gemz Posted March 5, 2015 #1 Share Posted March 5, 2015 Just got off Allure on Sunday and still don't see an email from RCCL with the online survey. How many days does it take before we get the email? Just anxious to complete before we forget a few of the details. Thanks! Link to comment Share on other sites More sharing options...
Paulette3028 Posted March 5, 2015 #2 Share Posted March 5, 2015 Just got off Allure on Sunday and still don't see an email from RCCL with the online survey. How many days does it take before we get the email? Just anxious to complete before we forget a few of the details. Thanks! We got off our Indy cruise on Sunday and the survey was in my email on Monday. Link to comment Share on other sites More sharing options...
Clarea Posted March 5, 2015 #3 Share Posted March 5, 2015 Just got off Allure on Sunday and still don't see an email from RCCL with the online survey. How many days does it take before we get the email? Just anxious to complete before we forget a few of the details. Thanks! We usually get the email on the same day we leave the ship. However, on our last cruise on Adventure a few weeks ago, we got no survey email at all. Link to comment Share on other sites More sharing options...
cruizers Posted March 5, 2015 #4 Share Posted March 5, 2015 We received ours the day after we returned home. Link to comment Share on other sites More sharing options...
CanadaRob Posted March 5, 2015 #5 Share Posted March 5, 2015 Weird we didn't get one either and I would have certainly been honest but positive about my whole Quantum experience Link to comment Share on other sites More sharing options...
Ken at the beach Posted March 5, 2015 #6 Share Posted March 5, 2015 (edited) Here is the link to fill out the survey. http://www.royalcaribbean.com/esurvey Edited March 5, 2015 by Ourusualbeach Link to comment Share on other sites More sharing options...
Clarea Posted March 5, 2015 #7 Share Posted March 5, 2015 Here is the link to fill out the survey. royalcaribbean.com/esurvey I used that Ken, but it was nothing like the one I normally receive by email after the cruise. It was very short, no questions about dining staff service, stateroom service, and no chance to mention names of crewmembers. Link to comment Share on other sites More sharing options...
Ken at the beach Posted March 5, 2015 #8 Share Posted March 5, 2015 I used that Ken, but it was nothing like the one I normally receive by email after the cruise. It was very short, no questions about dining staff service, stateroom service, and no chance to mention names of crewmembers. Good to know, thanks Bob. Someone else had posted it a while ago and I only tried it up until the point that you entered ship and sail date. Better than nothing I suppose but the ones that allow you the opportunity to input your own comments instead of the standard 1-5 scores are much preferred. Link to comment Share on other sites More sharing options...
Rare rafinmd Posted March 5, 2015 #9 Share Posted March 5, 2015 I hope I'm not hijacking this thread but I have a related question. How does Royal handle the survey for the first leg of a B2B? Roy Link to comment Share on other sites More sharing options...
luv2cruiserccl Posted March 5, 2015 #10 Share Posted March 5, 2015 Maybe in a junk mail folder? Sent from my SCH-I545 using Tapatalk Link to comment Share on other sites More sharing options...
Clarea Posted March 5, 2015 #11 Share Posted March 5, 2015 I hope I'm not hijacking this thread but I have a related question. How does Royal handle the survey for the first leg of a B2B? Roy On Adventure, they gave us a code for 30 minutes free internet acccess. Link to comment Share on other sites More sharing options...
Rare rafinmd Posted March 5, 2015 #12 Share Posted March 5, 2015 Thanks, Bob. Roy Link to comment Share on other sites More sharing options...
hallasm Posted March 5, 2015 #13 Share Posted March 5, 2015 Here is the link to fill out the survey. www.royalcaribbean.com/esurvey This is a very limited version. I got mine survey already at the day of disembarkation - time to do the survey when waiting in the airport. Link to comment Share on other sites More sharing options...
molly361 Posted March 5, 2015 #14 Share Posted March 5, 2015 Got off the EX last Thursday and have never received one. Link to comment Share on other sites More sharing options...
