Funbobby68 Posted March 20, 2017 #1 Share Posted March 20, 2017 Logged in to my cruise planner and pop up screen comes up saying that in can use my OBC for pre cruise purchases.....Well that's new Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Merion_Mom Posted March 20, 2017 #2 Share Posted March 20, 2017 Logged in to my cruise planner and pop up screen comes up saying that in can use my OBC for pre cruise purchases.....Well that's new Sent from my iPad using Forums http://boards.cruisecritic.com/showthread.php?t=2357665 http://boards.cruisecritic.com/showthread.php?t=2473244 Link to comment Share on other sites More sharing options...
BHannis Posted March 20, 2017 #3 Share Posted March 20, 2017 I just looked on my cruise planner and didn't see anywhere to use OBC. Maybe it's just a pilot program? Personally I would love to have this option! Sent from my SM-G920V using Forums mobile app Link to comment Share on other sites More sharing options...
ravensbad Posted March 20, 2017 #4 Share Posted March 20, 2017 I just looked on my cruise planner and didn't see anywhere to use OBC. Maybe it's just a pilot program? Personally I would love to have this option! Sent from my SM-G920V using Forums mobile app It's only on certain ships, I'm sure there is a list in one of those links Merion_Mom posted. Link to comment Share on other sites More sharing options...
Rare mcatmcat Posted March 20, 2017 #5 Share Posted March 20, 2017 [emoji33][emoji33][emoji33] Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Clarea Posted March 20, 2017 #6 Share Posted March 20, 2017 I just looked on my cruise planner and didn't see anywhere to use OBC. Maybe it's just a pilot program? Personally I would love to have this option! The program is being rolled out gradually by ship. Link to comment Share on other sites More sharing options...
saltbeetle Posted March 20, 2017 #7 Share Posted March 20, 2017 Just popped up this morning on our Jewel Med cruise! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
traveler279 Posted March 20, 2017 #8 Share Posted March 20, 2017 We have two Navigator cruises in Feb - March 2018. Both Cruise Planners say we can use OBC. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
davekathy Posted March 20, 2017 #9 Share Posted March 20, 2017 OBC option popped up this morning for our 2 April and 9 April 2017 Caribbean Cruise on the Jewel. Link to comment Share on other sites More sharing options...
Merion_Mom Posted March 20, 2017 #10 Share Posted March 20, 2017 It's spreading, it's spreading, it's spreading! My 6 upcoming Radiance cruises are all offering me the opportunity to use my OBC to book something now! This has been asked several times: The only OBC showing available is the RC OBC. (NOT my RC Visa OBC) Link to comment Share on other sites More sharing options...
Merion_Mom Posted March 21, 2017 #11 Share Posted March 21, 2017 It's spreading, it's spreading, it's spreading! My 6 upcoming Radiance cruises are all offering me the opportunity to use my OBC to book something now! This has been asked several times: The only OBC showing available is the RC OBC. (NOT my RC Visa OBC) Oops. RCC Visa OBC *is* showing. Link to comment Share on other sites More sharing options...
cleagle Posted November 2, 2017 #12 Share Posted November 2, 2017 The program is being rolled out gradually by ship. Tell them that it is very confusing and that the information should be posted in a way that indicates exactly where the credit is coming from. I too had the Lucky You pop-up, thought that I'd "won" something so to speak because it said pre-cruise credit, it was different than the amount I had redeemed from my credit card, and I hadn't seen this on a previous cruise when I had B of A credit card credit. I even called RC and the young man told me that it was a promotional credit that was from RC and had nothing to do with my credit card. Therefore I pre-booked additional fun. I wanted to check to make sure that my credit points had been applied and an hour and a half later was told that yes indeed they had been applied and used! UGH! The pre-cruise "won" credit was my credit card point redemption plus an additional $25 that RC said was a promotion that I booked under. What? Where was that credit when I originally booked, why 2 weeks prior to boarding are they showing this $25 credit in addition to the credit that is from my credit card redeemed points. I hate this new program and hope that they improve in their communication with their staff and also with their customers. What a hassle! And a disappointment due to once again misinformed employees at RC call center. I don't believe that Bank of America is even aware of this new Program, and feel that it is sad that RC's Program is inconvenient, confusing and frustrating for future cruisers. Not a great way to start a vacation count down!:mad: Link to comment Share on other sites More sharing options...
