chiguypaul Posted January 9, 2017 #1 Share Posted January 9, 2017 I just returned back to Port Everglades today and had the mobile application ready to use. I also filled out the paper customs form just in case. I was told by the Customs agent to NOT use the Mobile Passport application because it takes to long for them to process compared to the traditional paper version. This sounds like a major failure in the program when the agents are rejecting the program because the new method is longer and slower than the older method. Link to comment Share on other sites More sharing options...
internetwhiz Posted January 9, 2017 #2 Share Posted January 9, 2017 I just returned back to Port Everglades today and had the mobile application ready to use. I also filled out the paper customs form just in case. I was told by the Customs agent to NOT use the Mobile Passport application because it takes to long for them to process compared to the traditional paper version. This sounds like a major failure in the program when the agents are rejecting the program because the new method is longer and slower than the older method. Which terminal or ship were you on? On Nov 5, terminal at Pier 18 for Harmony processed us mega quick. Link to comment Share on other sites More sharing options...
qwlter63 Posted January 9, 2017 #3 Share Posted January 9, 2017 December 11 for Allure it was super fast. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
internetwhiz Posted January 9, 2017 #4 Share Posted January 9, 2017 Terminal 18 appears to have their act together. Where Allure and Harmony port. Link to comment Share on other sites More sharing options...
chiguypaul Posted January 9, 2017 Author #5 Share Posted January 9, 2017 Which terminal or ship were you on? On Nov 5, terminal at Pier 18 for Harmony processed us mega quick. I was on the Allure. Agent was adamant about the new system being worse than the traditional paper system. Link to comment Share on other sites More sharing options...
internetwhiz Posted January 9, 2017 #6 Share Posted January 9, 2017 I was on the Allure. Agent was adamant about the new system being worse than the traditional paper system. Musta been a bad day on an Inept agent. Odd that the others of us coming through there zoomed right through. Link to comment Share on other sites More sharing options...
KuffMUp Posted January 9, 2017 #7 Share Posted January 9, 2017 I was on the Allure. Agent was adamant about the new system being worse than the traditional paper system. Sounds like the agent doesn't like change too much. Going through that now at work with a new records management system. Some are excited and there are quite a few groaners. Link to comment Share on other sites More sharing options...
mrpayroll Posted January 9, 2017 #8 Share Posted January 9, 2017 I'm looking forward to trying it for the first time on upcoming Allure cruise. Link to comment Share on other sites More sharing options...
Go-Bucks! Posted January 10, 2017 #9 Share Posted January 10, 2017 (edited) Sounds like the agent doesn't like change too much. Going through that now at work with a new records management system. Some are excited and there are quite a few groaners. I hear this at work all the time from the IT and management people who keep developing new and "better" ways for us to do our job. Of course, they never ask the people doing the job if we think it's a better way or if we think something should be changed! I'm not at all afraid of change if it's change that is better, faster and more helpful. But . . . not all change is!! Just because it's new doesn't mean it's better (sometimes it just justifies someones job). Change just for the sake of change is not necessarily better. Edited January 10, 2017 by Go-Bucks! Link to comment Share on other sites More sharing options...
Pyrate13 Posted January 10, 2017 #10 Share Posted January 10, 2017 I'm not at all afraid of change if it's change that is better, faster and more helpful. But . . . not all change is!! Just because it's new doesn't mean it's better (sometimes it just justifies someones job). Change just for the sake of change is not necessarily better. Bingo, we have a winner!:D Link to comment Share on other sites More sharing options...
Jeremiah1212 Posted January 10, 2017 #11 Share Posted January 10, 2017 Did they specify exactly how or why it supposedly takes longer? From my experience using the app a few times, unless they have some sort of system/computer difficulty with the barcode, I don't see how this could make sense. You show your passport, they scan the barcode on the app and you're done. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
internetwhiz Posted January 10, 2017 #12 Share Posted January 10, 2017 Did they specify exactly how or why it supposedly takes longer? From my experience using the app a few times, unless they have some sort of system/computer difficulty with the barcode, I don't see how this could make sense. You show your passport, they scan the barcode on the app and you're done. Sent from my iPhone using Forums Which is exactly how it works. The app creates a "receipt" for you to go through customs and use. It's a square QR code, and their scanner read ours on the first pass. Link to comment Share on other sites More sharing options...
boscobeans Posted December 30, 2017 #13 Share Posted December 30, 2017 I just returned back to Port Everglades today and had the mobile application ready to use. I also filled out the paper customs form just in case. I was told by the Customs agent to NOT use the Mobile Passport application because it takes to long for them to process compared to the traditional paper version. This sounds like a major failure in the program when the agents are rejecting the program because the new method is longer and slower than the older method. Same for us early this year in Port Everglades. They opened a line for MOBILE PASSPORT and the agent said it's too slow, looked at our passports and waived us through. bosco. Link to comment Share on other sites More sharing options...
eslv Posted December 30, 2017 #14 Share Posted December 30, 2017 Used it at Port Everglades Pier 18 and it was a bolt of lightning. Felt sorry for the other people in the endlessly long line. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
BridgeMates Posted December 30, 2017 #15 Share Posted December 30, 2017 Does Global Entry work in Ft. Lauderdale? Link to comment Share on other sites More sharing options...
capriccio Posted December 30, 2017 #16 Share Posted December 30, 2017 Does Global Entry work in Ft. Lauderdale? Yes at both the airport and Port Everglades (the seaport). Link to comment Share on other sites More sharing options...
jmbklj Posted December 31, 2017 #17 Share Posted December 31, 2017 I could use either Global Entry or the Mobile Passport App. Which is the better option upon disembarkation? Link to comment Share on other sites More sharing options...
internetwhiz Posted January 1, 2018 #18 Share Posted January 1, 2018 I could use either Global Entry or the Mobile Passport App. Which is the better option upon disembarkation? Whichever line is shorter. If you don’t have your Global Entry card on you (and I know you aren’t supposed to take those with you but the folks there think you should), you’ll be getting in the Mobile Passport line Link to comment Share on other sites More sharing options...
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