Room service and to go food

[goldmom]

I almost feel like this was a "bait and switch". At first everyone was upset by the new room service fee. Then when the policy of no food taken to the room happened, that became the hot topic and major complaint.

 

So now they reversed the decision about taking food to your cabin, but the RS fee is still in place. But since we're all so happy about them changing the food policy that no one is complaining about the new fee.

 

Not complaining, just making an observation, although I'm really happy about the change back to being able to take food to your room.

 

It really makes sense. It was the same when they instituted the charge for pizza. You could still go to the buffet for pizza, but if you wanted the convenience of having it delivered you could (for a fee). I'm sure there are still people who will order room service and pay the fee, but it shouldn't have been forced down our throats.

 

Good decision NCL on lifting the food ban!

[swedish weave]

Everybody went back and forth in this issue even the ones that were against it. Everyone wins in this policy. You can bring your food back to your cabin and hopefully they will do a better job of controlling the dirty plates in hallways and around the pool. People just need to leave their dirty dishes in their room.

 

People just need to handle the dishes as requested by the steward. Why work against the efforts management is making to fix the situation ???

[All-ready2cruise]

Which NCL ships did you see the hallways filled with dirty dishes? Oh, thats right, you've NEVER sailed NCL.

 

I've only sailed them 3 times but never have i seen garbage spilling over.

 

I forget....why are you here posting so much about a line you've never cruised on?

 

How would you know about "the condition of some of their ships" when you don't cruise on NCL?

 

Oh right...you're buying into the story that was concocted by the suits in Miami to cover their tracks after they spent all day in the bathroom wiping the egg off their collective faces caused by the ridiculous "no takeout" rule they imposed that "coincidentally" started just after they imposed a room service fee.

 

If there really was that much of a cleanliness problem then the solution they just announced was the appropriate approach all along...have the crew collect empty plates, etc. from the hallways on a regular basis. It didn't take a genius to come up with that idea.

 

I wonder why you don't just block/ignore this person. They're obviously here to make trouble and likely paid by the powers that be to do so. Just add them to your ignore list. They know nothing and have nothing to support what they are claiming.

[CavalierX]

Great News

 

http://www.travelweekly.com/Cruise-Travel/Norwegian-Cruise-Line-reverses-ban-on-taking-food-to-cabins

 

“We’re changing the policy,” Stuart said. “We’re still going to fix the issue because the issue is the same,” he said.

 

 

So instead of banning food, Norwegian will have more frequent inspections of the corridors so dishes get removed quickly.

 

 

“It’s another good example of how we listen to customer feedback and act on it,” Stuart said. “We picked the wrong solution."

 

To all of those who constantly asked why those of us who opposed the ban on takeaways kept talking about it and writing about it and urging others to also call and write Corporate to complain about it...

well, now you know.

[imdaring]

Just saw this on another site

 

 

"I am on the Gem right now. I asked at guest services about this and they told me the room service charge will go into effect next cruise (May 2) and it is true that restaurants will no longer let you take leftovers back to your cabin or have them sent there."

 

Geri

 

NCL PULLED THIS ITS A NO GO :D

http://www.cruisecritic.com/news/news.cfm?ID=6382

[janpo]

I think your TA is mistaken. That doesn't sound right. This is an on-board charge and I don't think there's anything preventing NCL from imposing this on those who are already booked.

 

 

 

Hmmm. Interesting how this post from the person you quoted just disappeared. Oops!

 

 

That is interesting. I thought I heard back pedaling though.

[janpo]

I wonder if Andy Stuart's announcement that they will be policing the hallways more will have any effect on those on this board who insist that trays and dishes should be left in the room ??

 

It seems this would be opposite of the solution Stuart is going to put in effect.

 

Also, I will offer the solution to those who suggested numerous times that those who didn't like the new policies should go to another cruise line.

 

Since the solution has been made, I suggest that those who tried to dissuade us should move to another website.

 

 

 

Hahahaha

[CavalierX]

As always, the 5% (or is 1%) have spoken for the sheepies and everyone (almost) can re-evaluate their choices for sailing, going forward.

 

Do you think that the commenters who told those who opposed the new policies to go to another cruise line if we didn't like it (or at least another web site) will now do so themselves? I'll bet that they will stick around to tell us that Del Rio and Stuart were only trying to "raise awareness" of the issue (that few people seem to have considered a problem before this), and this was their plan all along.

Edited May 26, 2015 by CavalierX

[NLH Arizona]

I almost feel like this was a "bait and switch". At first everyone was upset by the new room service fee. Then when the policy of no food taken to the room happened, that became the hot topic and major complaint.

