kmc86 Posted November 14, 2015 #1 Share Posted November 14, 2015 Does anyone know when we should receive our luggage tags or hear from the pre- concierge? We are 64 days out from Haven trip and have not received any contact....in the past, we had received a letter or card thanking us for booking a suite and info on how to contact them with requests... Thanks for any info... Link to comment Share on other sites More sharing options...
NLH Arizona Posted November 14, 2015 #2 Share Posted November 14, 2015 Does anyone know when we should receive our luggage tags or hear from the pre- concierge? We are 64 days out from Haven trip and have not received any contact....in the past, we had received a letter or card thanking us for booking a suite and info on how to contact them with requests... Thanks for any info...For my December 6th cruise, I got mine around October 15th or so. Here is the number: 1-855-625-4283 Link to comment Share on other sites More sharing options...
Greciangirl Posted November 14, 2015 #3 Share Posted November 14, 2015 Im 50 days out and have not received anything yet Sent from my SPH-L710 using Tapatalk Link to comment Share on other sites More sharing options...
NLH Arizona Posted November 14, 2015 #4 Share Posted November 14, 2015 Im 50 days out and have not received anything yet Sent from my SPH-L710 using Tapatalk I'd give the pre-concierge a call, they take care of all the suite requests. When you call, she'll ask you about type of coffee/tea you want, type of pillows and any requests you might have. You can also make dining reservations with her. On my first two cruises in a suite, I never received anything and called and they said that the place to ask for luggage tags and letter was not checked off, so now, I usually call them at 100 days out. Link to comment Share on other sites More sharing options...
Orleanscruiser Posted November 14, 2015 #5 Share Posted November 14, 2015 Im 50 days out and have not received anything yet Sent from my SPH-L710 using Tapatalk If you are booked via a independent travel agent , your travel agent will receive your tag that's what happen to me last month Link to comment Share on other sites More sharing options...
Greciangirl Posted November 14, 2015 #6 Share Posted November 14, 2015 My ta told me they dont send luggage tags and i should just print them out with my edocs but i think they still send them out dont they? Sent from my SPH-L710 using Tapatalk Link to comment Share on other sites More sharing options...
Demonyte Posted November 14, 2015 #7 Share Posted November 14, 2015 My ta told me they dont send luggage tags and i should just print them out with my edocs but i think they still send them out dont they? Yes, NCL sends them to suite reservations but they probably send them to your TA who might not forward them to you. Link to comment Share on other sites More sharing options...
Orleanscruiser Posted November 14, 2015 #8 Share Posted November 14, 2015 If you are booked via a independent travel agent , your travel agent will receive your tag that's what happen to me last month Forgot to say Ncl sends tag to suite and Haven passenger only , otherwise you have to print to own tags Link to comment Share on other sites More sharing options...
Greciangirl Posted November 14, 2015 #9 Share Posted November 14, 2015 Yes im in the haven but my ta insists that ncl has stopped sending them Sent from my SPH-L710 using Tapatalk Link to comment Share on other sites More sharing options...
Greciangirl Posted November 14, 2015 #10 Share Posted November 14, 2015 Update. My luggage tags just arrived in the mail directly from ncl. Sent from my SPH-L710 using Tapatalk Link to comment Share on other sites More sharing options...
NLH Arizona Posted November 14, 2015 #11 Share Posted November 14, 2015 Update. My luggage tags just arrived in the mail directly from ncl. Sent from my SPH-L710 using Tapatalk Glad to hear it. Have a great cruise. Link to comment Share on other sites More sharing options...
garlinn Posted November 14, 2015 #12 Share Posted November 14, 2015 We got ours today for the January 2 Escape ailing. Link to comment Share on other sites More sharing options...
hbe Posted November 14, 2015 #13 Share Posted November 14, 2015 If you are booked via a independent travel agent , your travel agent will receive your tag that's what happen to me last month always use a TA and get my luggage tags directly from NCL Link to comment Share on other sites More sharing options...
Rare PaulMCO Posted November 14, 2015 #14 Share Posted November 14, 2015 Today received for our cruise on 3 January. Link to comment Share on other sites More sharing options...
perkydebrajean Posted November 14, 2015 #15 Share Posted November 14, 2015 always use a TA and get my luggage tags directly from NCL I received mine from our TA. Link to comment Share on other sites More sharing options...
Misskitty72 Posted November 15, 2015 #16 Share Posted November 15, 2015 I received my luggage tags and a letter with a contact number for the pre-concierge about 45 days out. Link to comment Share on other sites More sharing options...
Kingmaker_inc Posted November 15, 2015 #17 Share Posted November 15, 2015 Yes im in the haven but my ta insists that ncl has stopped sending them That is definitely not correct. Link to comment Share on other sites More sharing options...
deb_buffy Posted November 15, 2015 #18 Share Posted November 15, 2015 Does anyone know of a number UK number for the pre-concierge? Link to comment Share on other sites More sharing options...
TrumpyNor Posted November 15, 2015 #19 Share Posted November 15, 2015 Does anyone know of a number UK number for the pre-concierge? Why not just send them an e-mail: NorwegianConciergeDesk@ncl.com Link to comment Share on other sites More sharing options...
hpecorari Posted November 15, 2015 #20 Share Posted November 15, 2015 Yes im in the haven but my ta insists that ncl has stopped sending them Sent from my SPH-L710 using Tapatalk You're TA's wrong! Harriet Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted November 15, 2015 #21 Share Posted November 15, 2015 Yes im in the haven but my ta insists that ncl has stopped sending them You TA is incorrect. TAs are great if they get some consideration from the cruise lines or forego some commission to allow them to offer discounted fares or OBC. But, TAs are also notoriously poor at passing on information from the cruise line. It has been our experience at multiple embarkation ports and multiple ships that the Priority luggage tags do not get your bags to your stateroom any faster than those printed off the edocs. And, from this thread, you have received both the phone number and email address of the pre-concierge if you need any assistance prior to embarkation. We just normally board with our short "To Do" list and work the the Concierge once we board. A little of "bonding time" so that the Concierge recognizes you, understand what you want/don't want, and is better equipped to proactively offer you service throughout the cruise. Same with the butler. I could order coffee and pillows with a face-less, name-less person over the phone a month before my cruise. Or I can spend a couple of extra minutes with the butler once we are board. Link to comment Share on other sites More sharing options...
Greciangirl Posted November 15, 2015 #22 Share Posted November 15, 2015 Thanks! Sent from my SPH-L710 using Tapatalk Link to comment Share on other sites More sharing options...
js Posted November 15, 2015 #23 Share Posted November 15, 2015 Update. My luggage tags just arrived in the mail directly from ncl. Sent from my SPH-L710 using Tapatalk I book through a big box TA and my Haven tags and letter have always come directly from NCL too. Link to comment Share on other sites More sharing options...
dexddd Posted November 15, 2015 #24 Share Posted November 15, 2015 Are any of you who get the letter and it lists an internet address to get the suite brochure getting the brochure that is signed by Kevin O'Sheehan and still references a $12.00/day DSC? Link to comment Share on other sites More sharing options...
Orleanscruiser Posted November 15, 2015 #25 Share Posted November 15, 2015 Does anyone know of a number UK number for the pre-concierge? http://www.ncl.co.uk/contact-us/ Link to comment Share on other sites More sharing options...
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