NCL Cancels Another Cruise of Mine

[maywell]

Ladies & gentlemen, I give you the false dichotomy. Some might call it the fallacy of the excluded middle.

 

So I can either moan and complain OR have a relaxing vacation? I assure you, I have other options. Furthermore the two aren't mutually exclusive.

 

The airline industry is well regulated. Passengers have a bill of rights and if an airline overbooks a flight and can't give you the seat you paid for they must compensate you.

 

Oh yes, the airline industry is so well-regulated that we're paying fees out the wahzoo - That is some government regulation or as others like to call it, kitty-whipping by airlines lobbyists .....

[newmexicoNita]

Ladies & gentlemen, I give you the false dichotomy. Some might call it the fallacy of the excluded middle.

 

So I can either moan and complain OR have a relaxing vacation? I assure you, I have other options. Furthermore the two aren't mutually exclusive.

 

The airline industry is well regulated. Passengers have a bill of rights and if an airline overbooks a flight and can't give you the seat you paid for they must compensate you.

 

again, this shows how little you know: if a ship overbooks they make amends as well,but we are not talking about that. if an airline changes its schedule and it results in your missing a connection they are not obligated to do anything for you.

[fshagan]

Idk. They took my $1500 deposit in bad faith on August 1st. All I want is them to offer me a chance to move to another sailing around the same dates and honor the price. If they did something like this it would be in good faith. But to take my $ in bad faith and then turn around and tell me they are still sailing Europe year round but if I want the same price ill have to move up a year? That's the kind of stuff that calls for concern.

 

I have to admit I'm confused by all the different scenarios I'm reading for cancelled cruises. Are you still waiting for the 14th (tomorrow) to hear what they will offer you? Or have you received only an offer to take a cruise much earlier at prevailing prices?

[littlelulu01]

again, this shows how little you know: if a ship overbooks they make amends as well,but we are not talking about that. if an airline changes its schedule and it results in your missing a connection they are not obligated to do anything for you.

 

I think you are trying to compare apples to oranges. If you book a flight on a single airline or code share flight from point a to point b they most definitely are obligated to get you there.

 

Your example if using ships equates to booking a princess cruise to la and the a ncl cruise from la to Vancouver. Princess cruise Arrives late and you miss the ncl cruise. Princess is not obligated to do anything about the ncl portion of your trip and vice versa. Well in reality neither are really obligated to do anything for you because it's a cruise but if they were regulated like an airline then this would be the proper comparison.

[Pamster]

Two years ago I had booked and deposited for a Med cruise. About six months before they canceled and repositioned the ship. I just received an e-mail that they have now canceled another cruise I had booked and deposited for November, 2016, due to another repositioning of the ship. Totally unacceptable that they confirm reservations and then twice within two years cancel. If I re booked another cruise on the same ship within a few month period they would give me a $50.00 on board credit. Ridiculous.

 

Do many people have the experience of NCL canceling? I have been cruising over 50 years and have only experienced this on NCL. Very unprofessional.

 

I've had it happen to me, twice, on Celebrity. (Which out of 3 Celebrity bookings is a pretty high percentage.) In both cases "everyone" was aware of the cancellation well before Celebrity bothered to notify the passengers that it was cancelled. One time they cancelled for a drydock, and the drydock schedule was out for months before they got around to letting us know the cruise was cancelled. The cruise was no longer on the website for scheduling, and Celebrity gave a variety of excuses about it being pulled for maintenance or repricing or inventory or something. The other was a cancellation in order to use the ship as a hotel in San Francisco for a convention. Again, the convention was advertising the use of the ship as a hotel for weeks before we were notified that the cruise was cancelled. And any calls to Celebrity got the same lame excuses - no one at Celebrity knew anything about it.

 

I'm sorry to hear that your cruise was cancelled. I know how frustrating that can be. It does happen on other lines, though. Hope you're able to find something that you really enjoy.

[littlelulu01]

I have to admit I'm confused by all the different scenarios I'm reading for cancelled cruises. Are you still waiting for the 14th (tomorrow) to hear what they will offer you? Or have you received only an offer to take a cruise much earlier at prevailing prices?

