skrodle Posted September 7, 2016 #1 Share Posted September 7, 2016 Hi there- I am 2 weeks away from a 1 day repo cruise... there are lots of cabins left including several full suites which they are charging a very high price for... I am figuring these will go on upsell, but I wanted to try and contact the Yield department to see if they could help me out and offer an upsell to me. I am pretty sure I have seen here in the past a phone number or contact for Yield with Princess... but searching through the boards I was not able to find it. Anyone know a way to call and ask about an upsell? (I know calling the general reservation number will get me no results) Thanks! Link to comment Share on other sites More sharing options...
JF - retired RRT Posted September 7, 2016 #2 Share Posted September 7, 2016 No. If it happens, it happens. Link to comment Share on other sites More sharing options...
paul929207 Posted September 7, 2016 #3 Share Posted September 7, 2016 If you call, they will offer the cabin at the current price. Link to comment Share on other sites More sharing options...
Working 2 Cruise Posted September 7, 2016 #4 Share Posted September 7, 2016 I don't know where you've seen a phone number for Yield Management. It doesn't exist! They may or may not call you. Link to comment Share on other sites More sharing options...
Sea Hag Posted September 8, 2016 #5 Share Posted September 8, 2016 Do you have a Princess personal planner? If so, you might try calling him or her to see if there's any help there. Link to comment Share on other sites More sharing options...
mina Posted September 8, 2016 #6 Share Posted September 8, 2016 I have the number from a previous Upsell. Won't post it here because it would be annoying for the yield dept. also it won't do any good. Last cruise I learned of a suite Upsell offering and called. The person called me back and very nicely told me I was not in the cabin category the Upsell was being offered to, so I was not eligible. In other words, need to wait till you or your travel agent receives the email offering the Upsell. Then, call right away. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted September 8, 2016 #7 Share Posted September 8, 2016 You need to hear from them. Link to comment Share on other sites More sharing options...
Rare 4cats4me Posted September 8, 2016 #8 Share Posted September 8, 2016 (edited) I contacted my T.A. a few months ago For an upgrade , due to mini suites being offered at cheaper rates than the balcony that I had already paid for (past final payment time) And then princess got back to her with an offer and I was to call them as soon as possible, so I called the special number and left a msg at 9pm and the lady called me back by 8:30 am the next morning and told me what they had available. It was a good deal so we took it Sent from my iPad using Tapatalk Edited September 8, 2016 by 4cats4me Link to comment Share on other sites More sharing options...
easyboy Posted September 8, 2016 #9 Share Posted September 8, 2016 We just wait and hope for an attractive upsell email to come. If it does, we call the number as instructed on the email. Link to comment Share on other sites More sharing options...
Whimsy Posted September 8, 2016 #10 Share Posted September 8, 2016 The upsells are selective even in the same category. I recently had a group of 22 in Alaska. 3 of the clients in mini suites, myself included, received upsell offers while on the land portion of the cruise tour. They were faxed to the travel agency and the offer immediately conveyed. There were 7 cabins of us in the same category of mini suites. 2 of the mini suites were first timers and did not receive the offer, 1 was elite, the other two were platinum that received the offer. The other two that did not receive the offer were platinum and gold. It was interesting to see first hand the differences in the offer but I could not discern a reason the other platinum guest was not offered the upsell as the others. None of us took the offer, it was for double on a suite what my last upsell offer was offered. Since we had cabins in a row we wanted to stay together plus we were very busy with ports and activities. Link to comment Share on other sites More sharing options...
skrodle Posted September 9, 2016 Author #11 Share Posted September 9, 2016 (edited) well to all you naysayers, I found the number, made the phone call and got the upsell... it is possible and didn't have to wait From mini suite to a S-2 Owners suite for $149 ;) -David Edited September 9, 2016 by skrodle Link to comment Share on other sites More sharing options...
Murphey Posted September 10, 2016 #12 Share Posted September 10, 2016 $149 pp? For 1 night?? Link to comment Share on other sites More sharing options...
skrodle Posted September 10, 2016 Author #13 Share Posted September 10, 2016 $149 pp? For 1 night?? total for the upsell to a full suite yes Link to comment Share on other sites More sharing options...
Reader0108598 Posted September 10, 2016 #14 Share Posted September 10, 2016 (edited) total for the upsell to a full suite yes 149.00 total or 149.00PP ? What did you pay for the Mini ? Reader Edited September 10, 2016 by Reader0108598 Link to comment Share on other sites More sharing options...
