Dispute charge with credit card

[mollyeilis]

RC does not automatically send you an invoice. A lot of people don't know this. You have to request one.

 

Hope that was helpful...

 

What I'm saying is that it's ridiculous.

 

And I'm pretty sure it's not something they've always not done.

 

Alas it seems I've booked exclusively through my big box TA, and THEY sent invoices. But our honeymoon cruise was in '03 and I have it all scrapbooked, with an invoice, so...

[marci22]

What I'm saying is that it's ridiculous.

 

And I'm pretty sure it's not something they've always not done.

 

Alas it seems I've booked exclusively through my big box TA, and THEY sent invoices. But our honeymoon cruise was in '03 and I have it all scrapbooked, with an invoice, so...

 

In their defense, most reps I have dealt with say, 'do you want me to email your invoice?' during the chat. If you book online, it's up to you to request one.

[CapeCodCruiser]

Nothing.

 

UGH:confused::confused::confused:!

Edited April 20, 2016 by CapeCodCruiser

[AZCactusCruiser]

Any news?

[spintowin]

Nothing. It will be a week this Monday since I received the reply to my e-mail from executive office.

[Iamthesea]

Email? I'd get on the phone. ;)

[CapeCodCruiser]

Nothing. It will be a week this Monday since I received the reply to my e-mail from executive office.

 

Send a follow up email - now

[spintowin]

on it

[spintowin]

Hey guys, I'm back with good news. Without going through all the details, I finally was assigned an Interior cabin on deck 2. Yay! Thanks to all with the advice. Hopefully they will update the website on Serenade now to show the studios. Now, I can finally feel good about this cruise.

[LMaxwell]

Hey guys, I'm back with good news. Without going through all the details, I finally was assigned an Interior cabin on deck 2. Yay! Thanks to all with the advice. Hopefully they will update the website on Serenade now to show the studios. Now, I can finally feel good about this cruise.

 

Right on! Good for you for being persistent and getting what you were fully entitled to from the start!

[AZCactusCruiser]

Hey guys, I'm back with good news. Without going through all the details, I finally was assigned an Interior cabin on deck 2. Yay! Thanks to all with the advice. Hopefully they will update the website on Serenade now to show the studios. Now, I can finally feel good about this cruise.

 

Congratulations! All your hard work paid off. I'm glad they finally did what's right. Sometime would love to hear all the details of how they decided that you were right.

[packedandready]

Glad to hear the good news. Just sorry you had to go through so much trouble when it shouldn't have happened in the first place and should have been so easy to fix. Enjoy your cruise.

[CptSticky]

Hey guys, I'm back with good news. Without going through all the details, I finally was assigned an Interior cabin on deck 2. Yay! Thanks to all with the advice. Hopefully they will update the website on Serenade now to show the studios. Now, I can finally feel good about this cruise.

Two thumbs up. Thanks for coming back to let us know.

[nancronin]

So happy to hear you got what you paid for.

[jagsfan]

spintown, you get a gold star for coming back and telling us your good news! Too many times we all are invested in someone's problem and never hear the outcome. Enjoy your cruise!

 

 

Sent from my iPhone using Forums mobile app

[Merion_Mom]

Hey guys, I'm back with good news. Without going through all the details, I finally was assigned an Interior cabin on deck 2. Yay! Thanks to all with the advice. Hopefully they will update the website on Serenade now to show the studios. Now, I can finally feel good about this cruise.

 

Edited April 27, 2016 by Merion_Mom

[jaimevoyager]

So happy for you! What they tried to do to you was sooooo WRONG!

Edited April 27, 2016 by jaimevoyager

[Clarea]

Hey guys, I'm back with good news. Without going through all the details, I finally was assigned an Interior cabin on deck 2. Yay! Thanks to all with the advice. Hopefully they will update the website on Serenade now to show the studios. Now, I can finally feel good about this cruise.

Very glad to hear this. Can you tell us who you talked with that finally helped?

[dedosr]

Hey guys, I'm back with good news. Without going through all the details, I finally was assigned an Interior cabin on deck 2. Yay! Thanks to all with the advice. Hopefully they will update the website on Serenade now to show the studios. Now, I can finally feel good about this cruise.

 

I am so happy for you!! Your persistence paid off. We all followed along hoping you would get what you were supposed to, so PLEASE tell us the details, and who finally corrected this situation.

[bunnyrab]

SPIN TO WIN

Happy you got the outcome you were after.

Hope your packed.

Imagine you will be flying out tomorrow.

Thanks for letting us in on the outcome.

Edited April 27, 2016 by bunnyrab

[Bound4Bermuda]

What a relief! Enjoy your trip!

 

 

Sent from my iPhone using Forums mobile app

[joandian]

Great News. I'm pleased for you that RCI stepped up and did the right thing. Have a great cruise!

[Cruzin-K]

Hey guys, I'm back with good news. Without going through all the details, I finally was assigned an Interior cabin on deck 2. Yay! Thanks to all with the advice. Hopefully they will update the website on Serenade now to show the studios. Now, I can finally feel good about this cruise.

 

That is awesome news. With the way Royal has been treating its loyal customers lately, I wasn't very optimistic. Glad to be wrong in this case :)

[mollyeilis]

Hey guys, I'm back with good news. Without going through all the details, I finally was assigned an Interior cabin on deck 2. Yay! Thanks to all with the advice. Hopefully they will update the website on Serenade now to show the studios. Now, I can finally feel good about this cruise.

 

I am so happy for you!!!!

[CapeCodCruiser]

So glad to see this. Hope you are having a great cruise!