 

I purchased a cruise for next december and two days afterward the cruise was canceled. Ncl initially told me it was not canceled but then a couple days later sent me a cancelation notice with an offer to honor the price paid if I sail I the next couple of months vs a year from now. Ncl will continue to sail 4 ships in Europe however their offer only allows for the same price if I sail now vs any other time. Their instructions are to call them on August 17 if I want a refund or wish to proceed with a price protected cruise (which there is no way I can swing this late in the game.) If I wish to book a cruise on the ship sailing in Europe on the dates I initially booked they will not honor the price I paid, which was an incredible price.

 

The frustration is not over the canceled cruise. It's a principle thing about selling a cruise they had no intent to ever make good on and then offering an alternative cruise that is not remotely reasonable and for most not possible to go on a last minute European 11 night cruise vs offering a date within reason. It's not that they won't still sail year round in Europe. They still might offer valid rebooking price protect on the new ship similar dates but that's not part of the offer emailed to us.

 

Cruise lines have every right to do this. Many thousands are in the same situation with NCL and are hoping they show us some mercy on the 17. They will not discuss anything with customers until then.

[rochelle_s]

First, you need to understand, if you don't and obviously you do not: the ships are flagged out of the USA, so I doubt your congressmen and senators could be much help

 

Any decent attorney could challenge this in their sleep. A customer is not entering into a contract with the ship itself but with the cruise line. So even if the ship is flagged in a foreign port the offices of the company (NCL) are located and do their primary business in the United States ergo are subject to the laws of the state of location and to any federal laws that may apply.

 

The foreign flag registry plays a very large part in what happens on board the ship in terms of crew etc. But even that ship is not an entity onto itself. When embarking or disembarking in the United States it is subject to numerous laws, customs, immigration, homeland security and the Jones Act,among others and regardless of which country it is registered in.

 

A ship is also subject to the laws of every port and country it enters. The flag it flies for registry does not exempt them from this.

 

A cruise can be booked in Canada, the UK or in the EU...wherever. In every one of those cases that contract will have to abide by the laws and consumer protections in place in each individual country.

 

NCL offices in Florida must abide by the laws of the state and those laws with federal jurisdiction. That foreign flag has absolutely nothing to do with the employees in those Florida offices and the contracts they enter into with customers on behalf of the cruise line.

 

If you want to sue the cruise, even the cruise line wants it to be in Florida. Not a single word about seeing you in court in the Bahamas. From an article from the Cruise Law News website dated September 2014;

 

Florida also remains the lawsuit capital of the world against cruise lines.

Most cruise lines insist that lawsuits involving injuries to cruise passengers must be filed in Florida. Carnival, Celebrity, Disney, Norwegian, Royal Caribbean, and Silversea Cruises require in their "forum selection clauses" that passengers file suit in this state of they are injured or a victim of a crime during the cruise.

It doesn't matter where the cruise departed from (a different state or even country), the passenger tickets of these cruise lines state that their guests must pursue their cases here in Florida.

 

So you never know, someone's Congressman or State Senator very well might be able to help. Someone with a legitimate case might also consider speaking with their Attorney General or Consumer Protection Office. Depending how serious the issue is you never know who might be willing and able to help.

 

 

Rochelle

[littlelulu01]

I've had it happen to me, twice, on Celebrity. (Which out of 3 Celebrity bookings is a pretty high percentage.) In both cases "everyone" was aware of the cancellation well before Celebrity bothered to notify the passengers that it was cancelled. One time they cancelled for a drydock, and the drydock schedule was out for months before they got around to letting us know the cruise was cancelled. The cruise was no longer on the website for scheduling, and Celebrity gave a variety of excuses about it being pulled for maintenance or repricing or inventory or something. The other was a cancellation in order to use the ship as a hotel in San Francisco for a convention. Again, the convention was advertising the use of the ship as a hotel for weeks before we were notified that the cruise was cancelled. And any calls to Celebrity got the same lame excuses - no one at Celebrity knew anything about it.

 

I'm sorry to hear that your cruise was cancelled. I know how frustrating that can be. It does happen on other lines, though. Hope you're able to find something that you really enjoy.

 

For these cancelations did they give you an opportunity to book on another similar cruise for similar dates at the same price or just tell you your cruise is canceled? That's a big key here. If celebrity canceled you cruise a year in advance and said, you can cruise now for price protect but you can't book any time around the original booking for price protect that would be the same thing as this cancelation.

[littlelulu01]

I would think if there wasn't equivalent cruise trip to make up for the cancellation - one would take their money and go else like to Royal that has the trip I want and like, a year from now. Common sense, right?