Merion_Mom Posted November 2, 2017 #13 Share Posted November 2, 2017 Tell them that it is very confusing and that the information should be posted in a way that indicates exactly where the credit is coming from. I too had the Lucky You pop-up, thought that I'd "won" something so to speak because it said pre-cruise credit, it was different than the amount I had redeemed from my credit card, and I hadn't seen this on a previous cruise when I had B of A credit card credit. I even called RC and the young man told me that it was a promotional credit that was from RC and had nothing to do with my credit card. Therefore I pre-booked additional fun. I wanted to check to make sure that my credit points had been applied and an hour and a half later was told that yes indeed they had been applied and used! UGH! The pre-cruise "won" credit was my credit card point redemption plus an additional $25 that RC said was a promotion that I booked under. What? Where was that credit when I originally booked, why 2 weeks prior to boarding are they showing this $25 credit in addition to the credit that is from my credit card redeemed points. I hate this new program and hope that they improve in their communication with their staff and also with their customers. What a hassle! And a disappointment due to once again misinformed employees at RC call center. I don't believe that Bank of America is even aware of this new Program, and feel that it is sad that RC's Program is inconvenient, confusing and frustrating for future cruisers. Not a great way to start a vacation count down!:mad: Your confusion confuses me. You had OBC from the credit card. It showed in your Cruise Planner. You spent it. Where is the problem? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
cleagle Posted November 2, 2017 #14 Share Posted November 2, 2017 Here's what it looks like on my Costco Travel Receipt: Included Extras $25.00 Costco Cash Card †You will receive a Costco Cash Card two to four weeks after you return from your cruise. It may be used toward merchandise or gas at any Costco warehouse throughout the United States and Canada, or toward online purchases at Costco.com or Costco.ca. The value of the Cash Card is determined by the base cruise fare for the stateroom category booked. Offer is nontransferable. Member Benefits and Added Values: • USD 225 Shipboard Credit for Cleagle UGH! So frustrating, and confusing! Link to comment Share on other sites More sharing options...
cleagle Posted November 2, 2017 #15 Share Posted November 2, 2017 Your confusion confuses me. You had OBC from the credit card. It showed in your Cruise Planner. You spent it. Where is the problem? Sent from my iPhone using Forums It doesn't state that it was from the credit card, didn't know that it had been applied. Customer rep stated that it was from RC promo, not a credit card redemption. Lucky you, I think not! But hey, I appreciate your response. Link to comment Share on other sites More sharing options...
Merion_Mom Posted November 2, 2017 #16 Share Posted November 2, 2017 Here's what it looks like on my Costco Travel Receipt:Included Extras $25.00 Costco Cash Card †You will receive a Costco Cash Card two to four weeks after you return from your cruise. It may be used toward merchandise or gas at any Costco warehouse throughout the United States and Canada, or toward online purchases at Costco.com or Costco.ca. The value of the Cash Card is determined by the base cruise fare for the stateroom category booked. Offer is nontransferable. Member Benefits and Added Values: • USD 225 Shipboard Credit for Cleagle UGH! So frustrating, and confusing! If your travel agent is giving you OBC, that will not appear on your Cruise Planner. Only OBC directly from RC or the RC Visa card will appear. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
cleagle Posted November 2, 2017 #17 Share Posted November 2, 2017 If your travel agent is giving you OBC, that will not appear on your Cruise Planner. Only OBC directly from RC or the RC Visa card will appear. Sent from my iPhone using Forums Yep, I get that. So when I saw this credit and called the RC customer service, and was told that is was RC promo I thought YEA! Needs to be clearly identified, that's all.:o Link to comment Share on other sites More sharing options...
sailor05 Posted November 2, 2017 #18 Share Posted November 2, 2017 I ALWAYS know exactly how much credit I am going to receive. But I would NEVER complain about getting more!!!:rolleyes: Link to comment Share on other sites More sharing options...
titansrobin Posted November 2, 2017 #19 Share Posted November 2, 2017 Used my onboard credit for excursion and beverage package. Showed on my cruise planner. On Adventure in February! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
cleagle Posted November 2, 2017 #20 Share Posted November 2, 2017 I ALWAYS know exactly how much credit I am going to receive. But I would NEVER complain about getting more!!!:rolleyes: Me either, that's why it was so frustrating! It wasn't more, it was what I had from Credit Card Points. No Lucky Me, in this scenario;p! Link to comment Share on other sites More sharing options...
datolim Posted November 2, 2017 #21 Share Posted November 2, 2017 I get the same message in my cruise planner. It also says I might get more when I go on board. Curious what else is there. Link to comment Share on other sites More sharing options...
Rare BillOh Posted November 2, 2017 #22 Share Posted November 2, 2017 Logged in to my cruise planner and pop up screen comes up saying that in can use my OBC for pre cruise purchases.....Well that's new Sent from my iPad using Forums My cruise booked in July 2017 for September of 2017 was the first time I saw that. I don't think I noticed it for my April 2017 cruise booked back in 2015. Link to comment Share on other sites More sharing options...
asctony Posted November 2, 2017 #23 Share Posted November 2, 2017 You can only use your RCI OBC, not TA OBC. Link to comment Share on other sites More sharing options...
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