cacj Posted May 22, 2015 #1 Share Posted May 22, 2015 I am putting this question in a separate thread because I just would like a simple answer. So please, if it is possible, could someone who has recently sailed and used room service AND been charged the fee tell us what the total was for the room service. The fee is supposed to be $7.95. Is that all you were charged? Or was there an added gratuity? I would appreciate some real information from folks who used RS. We know that if you add non-complimentary items you get charged for those....but what did you order that was complimentary that only incurred the fee of $7.95? We are just confused as to what the $7.95 really is. And if there is or is not an additional 18% added. If the $7.95 has an additional 18% that makes the RS total around $10...so we would like it clarified if anyone could do so. Thanks. Link to comment Share on other sites More sharing options...
Cruise_More_Often Posted May 22, 2015 #2 Share Posted May 22, 2015 Man, you know you're old when you have to open a thread to find out what "RS" is, just in case I needed it. Link to comment Share on other sites More sharing options...
Bulldog3777 Posted May 22, 2015 #3 Share Posted May 22, 2015 That's two of us!!!!! Link to comment Share on other sites More sharing options...
FreestyleNovice Posted May 22, 2015 #4 Share Posted May 22, 2015 I went "Huh, since when has NCL a Royal Suite cat. stateroom?!" Link to comment Share on other sites More sharing options...
cacj Posted May 22, 2015 Author #5 Share Posted May 22, 2015 I am so sorry...I used the RS in the title and cannot change it or edit. But I would if I could. Link to comment Share on other sites More sharing options...
Sandman799 Posted May 22, 2015 #6 Share Posted May 22, 2015 I am putting this question in a separate thread because I just would like a simple answer. So please, if it is possible, could someone who has recently sailed and used room service AND been charged the fee tell us what the total was for the room service. The fee is supposed to be $7.95. Is that all you were charged? Or was there an added gratuity? I would appreciate some real information from folks who used RS. We know that if you add non-complimentary items you get charged for those....but what did you order that was complimentary that only incurred the fee of $7.95? We are just confused as to what the $7.95 really is. And if there is or is not an additional 18% added. If the $7.95 has an additional 18% that makes the RS total around $10...so we would like it clarified if anyone could do so. Thanks. I won't be sailing until Sep 5th, but can tell you what the room service menu says, but that also raises additional questions. Next to the titles for Beverages, Wine Selection, Cocktails, and Special Occasion Menu there is an asterisk (*). The footnote at the bottom of the menu says "* An 18% gratuity and beverage service charge will be added to your check for non-complimentary beverage or special occasion items. Complimentary continental breakfast and orders that include special occasion and/or non-complimentary beverage items are exempt from the $7.95 convenience charge." See attached room service menu. I read this as: 1. If you order any complimentary item (other than continental breakfast before 10:00 am), such as a Hamburger, which is complimentary, you will pay the $7.95 convenience charge, but no gratuity, as complimentary items have no charge from which to calculate the gratuity. So, a hamburger would cost you only the $7.95 convenience charge, not including any tip you may decide to give the delivery person. 2. If you order that same Hamburger with a Soda, which is non-complimentary and costs $2.25, there would be an added gratuity of $0.41, for a total bill of $2.66. Since the footnote says "orders that include special occasion and/or non-complimentary beverage items are exempt from the $7.95 convenience charge.", there would be no convenience charge. Your total bill now, for a Hamburger and Soda would only be $2.66. 3. It would appear then the the simple way to get around the convenience charge is to always order a soda or other beverage that isn't complimentary with every order. That seems to be way too easy a way around the fee, so as the old saying goes, it if seems too good to be true, it probably is. Not to mention the illogical case of being charged $7.95 for a Hamburger, but only $2.66 for a Hamburger and Soda. I have seen one person post that they did order beverages and were charged the convenience fee, despite what the menu states. Because of this illogical loophole I leave open the possibility that the policy being followed does not follow what the menu states, perhaps with the explanation that the menu footnote isn't worded correctly, but rather than correct the wording or follow it until revised, they simply enforce it how they meant for it to be stated, not how it actually IS stated. NOW, to add to the original question, Has anyone placed a room service order which included a non-complimentary beverage, and not been charged the convenience charge, as the footnote on the menu seems to state is the policy? RSMenu1.pdf Link to comment Share on other sites More sharing options...