 

There is an equivalent cruise to make up for canceled cruise around the same dates. It's not on any other line. it's on NCL Spirit. NCL has very clearly not offered it in the price protection. NCL announced on August 3rd that the spirit will replace the epic for year round med sailings.

[4774Papa]

Ladies & gentlemen, I give you the false dichotomy. Some might call it the fallacy of the excluded middle.

 

So I can either moan and complain OR have a relaxing vacation? I assure you, I have other options. Furthermore the two aren't mutually exclusive.

 

The airline industry is well regulated. Passengers have a bill of rights and if an airline overbooks a flight and can't give you the seat you paid for they must compensate you.

I remember back in the 70s when US airlines were strictly regulated with the government setting prices. Compared to today, airfares were very, very expensive. All the airlines had the same fares and competition was only in how good the service could be.

 

The passenger bill of rights for air travel had a point, some people were spending hours in a plane on the tarmac. So, now we have our rights and what happens, flights are cancelled and you spend hours in the airport wiith you next flight uncertain.

 

Regarding cruise lines. If a cruise line messes me over, I find another cruise line. So far, NCL and Celebrity have cancelled cruises of mine, but the cancellation was done many months ahead, prior to my buying air travel. I found great alternate cruises and had OBC from the cancelled cruise.

[Jane Don]

You are all arguing an off point issue. NCL took people's money for 4 ships worth of cruises that they had no intention of sailing. Sure, we don't know how long they actually knew but they certainly knew 5 days prior when they still offering the cancelled itineraries. Offering a replacement cruise a year earlier is ridiculous. If we wanted to sail a year earlier we would have booked it. If you want to sail when you booked, you lose your price and perks. It IS bait and switch. It is unethical and in many jurisdictions against the law.

 

Some regulation is already in place, the scrubbers for example. More is needed for serious issues like crimes on board, casino fair play, labour regs and a method for dealing with dispute resolution. I speculate that within the next decade, US congress will take action and if the ships want to dock in US waters they will have to follow the rules. I also think that the only people that regulation would affect negatively are shareholders and that is debatable.

 

The passenger bill of rights has been very positive for air travel.

[Shawnino]

You are all arguing an off point issue. NCL took people's money for 4 ships worth of cruises that they had no intention of sailing. Sure, we don't know how long they actually knew but they certainly knew 5 days prior when they still offering the cancelled itineraries. Offering a replacement cruise a year earlier is ridiculous. If we wanted to sail a year earlier we would have booked it. If you want to sail when you booked, you lose your price and perks. It IS bait and switch. It is unethical and in many jurisdictions against the law.

 

Some regulation is already in place, the scrubbers for example. More is needed for serious issues like crimes on board, casino fair play, labour regs and a method for dealing with dispute resolution. I speculate that within the next decade, US congress will take action and if the ships want to dock in US waters they will have to follow the rules. I also think that the only people that regulation would affect negatively are shareholders and that is debatable.

 

The passenger bill of rights has been very positive for air travel.

 

Very well put--but I don't share your speculation that there will be substantially more regulation within a decade. Here's why: Passenger Bill of Rights was blowback against post 9/11 security excesses. While cruiseships have occasionally been hijacked, you lack the immediacy of an aeroplane suddenly becoming a guided missile traveling at 500 mph. Or four, all at once.

 

Many airlines, unlike cruiseships also (mostly) lack a large employee base earning far less than minimum wage. For better or worse (not the point whether it's better or worse right now) have unionised workforces--Pilots, Stewardesses, mechanics, ground crew.... Such an organised system breeds regulation.

 

So a lack of regulation means the cruiseships' hpolding companies act as they see fit.

 

Here, as you point out, NCLH sold cruises they had no intention of sailing. Whether the deception went on for months or years, only NCLH knows.

[maywell]

You are all arguing an off point issue. NCL took people's money for 4 ships worth of cruises that they had no intention of sailing. Sure, we don't know how long they actually knew but they certainly knew 5 days prior when they still offering the cancelled itineraries. Offering a replacement cruise a year earlier is ridiculous. If we wanted to sail a year earlier we would have booked it. If you want to sail when you booked, you lose your price and perks. It IS bait and switch. It is unethical and in many jurisdictions against the law.

