lakeliving501 Posted March 19, 2018 #1 Share Posted March 19, 2018 This morning, I accessed my account from site on my iPad. When I went to cruise planner to check our additions (Wi-Fi and drinks), it locked me out. Called Celebrity and was told that their website is not compatible with Apple devices. How bizarre. I do have a Microsoft tablet but really find this incredible. Did I understand the rep correctly? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
dkjretired Posted March 19, 2018 #2 Share Posted March 19, 2018 This morning, I accessed my account from site on my iPad. When I went to cruise planner to check our additions (Wi-Fi and drinks), it locked me out. Called Celebrity and was told that their website is not compatible with Apple devices. How bizarre. I do have a Microsoft tablet but really find this incredible. Did I understand the rep correctly? Sent from my iPhone using Forums I have an IPad and dont have a problem, same with my Mac computer. Link to comment Share on other sites More sharing options...
yorky Posted March 19, 2018 #3 Share Posted March 19, 2018 This morning, I accessed my account from site on my iPad. When I went to cruise planner to check our additions (Wi-Fi and drinks), it locked me out. Called Celebrity and was told that their website is not compatible with Apple devices. How bizarre. I do have a Microsoft tablet but really find this incredible. Did I understand the rep correctly? Sent from my iPhone using Forums It’s fine with Apple devices Link to comment Share on other sites More sharing options...
jaimevoyager Posted March 19, 2018 #4 Share Posted March 19, 2018 This morning, I accessed my account from site on my iPad. When I went to cruise planner to check our additions (Wi-Fi and drinks), it locked me out. Called Celebrity and was told that their website is not compatible with Apple devices. How bizarre. I do have a Microsoft tablet but really find this incredible. Did I understand the rep correctly? Sent from my iPhone using Forums I called yesterday because I couldn't get into reservations for shore excursions. She told me the same thing. When I explained it was never a problem with my Ipad in the past, she told me that was "highly unusual" because their site does not work with Apple products.[emoji848][emoji848][emoji848] Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
long time lurker Posted March 19, 2018 #5 Share Posted March 19, 2018 And yet their partnership is with Apple on board, they sell Apple products onboard and have Apple computers for the computer lounge. :o Link to comment Share on other sites More sharing options...
cruzzzinma Posted March 19, 2018 #6 Share Posted March 19, 2018 A few days ago they made a software change and I cannot get into cruise planner for my reservation on my iPad. I can get into the reservation, but when I click “manage reservation” I get thrown back to the main page. It work on my MacBook. I assume it will mysteriously disappear soon just as it mysteriously appeared. Link to comment Share on other sites More sharing options...
lakeliving501 Posted March 19, 2018 Author #7 Share Posted March 19, 2018 A few days ago they made a software change and I cannot get into cruise planner for my reservation on my iPad. I can get into the reservation, but when I click “manage reservation” I get thrown back to the main page. It work on my MacBook. I assume it will mysteriously disappear soon just as it mysteriously appeared. That is exactly what happened to me! I have cruised Celebrity with iPhone and iPad with no issues. I’ve called again and been told again that their site is not compatible with Apple devices (I can see our booked cruises - just not cruise planner for them). Thank you everyone for the replies. I appreciate how helpful this forum always is! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Tiggertastic Posted March 19, 2018 #8 Share Posted March 19, 2018 Same here, I now get thrown back to the first page and I bought this iPad onboard reflection at Christmas - ironic really Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
SharonK Posted March 20, 2018 #9 Share Posted March 20, 2018 I have also been trying to get on the Cruise Planner on my iPad and each time was unsuccessful. So I tried it on DHs HP and had no problem. [emoji51] Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
sginva Posted March 20, 2018 #10 Share Posted March 20, 2018 I have also been trying to get on the Cruise Planner on my iPad and each time was unsuccessful. So I tried it on DHs HP and had no problem. [emoji51] Sent from my iPad using Forums I am unable to mange my reervation with my iPad. It throws me right back to the front page of the website. Trying to purchase shore excursions and can not access anything. It also locked me out with an error message. Link to comment Share on other sites More sharing options...
CruiseLifeIsTheBest Posted March 20, 2018 #11 Share Posted March 20, 2018 Same problem here all of a sudden on my iPad but if I select Menu (top left), Cruise Planner and then Find Your Reservation ( don't log in using your User Name or you will have the same problem) it works. Kinda a pain with multiple booking but.....it worked. And it is ironic they have a problem with Apple products Link to comment Share on other sites More sharing options...
Jeremiah1212 Posted March 21, 2018 #12 Share Posted March 21, 2018 If that portion of the website runs with Flash or Java, it is correct that it would not run on iOS (iPad or iPhone). It’s not necessarily a website problem. iOS does not support it. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
ricklepickle Posted March 21, 2018 #13 Share Posted March 21, 2018 I'm so glad someone asked this - I thought there was something wrong with my iPad! Ironic since they have those Apple specialists on board (at least according to the website that I can only access on my computer (a MacBook), I haven't sailed yet. :) Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted March 21, 2018 #14 Share Posted March 21, 2018 If that portion of the website runs with Flash or Java, it is correct that it would not run on iOS (iPad or iPhone). It’s not necessarily a website problem. iOS does not support it. This makes sense. Apple is quick to abandon ['deprecate' is their term] dying technologies, while Celebrity's IT is still powered by coal gas [and the UK office probably by peat :eek:] Link to comment Share on other sites More sharing options...
Peteymil Posted March 21, 2018 #15 Share Posted March 21, 2018 A few days ago they made a software change and I cannot get into cruise planner for my reservation on my iPad. I can get into the reservation, but when I click “manage reservation” I get thrown back to the main page. It work on my MacBook. I assume it will mysteriously disappear soon just as it mysteriously appeared. Same for me! Link to comment Share on other sites More sharing options...
hbrote Posted March 21, 2018 #16 Share Posted March 21, 2018 Give clearing your stored "Cookies" and "History". This may help Link to comment Share on other sites More sharing options...
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