 

So now they reversed the decision about taking food to your cabin, but the RS fee is still in place. But since we're all so happy about them changing the food policy that no one is complaining about the new fee.

 

I think I said that, but I called it throwing a bone, especially since they really never did enforce the policy for the buffet and hit and miss on the restaurants.

[swedish weave]

I think I said that, but I called it throwing a bone, especially since they really never did enforce the policy for the buffet and hit and miss on the restaurants.

 

I have seen more hits than misses reported about the restaurant food. The buffet situation affected those who believe all rules should be followed, so the issue was more than enforcement.

 

They threw a bone alright, but that is open to interpretation !!!

Edited May 26, 2015 by swedish weave

[Travelcat2]

How would you know about "the condition of some of their ships" when you don't cruise on NCL?

 

Oh right...you're buying into the story that was concocted by the suits in Miami to cover their tracks after they spent all day in the bathroom wiping the egg off their collective faces caused by the ridiculous "no takeout" rule they imposed that "coincidentally" started just after they imposed a room service fee.

 

If there really was that much of a cleanliness problem then the solution they just announced was the appropriate approach all along...have the crew collect empty plates, etc. from the hallways on a regular basis. It didn't take a genius to come up with that idea.

 

Okay - admit that I have not personally seen the trash, however, unless many posters are liars, this does exist on NCL ships. Many posters are so self-involved in their personal "wants" that they can not see the whole picture. Sometimes it takes an outsider to listen to what is being said and draw a conclusion in the hopes of opening the eyes of those whose eyes prefer to be shut.

 

I am "buying into the story" that was NOT concocted by the "suits" in Miami to "cover their tracks" because I know that the CEO of NCL would absolutely never "concoct" anything. He is the most honest individual that I have ever met. He does not lie and speaks the truth (as he sees it). Even I do not always agree with his vision, however, he has run successful cruise lines for years and I have not.

 

It would be great if any passenger on one of the larger NCL ships walked the entire ship two or three times - observing plates on the floor and thinking about how much effort it would/will be to continually be walking the ship to pick up plates. I look forward to learning what measures will be taken to curb not only the plates on the floor (even typing this grosses me out) and the food that is spilled on the carpeting in the hallways.

[janpo]

Okay - admit that I have not personally seen the trash, however, unless many posters are liars, this does exist on NCL ships. Many posters are so self-involved in their personal "wants" that they can not see the whole picture. Sometimes it takes an outsider to listen to what is being said and draw a conclusion in the hopes of opening the eyes of those whose eyes prefer to be shut.

 

I am "buying into the story" that was NOT concocted by the "suits" in Miami to "cover their tracks" because I know that the CEO of NCL would absolutely never "concoct" anything. He is the most honest individual that I have ever met. He does not lie and speaks the truth (as he sees it). Even I do not always agree with his vision, however, he has run successful cruise lines for years and I have not.

 

It would be great if any passenger on one of the larger NCL ships walked the entire ship two or three times - observing plates on the floor and thinking about how much effort it would/will be to continually be walking the ship to pick up plates. I look forward to learning what measures will be taken to curb not only the plates on the floor (even typing this grosses me out) and the food that is spilled on the carpeting in the hallways.

 

 

Why dont you ACTUALLY sail on NCL first before handing out your oh not so wise advice.

Edited May 27, 2015 by janpo

[MisterFidgetpants]

Okay - admit that I have not personally seen the trash, however, unless many posters are liars, this does exist on NCL ships. Many posters are so self-involved in their personal "wants" that they can not see the whole picture. Sometimes it takes an outsider to listen to what is being said and draw a conclusion in the hopes of opening the eyes of those whose eyes prefer to be shut.

 

I am "buying into the story" that was NOT concocted by the "suits" in Miami to "cover their tracks" because I know that the CEO of NCL would absolutely never "concoct" anything. He is the most honest individual that I have ever met. He does not lie and speaks the truth (as he sees it). Even I do not always agree with his vision, however, he has run successful cruise lines for years and I have not.

 

It would be great if any passenger on one of the larger NCL ships walked the entire ship two or three times - observing plates on the floor and thinking about how much effort it would/will be to continually be walking the ship to pick up plates. I look forward to learning what measures will be taken to curb not only the plates on the floor (even typing this grosses me out) and the food that is spilled on the carpeting in the hallways.