 

Some regulation is already in place, the scrubbers for example. More is needed for serious issues like crimes on board, casino fair play, labour regs and a method for dealing with dispute resolution. I speculate that within the next decade, US congress will take action and if the ships want to dock in US waters they will have to follow the rules. I also think that the only people that regulation would affect negatively are shareholders and that is debatable.

 

The passenger bill of rights has been very positive for air travel.

Excuse me, but airlines do the same and worse - still taking money for flights that they know have been cancelled for weeks then charging you a fee to switch to different plane or time when the flight they replace it with doesn't work for you . And it not a small fee either, usually in the $100 and let's not start with the baggage fees on some of airlines - something, hopefully the cruise lines never charge.

 

At least a cruise line told in years advance and didn't charge you extra fee to move your reservation to different sailing date or ship - something airlines stay doing to people especially when it probably one of 2 only flights that day heading to your destination. Also, at least cruise ships still sail even with delays of maybe 15 minutes to an 1 hour and that's because of some people not wanting to attend muster drill or something extraordinary like hitting coral reef or whale. Meanwhile, airlines on the otherhand, it eithers waiting on the tarmac for 30 minutes to an 3 hours or waiting at terminal for days due to delays like bad weather or traffic in the sky.

 

Again, you have recourse with NCL if you don't like how they did the setup for repositioning their ship a year out - the address to sue them and which court to do is literally in the Guest Contract. No offense - if you don't have the cajones or the will to sue them for this mess they seem to place you in, then calm down because it looks you're just blowing air for nothing. Other people have sued NCL for alot less petty stuff and either won or loss the case but at least they put money where their mouths!

 

Sent from my SGH-T399 using Tapatalk

[Ozzie's Mom]

Two years ago I had booked and deposited for a Med cruise. About six months before they canceled and repositioned the ship. I just received an e-mail that they have now canceled another cruise I had booked and deposited for November, 2016, due to another repositioning of the ship. Totally unacceptable that they confirm reservations and then twice within two years cancel. If I re booked another cruise on the same ship within a few month period they would give me a $50.00 on board credit. Ridiculous.

 

Do many people have the experience of NCL canceling? I have been cruising over 50 years and have only experienced this on NCL. Very unprofessional.

 

I really enjoy the ability to book a cruise 2 years in advance. I take into consideration that many things can/will change between now and then, and that I can't book air travel and/or hotels until 1 year out.

 

When NCL told me my 2/2017 cruise was canceled, I was a bit bothered because I take a lot into consideration when selecting the "next" one on my hurry-up-and-get-here list. It's akin to saving room for that special dessert after dinner only to have the waiter tell you that they've just run out of death by chocolate. Rats! And, then I move on to my second choice.

 

I'd much rather have the ability to book 2 years out and take a longer risk than have NCL pull the schedules in to, say, a 1-year window where they would be more certain of what changes might be necessary.

 

You pays your money and you takes your chances, as they say. Remember, any day at sea is better than your best day at work. Hope you find a BETTER replacement.:)

[TBurr]

I wouldn't put to much into this post as it is a first time post and the OP hasn't responded to your questions......It looks like someone just trying to stir things up...

 

I am glad to see cynical and rude people are still around. If you want to know why "the OP hasn't responded to your questions" I travel about 150,000 miles for work per year, work long days and unlike some people (you) have a life outside of being cynical on boards. I presume that is language you understand.

[rydan]

OP,

 

Can't figure out why some people are vilifying you for booking early. I would be angry too if two cruises of mine were cancelled.

 

I hope they compensate you for your continued loyalty. Even though they don't have to. It's just good PR.

 

Hope it all works out for you.[emoji2]

[Cruisercl]

You are all arguing an off point issue. NCL took people's money for 4 ships worth of cruises that they had no intention of sailing. Sure, we don't know how long they actually knew but they certainly knew 5 days prior when they still offering the cancelled itineraries. Offering a replacement cruise a year earlier is ridiculous. If we wanted to sail a year earlier we would have booked it. If you want to sail when you booked, you lose your price and perks. It IS bait and switch. It is unethical and in many jurisdictions against the law.

 

Some regulation is already in place, the scrubbers for example. More is needed for serious issues like crimes on board, casino fair play, labour regs and a method for dealing with dispute resolution. I speculate that within the next decade, US congress will take action and if the ships want to dock in US waters they will have to follow the rules. I also think that the only people that regulation would affect negatively are shareholders and that is debatable.

