troykahack Posted September 25, 2016 #951 Share Posted September 25, 2016 Just received a welcome email from Sucel Anderson, Suite Concierge, Adventure of the Seas this morning. Now I do not know if he has been changed from the DL to the CL or just sent out the email under the signature but the email suggests that he is the new Concierge in the CL. I am not sure where Frankie is. Are you in a Suite or a regular room. This is important as you are D+. Link to comment Share on other sites More sharing options...
travelgoddess1 Posted September 25, 2016 #952 Share Posted September 25, 2016 Are you in a Suite or a regular room. This is important as you are D+. Unless there has been a recent change in policy, the only people to get pre-boarding emails from the Concierge are in full suites. Link to comment Share on other sites More sharing options...
CptSticky Posted September 25, 2016 #953 Share Posted September 25, 2016 Unless there has been a recent change in policy, the only people to get pre-boarding emails from the Concierge are in full suites. As always your mileage may very. Two weeks ago we got one from Denzil on EX and we are in a JS. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
travelgoddess1 Posted September 25, 2016 #954 Share Posted September 25, 2016 As always your mileage may very. Two weeks ago we got one from Denzil on EX and we are in a JS. Sent from my iPad using Forums I stand corrected. Link to comment Share on other sites More sharing options...
CptSticky Posted September 25, 2016 #955 Share Posted September 25, 2016 I stand corrected. It's not you Karen. It's just Royal being consistently inconsistent. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
ckrobyn Posted September 25, 2016 #956 Share Posted September 25, 2016 FYI - Nizar is no longer with RCI Link to comment Share on other sites More sharing options...
gagirl7143 Posted September 26, 2016 #957 Share Posted September 26, 2016 FYI - Nizar is no longer with RCI Sorry to hear, thought he was very nice and helpful. Terrific young man!! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
SherriZ366 Posted September 26, 2016 #958 Share Posted September 26, 2016 Only an Idea, how about including the Loyalty Ambassador in the spreadsheet?I think that should be a separate thread and a separate spreadsheet or list. The Current Concierge thread and the Google Doc are enough for me and my co-thread partner to handle. Link to comment Share on other sites More sharing options...
SherriZ366 Posted September 26, 2016 #959 Share Posted September 26, 2016 Just received a welcome email from Sucel Anderson, Suite Concierge, Adventure of the Seas this morning. Now I do not know if he has been changed from the DL to the CL or just sent out the email under the signature but the email suggests that he is the new Concierge in the CL. I am not sure where Frankie is. I have Sucel in the DL -- can anyone confirm that he has moved to the CL? Link to comment Share on other sites More sharing options...
SherriZ366 Posted September 26, 2016 #960 Share Posted September 26, 2016 FYI - Nizar is no longer with RCIThanks Robyn -- who are the Concierges on Splendor. Link to comment Share on other sites More sharing options...
SherriZ366 Posted September 26, 2016 #961 Share Posted September 26, 2016 Link to Google Doc https://docs.google.com/spreadsheets/d/1hKBiGZ9Gqcp2G2owtX3RyQy7yQ0ijgxCL0nPjQKK8j4/edit?pli=1#gid=371892551 Link to comment Share on other sites More sharing options...
CptSticky Posted September 26, 2016 #962 Share Posted September 26, 2016 Sorry to hear, thought he was very nice and helpful. Terrific young man!! Sent from my iPad using Forums Happy that you had a pleasurable experience with him. Unfortunately we did not and left the lounge. Did not return even though we were B2B. Have experienced many concierges. Loved most. Enough said. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
melbur Posted September 26, 2016 #963 Share Posted September 26, 2016 Ricardo Mock was the SL concierge on Anthem last week. Not sure for how long. Link to comment Share on other sites More sharing options...
trolleydolly Posted September 26, 2016 #964 Share Posted September 26, 2016 Felix was great, mingled with everyone in the lounge while still making time to sort out any queries people had. Left messages on the phone most days with info about things like the bridge tour and ice shows. Bar staff in lounge were great too. Thanks for that. Nice to know [emoji3] Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
love2cruiseLadies Posted September 26, 2016 #965 Share Posted September 26, 2016 WE just got off Brilliance yesterday, Raheal was by far best concierge we e4ver had, staff in concierge lounge was great , also staff and breakfast in chops was also great I am thrilled to hear this. As this is our first go with RCCL and traveling with our toddler, we will need some assistance. We plan to take care of the Concierge as well given that we know we will be high maintenance. Normally, with just the two of us, we are very low key. I do not want to overwhelm him, however, so we will wait for the pre-cruise email to make contact. We sail 11/19! Link to comment Share on other sites More sharing options...
The Sunset Glow Posted September 26, 2016 #966 Share Posted September 26, 2016 Who will be the DL concierge for Nov 26th on Harmony? The spreadsheet doesn't seem to be updated for this ship - or am I missing something? Thanks! Link to comment Share on other sites More sharing options...
Pencruise Posted September 26, 2016 #967 Share Posted September 26, 2016 Ricardo Mock was the SL concierge on Anthem last week. Not sure for how long. We board Anthem on Saturday and have just received the suite welcome letter from Ricardo Mock in the Concierge Lounge. Link to comment Share on other sites More sharing options...
travelgoddess1 Posted September 26, 2016 #968 Share Posted September 26, 2016 We board Anthem on Saturday and have just received the suite welcome letter from Ricardo Mock in the Concierge Lounge. Just curious -- are you in a full suite? Link to comment Share on other sites More sharing options...
Ron Don Posted September 26, 2016 #969 Share Posted September 26, 2016 Are you in a Suite or a regular room. This is important as you are D+. We are in a GS on this trip. Link to comment Share on other sites More sharing options...
39august Posted September 26, 2016 #970 Share Posted September 26, 2016 So happy to hear Ricardo Mock is doing well! Link to comment Share on other sites More sharing options...
rednancy1 Posted September 26, 2016 #971 Share Posted September 26, 2016 So happy to hear Ricardo Mock is doing well! We are on the Anthem and just saw him last night. He is doing well. :) Link to comment Share on other sites More sharing options...
raseven2000 Posted September 27, 2016 #972 Share Posted September 27, 2016 We'll be on the Adventure this Saturday and have Frankie (CL) and Sucel (DL). We have not run across either of them in the past. Does anyone have any info on them? Link to comment Share on other sites More sharing options...
SherriZ366 Posted September 28, 2016 #973 Share Posted September 28, 2016 Who will be the DL concierge for Nov 26th on Harmony? The spreadsheet doesn't seem to be updated for this ship - or am I missing something? Thanks! You're right -- nothing is in on the Google Doc about the DL on Harmony. Could someone please give me information so that I can fill in the empty space on the spreadsheet. Link to comment Share on other sites More sharing options...
SherriZ366 Posted September 28, 2016 #974 Share Posted September 28, 2016 We are on the Anthem and just saw him last night. He is doing well. :)Nancy -- could you please find out how long Ricardo will be on AN? Thanks. Link to comment Share on other sites More sharing options...
SherriZ366 Posted September 28, 2016 #975 Share Posted September 28, 2016 Link to Googledoc https://docs.google.com/spreadsheets/d/1hKBiGZ9Gqcp2G2owtX3RyQy7yQ0ijgxCL0nPjQKK8j4/edit?pli=1#gid=0 Link to comment Share on other sites More sharing options...
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