Agree, patience is needed, because of the 28 day reply protocol.
Are you sitting comfortably?
Once upon a time, there were PCSs, one call, or one email and problem solved in a matter of a day/s, with no subsequent errors or mistakes.
Now? ….
Think there are more people (Snowflakes?) now, but not as productive, except in the creation of mistakes, or extending the acceptable deemed time to rectify errors.
This is the evidence of a new, improved and modernised Cunard, moving forward with the times that “today’s people” require.