 

The passenger bill of rights has been very positive for air travel.

 

Well put.

 

Part of the discussion here is from people that this mess didn't affect so they are saying that everything is OK and it is.......for them. They do not live in other people's shoes so to dismiss other's issues seems a mute point.

 

I have had 2 cruises cancelled and one 'shuffled' by NCL with very little of some kind of remorse for their bad customer service, if at all.

 

My plan is to write a letter to the State of Florida BBB and AG. I know one letter may not make a difference but if others complain also it may lead to better customer service in the future. I encourage others to do the same; I plan to be very factual. This issue is not about the emotional attachment people have to NCL (I am Platinum so I have cruised with them quite a bit) it is about us as consumers and what companies should not be allowed to do. There are consumer laws for a reason.

 

Safe cruising all.....:)

[Ozzie's Mom]

You are all arguing an off point issue. NCL took people's money for 4 ships worth of cruises that they had no intention of sailing. Sure, we don't know how long they actually knew but they certainly knew 5 days prior when they still offering the cancelled itineraries. Offering a replacement cruise a year earlier is ridiculous. If we wanted to sail a year earlier we would have booked it. If you want to sail when you booked, you lose your price and perks. It IS bait and switch. It is unethical and in many jurisdictions against the law.

 

Some regulation is already in place, the scrubbers for example. More is needed for serious issues like crimes on board, casino fair play, labour regs and a method for dealing with dispute resolution. I speculate that within the next decade, US congress will take action and if the ships want to dock in US waters they will have to follow the rules. I also think that the only people that regulation would affect negatively are shareholders and that is debatable.

 

The passenger bill of rights has been very positive for air travel.

 

Oh, good. More regulation. More laws. More government oversight. Just what is needed here. <rolling eyes>

 

It's a reservation. Reservations get canceled all the time. I can't tell you how many of my flights, meeting rooms, train schedules, doctor's appointments, hair cuts, lunch dates, ad nauseum, have gotten bumped, moved to new dates or cancelled completely. Stuff happens. It's not a conspiracy. Nothing to see here, move along.

 

Hope your "new" cruise is the most awesome vacation you've ever, ever had.

[NLH Arizona]

My plan is to write a letter to the State of Florida BBB and AG. I know one letter may not make a difference but if others complain also it may lead to better customer service in the future. I encourage others to do the same; I plan to be very factual. This issue is not about the emotional attachment people have to NCL (I am Platinum so I have cruised with them quite a bit) it is about us as consumers and what companies should not be allowed to do. There are consumer laws for a reason.

 

Safe cruising all.....:)

 

As I said before, I think NCL should make all of those with cancelled cruises whole...a similar cruise at the price they paid, give them all the perks they received with their cancelled cruise and a small amount of OBC. NCL has every legal right to do what they have done, but I think if they made everyone whole, they would garner some great positive publicity, which would offset any revenue loss they may encounter.

 

In addition to what you are doing, does one of your local news programs have a problem solving segment? Why not contact them, that way you will get some valuable publicity, which might help your cause. Just a thought.

[Shawnino]

Oh' date=' good. More regulation. More laws. More government oversight. Just what is needed here. <rolling eyes>

 

It's a reservation. Reservations get canceled all the time. I can't tell you how many of my flights, meeting rooms, train schedules, doctor's appointments, hair cuts, lunch dates, ad nauseum, have gotten bumped, moved to new dates or cancelled completely. Stuff happens. It's not a conspiracy. Nothing to see here, move along.

 

Hope your "new" cruise is the most awesome vacation you've ever, ever had.[/quote']

 

How many of your "flights, meeting rooms, train schedules, doctor's appointments, hair cuts, lunch dates, ad nauseum" were taken in bad faith, where you had to post a deposit even though the other side had zero intention of delivering? Aside from the lunch dates: let's keep the count reasonable.

 

TYIA.

[peteukmcr]

At least a cruise line told in years advance and didn't charge you extra fee to move your reservation to different sailing date or ship

Wrong. If you book in the UK, all US cruise companies charge if I wish to change sailings.

 

It's a reservation. Reservations get canceled all the time. I can't tell you how many of my flights' date=' meeting rooms, train schedules, doctor's appointments, hair cuts, lunch dates, ad nauseum, have gotten bumped, moved to new dates or cancelled completely. Stuff happens. It's not a conspiracy. Nothing to see here, move along.