Redheel Girl Posted May 22, 2015 #7 Share Posted May 22, 2015 This is totally confusing! You would be better off going to the Buffet! This is what some Cruisers are saying "Nickel and Diming" us! Not nice! Link to comment Share on other sites More sharing options...
Arizona Packer Backer Posted May 22, 2015 #8 Share Posted May 22, 2015 cacj, I completely understand your confusion! (No, seriously.) Perhaps I can help clarify: (To be read in the voice of that guy who does all of the drug commercial voice overs and talks at the rate of 90 words per second....) You will be charged a convenience fee of $7.95, unless you're ordering ONLY Continental Breakfast before 10:00 AM. If you order a hot breakfast, you will be charged $7.95 at any time of day, except on weekends and every other Thursday unless there's a full moon. You MAY also not be charged a fee if you order an alcoholic drink with your room service meal (which at this point, you all should do in order to get over the stress of figuring out the darn room service fees in the first place), but then again, you might still be charged a fee, depending on the mood of the room service rep who takes your order. In every case, you should add on an 18% gratuity based on the $7.95 fee, plus the imagined cost of the complimentary food, but minus the cost of alcoholic drinks, because those are already charged with a gratuity. Further, you are exempt from all room service fees if you can prove that you're a Platinum member of every other cruise line on the planet and will raise an enormous fuss if we bill you for room service. I hope that clears things up. ;):D Link to comment Share on other sites More sharing options...
Arizona Packer Backer Posted May 22, 2015 #9 Share Posted May 22, 2015 P.S. I'm sorry that I can't actually help you with your question; I read the fine print at the bottom of the new room service menus, and it made my head spin. Link to comment Share on other sites More sharing options...
KaralotStables Posted May 22, 2015 #10 Share Posted May 22, 2015 (edited) I am so sorry...I used the RS in the title and cannot change it or edit. But I would if I could. To edit the title, click EDIT and then click on GO ADVANCED. The thread title should be visible to change. Edited May 22, 2015 by KaralotStables Checking advanced Link to comment Share on other sites More sharing options...
coolbluegreenseas Posted May 23, 2015 #11 Share Posted May 23, 2015 (edited) cacj, I completely understand your confusion! (No, seriously.) Perhaps I can help clarify: (To be read in the voice of that guy who does all of the drug commercial voice overs and talks at the rate of 90 words per second....) You will be charged a convenience fee of $7.95, unless you're ordering ONLY Continental Breakfast before 10:00 AM. If you order a hot breakfast, you will be charged $7.95 at any time of day, except on weekends and every other Thursday unless there's a full moon. You MAY also not be charged a fee if you order an alcoholic drink with your room service meal (which at this point, you all should do in order to get over the stress of figuring out the darn room service fees in the first place), but then again, you might still be charged a fee, depending on the mood of the room service rep who takes your order. In every case, you should add on an 18% gratuity based on the $7.95 fee, plus the imagined cost of the complimentary food, but minus the cost of alcoholic drinks, because those are already charged with a gratuity. Further, you are exempt from all room service fees if you can prove that you're a Platinum member of every other cruise line on the planet and will raise an enormous fuss if we bill you for room service. I hope that clears things up. ;):D That is pretty funny. Thanks for the laugh this evening. Edited May 23, 2015 by coolbluegreenseas Link to comment Share on other sites More sharing options...