My meter is pegged. Ease up a bit

[swedish weave]

Okay - admit that I have not personally seen the trash, however, unless many posters are liars, this does exist on NCL ships. Many posters are so self-involved in their personal "wants" that they can not see the whole picture. Sometimes it takes an outsider to listen to what is being said and draw a conclusion in the hopes of opening the eyes of those whose eyes prefer to be shut.

 

I am "buying into the story" that was NOT concocted by the "suits" in Miami to "cover their tracks" because I know that the CEO of NCL would absolutely never "concoct" anything. He is the most honest individual that I have ever met. He does not lie and speaks the truth (as he sees it). Even I do not always agree with his vision, however, he has run successful cruise lines for years and I have not.

 

It would be great if any passenger on one of the larger NCL ships walked the entire ship two or three times - observing plates on the floor and thinking about how much effort it would/will be to continually be walking the ship to pick up plates. I look forward to learning what measures will be taken to curb not only the plates on the floor (even typing this grosses me out) and the food that is spilled on the carpeting in the hallways.

 

The suggestion to sail NCL ships before expressing opinions is a good one, and I will add that a glance at the NCL CEO's history would also be advisable.

 

The term successful cruise lines can have many interpretations. Remember Renaissance ???

Edited May 27, 2015 by swedish weave

[njhorseman]

I wonder why you don't just block/ignore this person. They're obviously here to make trouble and likely paid by the powers that be to do so. Just add them to your ignore list. They know nothing and have nothing to support what they are claiming.

 

I don't block/ignore anyone's posts.

 

I believe in the saying "keep your friends close but your enemies closer." :D

[mickeysgal]

Who cares how many staff they have or how they pay their staff. When I go shopping at Walmart, eat at Mc Donald's or similar food places, or pay for something online I could care less what the company does with their money and how much staff the need to run their operation. I am just there to get what I need. If You don't like what a company is doing then go somewhere else. Everyone thinks they run NCL and know how they should run their business. If you don't like their new policies go somewhere else. Mc Donald's didn't send out emails or notices when they raised their prices of their value meals and extra charges for additional BBQ sauce packets etc. This topic has been wayyyyy over blown.

 

And...this handy bit of advice has been wayyyyyy over blown as well. Some of us CANT because I, like so many others, are way past final payment. Believe me I wish I COULD.

[CavalierX]

I am "buying into the story" that was NOT concocted by the "suits" in Miami to "cover their tracks" because I know that the CEO of NCL would absolutely never "concoct" anything. He is the most honest individual that I have ever met. He does not lie and speaks the truth (as he sees it). Even I do not always agree with his vision, however, he has run successful cruise lines for years and I have not.

 

I actually expected you to say "Frank Del Rio is the kindest, bravest, warmest, most wonderful human being I've ever known in my life."

 

Extra points for anyone who gets the reference.

Edited May 27, 2015 by CavalierX

[mickeysgal]

Okay - admit that I have not personally seen the trash, however, unless many posters are liars, this does exist on NCL ships. Many posters are so self-involved in their personal "wants" that they can not see the whole picture. Sometimes it takes an outsider to listen to what is being said and draw a conclusion in the hopes of opening the eyes of those whose eyes prefer to be shut.

 

I am "buying into the story" that was NOT concocted by the "suits" in Miami to "cover their tracks" because I know that the CEO of NCL would absolutely never "concoct" anything. He is the most honest individual that I have ever met. He does not lie and speaks the truth (as he sees it). Even I do not always agree with his vision, however, he has run successful cruise lines for years and I have not.

 

It would be great if any passenger on one of the larger NCL ships walked the entire ship two or three times - observing plates on the floor and thinking about how much effort it would/will be to continually be walking the ship to pick up plates. I look forward to learning what measures will be taken to curb not only the plates on the floor (even typing this grosses me out) and the food that is spilled on the carpeting in the hallways.

 

Honestly, are you his mom? You've not sailed NCL but handing out advice and interpretting his intent left and right here...strange at best...

[Aquahound]

I actually expected you to say "Frank Del Rio is the kindest, bravest, warmest, most wonderful human being I've ever known in my life."

 

Extra points for anyone who gets the reference.

 

Hello Mr. Shaw. ;)

 

Okay - admit that I have not personally seen the trash, however, unless many posters are liars, this does exist on NCL ships. Many posters are so self-involved in their personal "wants" that they can not see the whole picture. Sometimes it takes an outsider to listen to what is being said and draw a conclusion in the hopes of opening the eyes of those whose eyes prefer to be shut.

