The issue is that the ships are inconsistent with many different Hotel directors ot F&B managers setting their own policies for things like this. Couple that with agents reading from a script designed for the entire fleet and you get some minor inconsistencies. My suggestion is to either just accept some variations and go with the flow or cancel the package and not stress about it.
I'm on the Ovation now and there are subtle differences in thr menus, particularly Izumi that you don't know about until on board. It happens.