Rare Musky Ike Posted September 10, 2016 #15 Share Posted September 10, 2016 (edited) We just wait and hope for an attractive upsell email to come. If it does, we call the number as instructed on the email. For those that use a TA, does the upsell email come to you, the TA, or both? My concern is that a large online TA may not pass the message on. The only upsell offer we ever got is when we booked direct with Princess. Edited September 10, 2016 by Musky Ike Link to comment Share on other sites More sharing options...
FlorenceItaly Posted September 10, 2016 #16 Share Posted September 10, 2016 (edited) For those that use a TA, does the upsell email come to you, the TA, or both? My concern is that a large online TA may not pass the message on. The only upsell offer we ever got is when we booked direct with Princess. Imo, this is a valid concern. On a Celebrity TA in April, I booked with a large well known online TA agency(CC). Most on my Roll Call were getting upsell offers. I did not. I was happy with my location and price so I was conflicted as to whether I would accept one, but, I do wonder if one came to the agency and it wasn't passed on. David, happy sailing! Marie Edited September 10, 2016 by FlorenceItaly Link to comment Share on other sites More sharing options...
BuckGood Posted September 10, 2016 #17 Share Posted September 10, 2016 For those that use a TA, does the upsell email come to you, the TA, or both? My concern is that a large online TA may not pass the message on. The only upsell offer we ever got is when we booked direct with Princess. We got the upsell email via our TA. Did not do it as it wasn't worth the price that we paid for the cruise and cat. Link to comment Share on other sites More sharing options...
cheeseclan Posted September 10, 2016 #18 Share Posted September 10, 2016 If you book thru a TA then it comes directly from the TA. Mine always calls and emails us right away so we can jump on it if we want to. Link to comment Share on other sites More sharing options...
Rare Musky Ike Posted September 10, 2016 #19 Share Posted September 10, 2016 If you book thru a TA then it comes directly from the TA. Mine always calls and emails us right away so we can jump on it if we want to. Makes sense, as the TA would be the one to actually make the change. However it would not be difficult for Princess to Cc the customer email address on file. Not all TA's may be as diligent as yours.:) Link to comment Share on other sites More sharing options...
baz48 Posted September 11, 2016 #20 Share Posted September 11, 2016 For those that use a TA, does the upsell email come to you, the TA, or both? My concern is that a large online TA may not pass the message on. The only upsell offer we ever got is when we booked direct with Princess. Once we booked through an agent and she forwarded the upsell offer to us. Another time I booked through a large warehouse store that also has a travel agency and they told me that the email from Princess would go to an administrative email and that it could be a while, if ever, before anyone at the agency saw and acted on it. We ended up cancelling that cruise and haven't booked with them again. Link to comment Share on other sites More sharing options...
Lucky TGO Posted September 11, 2016 #21 Share Posted September 11, 2016 I think you have to wait for them to call you. Tony Link to comment Share on other sites More sharing options...
skrodle Posted September 12, 2016 Author #22 Share Posted September 12, 2016 149.00 total or 149.00PP ? What did you pay for the Mini ? Reader $99pp for the mini Link to comment Share on other sites More sharing options...
Reader0108598 Posted September 12, 2016 #23 Share Posted September 12, 2016 (edited) $99pp for the mini Thank you sKrodle ,for your answer. Hope my post did not come across too rude ....:o It was too late to edit, when I went back and said to my self ,Hmmm.... should I have asked that?:) Hope ,you a have a great cruise! Reader Edited September 12, 2016 by Reader0108598 Link to comment Share on other sites More sharing options...
takeadip Posted September 13, 2016 #24 Share Posted September 13, 2016 Hi there- I am 2 weeks away from a 1 day repo cruise... there are lots of cabins left including several full suites which they are charging a very high price for... I am figuring these will go on upsell, but I wanted to try and contact the Yield department to see if they could help me out and offer an upsell to me. I am pretty sure I have seen here in the past a phone number or contact for Yield with Princess... but searching through the boards I was not able to find it. Anyone know a way to call and ask about an upsell? (I know calling the general reservation number will get me no results) Thanks! Here is the number: 1-800-625-4309 its actually for Norwegian but you could probably just ask to be transferred to princess upsell department. I'm sure all cruise lines use the same call center overseas.. good luck and post your success story!!! Link to comment Share on other sites More sharing options...
Working 2 Cruise Posted September 13, 2016 #25 Share Posted September 13, 2016 Here is the number: 1-800-625-4309 its actually for Norwegian but you could probably just ask to be transferred to princess upsell department. I'm sure all cruise lines use the same call center overseas.. good luck and post your success story!!! Terrible advice! Norwegian has its own, you can apparently do this with Norwegian. However, Princess is not Norwegian, not even affiliated, not even close. There's no number for Yield Management on Princess. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now