 

I am "buying into the story" that was NOT concocted by the "suits" in Miami to "cover their tracks" because I know that the CEO of NCL would absolutely never "concoct" anything. He is the most honest individual that I have ever met. He does not lie and speaks the truth (as he sees it). Even I do not always agree with his vision, however, he has run successful cruise lines for years and I have not.

 

I'm utterly speechless. Although, this does explain a lot of your posts in this thread.

[SissasMomE]

I actually expected you to say "Frank Del Rio is the kindest, bravest, warmest, most wonderful human being I've ever known in my life."

 

 

Good one! :D

[Travelcat2]

The suggestion to sail NCL ships before expressing opinions is a good one, and I will add that a glance at the NCL CEO's history would also be advisable.

 

The term successful cruise lines can have many interpretations. Remember Renaissance ???

 

Suggest you do some research into the facts about Renaissance. What you think you know is not necessarily true (in fact, I know that it is not true). Instead of reading fiction, try looking at the successes of Oceania and Regent. There must be a reason that these cruise lines were worth $3+ billion dollars.

 

Not sailing on a ship and analyzing posts is a good idea. Additionally, many/most Cruise Critic members spend a lot of time on the boards before booking a cruise. The decision or whether or not to book is as least partially based on what they read. We ask questions -- we challenge -- we participate. It is unusual for newbies to be bashed, called names or be made fun of. This seems to be unique to NCL.

[bugspost]

Okay...NCL reversed their policy about NOT taking food back to your cabin..

 

http://www.cruisecritic.com/news/news.cfm?ID=6382

[swedish weave]

Suggest you do some research into the facts about Renaissance. What you think you know is not necessarily true (in fact, I know that it is not true). Instead of reading fiction, try looking at the successes of Oceania and Regent. There must be a reason that these cruise lines were worth $3+ billion dollars.

 

 

Your comment should be rephrased. An 18 million dollar investment was turned into over 2 and 1/2 BILLION in debt. NCL paid 3.2 Billion for the cruise lines, but that does not mean they were worth that.

 

Why did he sell them ?????

 

Please clarify your comment about Renaissance. He was in charge of the company until March and they folded in Sept of the same year, didn't they ? Creditors retrieved somewhere around 15 % of their investment and TA's had to sue to get their money. What else ???

Edited May 27, 2015 by swedish weave

[mking8288]

Do you think that the commenters who told those who opposed the new policies to go to another cruise line if we didn't like it (or at least another web site) will now do so themselves? I'll bet that they will stick around to tell us that Del Rio and Stuart were only trying to "raise awareness" of the issue (that few people seem to have considered a problem before this), and this was their plan all along.

 

Interesting development after a long holiday weekend, that's for sure. It's clear those commenters aren't going anywhere - they have vested interests in all these and I try not to get personal. They are around & active - not going away. It's fine, ignore them as one see fit.

 

As Platinums on NCL, DW & I don't want to see this cruise line diving to the bottom - as in the end, we will all lose - there is no win-win. This high profile NCL acknowledgement, for the lack of a better or different term for the moment, by Andy Stuart, COO is a start - to publicly and openly communicate to us - the customers - and it is on FB for all to read & interpret for spinning. Without meaningful "damages" done, they wouldn't be dancing this flip flop - and, to have the COO pointing the arrow clearly at the CEO that he directly reports to - is kind of "interesting" ;)

 

We aren't in a hurry to book another cruise on NCL (already booked a different package among 6 of us this early September) - just going to stay put & maintain our wait-n-see for now, and plenty of time to cancel a booking and sell/transfer the FCR to someone - before the expiration date.

 

My feeling: all the changes being talked about - are still coming and this is just a pause and early staging - but, at least top management got the messages - to think and evaluate carefully instead of rushing, to the wrong goalposts.

 

Lastly, I issued this challenge AGAIN to anyone that's been on NCL ships with the alleged mess, show us your pictorial story - here's mine, additional Exhibits A3.1 and Exhibit A3.2 from our Jewel sailing in 2011 - nothing, absolutely nothing down the long hallway - Deck 9 @ 10 PM and again at 10:30 PM

[Travelcat2]

[quote

 

Why did he sell them ?????

 

Please clarify your comment about Renaissance. He was in charge of the company until March and they folded in Sept of the same year, didn't they ? Creditors retrieved somewhere around 15 % of their investment and TA's had to sue to get their money. What else ???

 

Frank Del Rio did not sell Oceania and Regent - Apollo was the orchestrator of the entire deal (that may have been in the works for some time from what I've read).

 

The person that knows the "Renaissance" story in depth is "hondorner". Unfortunately, he was called names and may have left the board.