Sandman799 Posted June 6, 2015 #12 Share Posted June 6, 2015 Still don't see any responses from those who may have tried avoiding the service charge by including a $2.25 soda with their order. Is the room service menu fine print right or wrong? Link to comment Share on other sites More sharing options...
Freespir8 Posted June 6, 2015 #13 Share Posted June 6, 2015 Arizona Packer....you always crack me up! Nice thought process....and probably totally accurate! Link to comment Share on other sites More sharing options...
mikey806 Posted June 6, 2015 #14 Share Posted June 6, 2015 You get 2 bills if you order soda also 7.95 for room service straight charge. No gratuity added in Then soda tab which includes gratuity Link to comment Share on other sites More sharing options...
Rare electro Posted June 6, 2015 #15 Share Posted June 6, 2015 You get 2 bills if you order soda also 7.95 for room service straight charge. No gratuity added in Then soda tab which includes gratuity do you know this from experience or are you just assuming that is the way it will be charged? Link to comment Share on other sites More sharing options...
phoenix1181 Posted June 6, 2015 #16 Share Posted June 6, 2015 I went "Huh, since when has NCL a Royal Suite cat. stateroom?!" I thought the same thing! Link to comment Share on other sites More sharing options...
fshagan Posted June 6, 2015 #17 Share Posted June 6, 2015 What strikes me about this thread is that given all the hysteria about the room service fee, and the insistence that Cruise Critic is a powerful force due to the many, many cruisers that engage here, no one has been able to say they ordered room service and a soda to see if the room service fee was waived. This has been going on for weeks. No one has tried it? Link to comment Share on other sites More sharing options...
phoenix1181 Posted June 7, 2015 #18 Share Posted June 7, 2015 What strikes me about this thread is that given all the hysteria about the room service fee, and the insistence that Cruise Critic is a powerful force due to the many, many cruisers that engage here, no one has been able to say they ordered room service and a soda to see if the room service fee was waived. This has been going on for weeks. No one has tried it? Apparently people are unwilling to put it to the test. Link to comment Share on other sites More sharing options...
mikey806 Posted June 7, 2015 #19 Share Posted June 7, 2015 do you know this from experience or are you just assuming that is the way it will be charged? Was on the Dawn last week and ordered and was given 2 receipts to sign Link to comment Share on other sites More sharing options...
RMLincoln Posted June 7, 2015 #20 Share Posted June 7, 2015 Looks like I'll need a glass of wine with Room Service, no matter how they tally the bill :| m-- Link to comment Share on other sites More sharing options...
nancynana9950 Posted June 7, 2015 #21 Share Posted June 7, 2015 We have to wait for Harriet to return from her cruise this week to find out the answer! Link to comment Share on other sites More sharing options...
peg013 Posted June 7, 2015 #22 Share Posted June 7, 2015 (edited) We have to wait for Harriet to return from her cruise this week to find out the answer! Didn't you like the answer in post 19? :confused: Not that it might not be handled differently on different ships. :rolleyes: :) Edited June 7, 2015 by peg013 Link to comment Share on other sites More sharing options...
NMLady Posted June 7, 2015 #23 Share Posted June 7, 2015 We have to wait for Harriet to return from her cruise this week to find out the answer! Read post #19. The person was on the Dawn last week and there were two separate charges, one with the room service fee and one with the gratuity only. That is what I would expect and now it has been verified. Link to comment Share on other sites More sharing options...
phoenix1181 Posted June 7, 2015 #24 Share Posted June 7, 2015 Read post #19. The person was on the Dawn last week and there were two separate charges, one with the room service fee and one with the gratuity only.That is what I would expect and now it has been verified. That's NOT what was written. See below.... You get 2 bills if you order soda also 7.95 for room service straight charge. No gratuity added in Then soda tab which includes gratuity Link to comment Share on other sites More sharing options...
NMLady Posted June 7, 2015 #25 Share Posted June 7, 2015 That's NOT what was written. See below.... That is what I said. I only used different words. Link to comment Share on other sites More sharing options...
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