Reservation Disappeared

[stlouistravelers]

Got an email that all my cruise planner items reserved were cancelled due to my reservation being cancelled.  Called RCL and all they could say was "I dont know", call your travel agent or something.  Anyone else have this issue?

[Clarea]

Call your TA ASAP.  Yes, it's been reported before.

[dwayneb236]

Had mine disappear once about a month before my cruise. Was pretty scary. Turned out to be a glitch but man it's not a pleasant time. 

[reallyitsmema]

10 minutes ago, stlouistravelers said:

Got an email that all my cruise planner items reserved were cancelled due to my reservation being cancelled.  Called RCL and all they could say was "I dont know", call your travel agent or something.  Anyone else have this issue?

 

Did you miss your final payment date?

[sandy toes]

If you were working with a cruise planner directly and not a private TA, then you only have them to discuss this with. If you booked with a TA, call them right away and together figure out what happened. It could have been an error or a missed payment or maybe you did not finish some online forms needed and payment was never even taken from your CC. So many things could have occurred. It is best to work directly with the person that helped you make the booking. 

I was once added to a block of group cabins, unknown to me,  and when they TA company didn't meet their goals my cruise was canceled. That was the last time I worked with that company. I have a fabulous TA now. 

[gerif]

If you, in fact, booked through a TA, the cruise line will not speak with you. Contact your TA immediately. Any number of things might have gone wrong but you need to contact your TA to sort it out. Please come back and let us know the outcome. 

[reallyitsmema]

The OP sailing date is March 3, 2019,  final payment should have just passed at 90 days out.  Sounds like it could be a final payment issue.

[molly361]

28 minutes ago, reallyitsmema said:

The OP sailing date is March 3, 2019,  final payment should have just passed at 90 days out.  Sounds like it could be a final payment issue.

Sounds like that to me as well  

[tlm48]

Mine was also deleted. Called ncl they didn’t know why but I was able to book dinner reservations again but not on the day or times I originally had reserved 

[stlouistravelers]

My TA fixed it all.

[reallyitsmema]

4 minutes ago, stlouistravelers said:

My TA fixed it all.

 

Why was the reservation cancelled?

[ONECRUISER]

Royal has been known to cancel with no calls/emails if Final hasn't been paid on time.