 

Hope your "new" cruise is the most awesome vacation you've ever, ever had.[/quote']Wow, thanks for the sympathy. What stupid comparisons of 'reservations' that can be cancelled. What does it cost you if a meeting room is cancelled? Or a doctors appointment? Hair cut appointment, how ridiculous a comparison. Lunch date err how does that compare with a 8 night cruise? Move along? How rude.

 

My 'new' cruise offered by NCL doesn't even call at the same ports that were on the itinerary of the one cancelled. So it will not be my choice of sailing.

Edited August 14, 2015 by peteukmcr

[tarheelmjfan]

You may have a point, but the fact is; it does happen and in many cases there really isn't a decent alternative. this is one time I totally side with NCL. When anyone books so far in advance they do run the risk of the sailing being cancelled for many reasons. This doesn't mean I don't feel bad for the OP, I do, especially when it happens twice, but I don't think NCL is wrong. In fact, unless they had several ships in one location at once, there would not be any alternative regardless. They are not Carnival or RCI with a huge fleet.

 

This is ONE time. lol

[4774Papa]

I feel like I am somewhere in the middle here. I have had cruises cancelled and were disappointed by that.

I do think than when NCL cancels a cruise, it needs to consider fair compensation if the person booking the cruise. Sometimes this is not a lot, but a little OBC goes a long way.

Celebrity cancelled two cruises and provided me with OBC for both (about $250 each) and let me transfer to another cruise at the same rates that the cancelled cruise was booked.

In one case that saved me $300 on the new cruise, plus my OBC, I came out happy.

 

In some defense for NCL, there has been a change in management and offering cruises in Australia and Asia, so some cancellations are likely. NCL, just do the right thing.

[littlelulu01]

I feel like I am somewhere in the middle here. I have had cruises cancelled and were disappointed by that.

I do think than when NCL cancels a cruise, it needs to consider fair compensation if the person booking the cruise. Sometimes this is not a lot, but a little OBC goes a long way.

Celebrity cancelled two cruises and provided me with OBC for both (about $250 each) and let me transfer to another cruise at the same rates that the cancelled cruise was booked.

In one case that saved me $300 on the new cruise, plus my OBC, I came out happy.

 

In some defense for NCL, there has been a change in management and offering cruises in Australia and Asia, so some cancellations are likely. NCL, just do the right thing.

 

I would love NCL to offer a valid alternative cruise as well and that is all that most people are hoping for. For the Europe canceled cruises it is not a matter of getting your cruise canceled a year in advance or that the ships have been redeployed.

 

In your case you were offered a valid alternative cruise to choose and some OBC. That is all I am asking for as well. In fact I could care less about the obc. Just give me a chance to book an alternative cruise somewhere around the same dates as original booking. I will even be happy if the offer is for a 7 night vs. canceled 11 night. With the price difference between what I paid and what the similar date alternatives sell for I would even accept a price protect offer if they offered me a balcony vs. a Haven suite that they sold me a few days ago. I have nothing against the redeployment and understand that people are going to get bumped but I just hope NCL changes their minds and lets us switch to one of their other sailings for a price protect. If not offered many wont be able to afford to replace the cruise they purchased at the new prices. Very sad all the way around. Some of the comments on these canceled cruise boards lead me to believe that there are some NCL plants on cc and so I am hoping even they will tell NCL that doing the right thing would be the wise thing at this point.

[Shawnino]

I feel like I am somewhere in the middle here. I have had cruises cancelled and were disappointed by that.

I do think than when NCL cancels a cruise, it needs to consider fair compensation if the person booking the cruise. Sometimes this is not a lot, but a little OBC goes a long way.

Celebrity cancelled two cruises and provided me with OBC for both (about $250 each) and let me transfer to another cruise at the same rates that the cancelled cruise was booked.

In one case that saved me $300 on the new cruise, plus my OBC, I came out happy.

 

In some defense for NCL, there has been a change in management and offering cruises in Australia and Asia, so some cancellations are likely. NCL, just do the right thing.

 

I'm really glad you were taken care of. Good news at Celebrity.

 

I don't even need OBC.

Similar cruise, similar price, semi-similar itinerary.

 

"New management" is no excuse to behave poorly--if anything, new management should be bending over backward to show customers there's a reason to stay. But I'm not asking for extras, just kind-of-equal. Telling me I need to cruise a year early, that's not equal.