our drinks this evening .......... oh, that will be us then 🤣
  18. We are now at Schiphol airport awaiting our flight to Heathrow. The amount of walking we have done since check-in to reach the departure gate, we must be halfway there already 🤨
  19. Everything was in good order. As I reported in post #47, Navigator will be in dock from September 09 to 21 (after her next cruise ending in Barcelona) We understand that some carpets are being replaced and the teak planking on the Pool Deck will be refreshed. Our suite (deck 6) was very comfortable & well maintained. The bathroom is dated but that would be a major piece of work to replace all the suite bathrooms on the ship.
  20. This morning we sailed into Amsterdam, arriving around midday. It was an afternoon of sunshine and heavy showers for the last day of our cruise. Bags are packed and out in the corridor. The ship stays overnight in Amsterdam and we will be leaving in the morning for our short flight back to London. It has been an excellent cruise and we are sad to be leaving the friendly Navigator. We met some familiar faces, crew & guests, and made new friends as well 🙂 Till the next time …………
  21. It was sunny for our departure from Hamburg yesterday afternoon, and there were some very nice properties and beaches to be seen as we sailed along the Elbe Krew Kapers last night had some great talent performing. Always a well attended and much appreciated performance towards the end of the cruise .
  22. We are just completing a Regent cruise and have seen no evidence of cost cutting or lowering of standards. Our bottle of Veuve Cliquot was waiting for us in our suite on embarkation as always, but we would have had no issue if an alternative brand of equal or better quality had been provided.
  23. They should reimburse your expenses plus compensation of 600 euro per person https://www.britishairways.com/content/en/de/information/delayed-or-cancelled-flights/compensation (sorry it is a German link because of where I am located at present, but should be the same for USA or UK)
  24. U.K. CAA rules regarding reimbursement of costs and provision of compensation should apply to the delay suffered by @WNcruiser …………….. and there is no excuse for BA poor customer service ☹️
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