Paulette3028 Posted March 5, 2015 #15 Share Posted March 5, 2015 Got off the EX last Thursday and have never received one. Since we have consistently gotten the surveys, every since they went to emailing them post cruise....I wonder why others don't. Since people are getting the emails from Royal at other times, it is confusing for sure. Even though you have received an email from a company, doesn't prevent a future email from landing in your Spam folder. Often times the filter checks for more than a 'safe sender' but perceived 'safe contents'. Link to comment Share on other sites More sharing options...
Clarea Posted March 5, 2015 #16 Share Posted March 5, 2015 Since we have consistently gotten the surveys, every since they went to emailing them post cruise....I wonder why others don't. ... We were ones who never missed an email survey. They would come either the day we got off the ship, or the day after. The last cruise we got nothing. Link to comment Share on other sites More sharing options...
Karma5 Posted March 5, 2015 #17 Share Posted March 5, 2015 I just got one for a cruise I took last Sept…………….. Link to comment Share on other sites More sharing options...
molly361 Posted March 5, 2015 #18 Share Posted March 5, 2015 Good to know, thanks Bob. Someone else had posted it a while ago and I only tried it up until the point that you entered ship and sail date. Better than nothing I suppose but the ones that allow you the opportunity to input your own comments instead of the standard 1-5 scores are much preferred. I just emailed the Post Cruise Department with our comments Since we have consistently gotten the surveys, every since they went to emailing them post cruise....I wonder why others don't. Since people are getting the emails from Royal at other times, it is confusing for sure. Even though you have received an email from a company, doesn't prevent a future email from landing in your Spam folder. Often times the filter checks for more than a 'safe sender' but perceived 'safe contents'. This is the first time I can remember that we did not receive one. It was not in our spam folder. We had a 2 day problem with our keys not working while onboard, maybe they were afraid of what we might put down:p (Kidding) Link to comment Share on other sites More sharing options...
Clarea Posted March 5, 2015 #19 Share Posted March 5, 2015 I just emailed the Post Cruise Department with our comments Great idea.:) What's that email address? Link to comment Share on other sites More sharing options...
molly361 Posted March 5, 2015 #20 Share Posted March 5, 2015 Great idea.:) What's that email address? No email address. If you go on the RCL website and go to the Contact us section there is a form that asks your ship, sail date and I think reservation number. Then there is a field to enter comments. After sending it I got one of those auto responses saying that it was received. Link to comment Share on other sites More sharing options...
GTO-Girl Posted March 5, 2015 #21 Share Posted March 5, 2015 We keep getting a survey for our cruise on the Brilliance that was CANCELLED a couple of weeks ago due to fog. You don't know how tempted I was to take that survey, but alas I was good and just deleted them.......;). (I am sure others on our cruise were not as nice as me......LOL) I know they are auto generated but I found it very funny......:D Link to comment Share on other sites More sharing options...
CRUISEBOY305 Posted March 5, 2015 #22 Share Posted March 5, 2015 I hope I'm not hijacking this thread but I have a related question. How does Royal handle the survey for the first leg of a B2B? Roy On my back to back I was told to use the survey from the second sailing and to just mention I was a B2B cruiser. Link to comment Share on other sites More sharing options...
Clarea Posted March 5, 2015 #23 Share Posted March 5, 2015 No email address. If you go on the RCL website and go to the Contact us section there is a form that asks your ship, sail date and I think reservation number. Then there is a field to enter comments. After sending it I got one of those auto responses saying that it was received. Thanks, I'll try that next time I miss a survey email. Link to comment Share on other sites More sharing options...
davenew Posted March 5, 2015 #24 Share Posted March 5, 2015 We usually get the email on the same day we leave the ship. However, on our last cruise on Adventure a few weeks ago, we got no survey email at all. Mmmmm. We are still waiting for our Adventure Sept 2014 sailing survey. Which became known as "Noro from Hell" sailing :eek: Link to comment Share on other sites More sharing options...
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