When a reservation is not a reservation

[allelect]

Several weeks ago I booked online shows we wanted to see aboard our Symphony cruise of 2/23/19. A few days ago I checked our cruise planner to find no reservations for the shows at all. So, I booked them again online and they were confirmed again. Yesterday, I checked our cruise planner again only to find that 2 of the shows were wiped out with a notation "unable to book online"--only on board. I don't know what's going on, but it is frustrating. Anybody else have this problem?

[fredflint]

That is why it is best to do screen shots or pdf printouts of all reservations be it paying for something or making a reservation.

Knowing how great RCCL IT infrastructure is I would assume they had issues with their database and just rolled it back.  The issue could also be be with your browser privacy settings, cookies etc..

[MKESail]

4 minutes ago, fredflint said:

That is why it is best to do screen shots or pdf printouts of all reservations be it paying for something or making a reservation.

Even so I can see RCCL not honoring those, saying "Sorry, the shows got cancelled/were all fully booked/etc., you're out of luck, blabla". 

I don't mean to be negative, but stuff happened to me in the past where I had booked shows online prior to boarding and everything looked fine in the cruise planner all the way till the boarding - but then when we boarded and got to our room we found a letter saying sorry, you didn't get the show, I think for at least two of the shows - The Gift on Anthem and can't remember which other one, may be We Will Rock You - but that one we were able to reschedule on board. Just my experience.

[Biker19]

Just now, MKESail said:

I don't mean to be negative, but stuff happened to me in the past where I had booked shows online prior to boarding and everything looked fine in the cruise planner all the way till the boarding - but then when we boarded and got to our room we found a letter saying sorry, you didn't get the show,

Reservations typically only exist on the shore side servers till about 1-2 days before the cruise when all that data gets transferred to the ship - during that transfer, stuff can get "lost".

[loman]

As the other poster said , after you book your shows take a copy of them.

Then when they disappear , call them and after you get the first line of defence insisting that you make the mistake

Ask to be connected to the next level , taking names as you go. I always repeat their name in the conversation.

I was hung up on , so I called back . They claim the line was bad , and it was noted , since I had a name .

After I sent them the copy I got all my reservations magically reappear .

This took a few day's. 

I have had this happen on Anthem and Allure .

Just remember to take names and be firm .

Good luck.

 

 

 

 

 

 

[nelblu]

1 hour ago, allelect said:

Several weeks ago I booked online shows we wanted to see aboard our Symphony cruise of 2/23/19. A few days ago I checked our cruise planner to find no reservations for the shows at all. So, I booked them again online and they were confirmed again. Yesterday, I checked our cruise planner again only to find that 2 of the shows were wiped out with a notation "unable to book online"--only on board. I don't know what's going on, but it is frustrating. Anybody else have this problem?

 

Did you get an e-mail confirm of any bookings made to the cruise planner.  I usually take the e-mail confirm with me as proof.

[allelect]

Thanks to all of you for your great advice. Yes, I did originally get email confirms, but didn't keep them. We've been cruising with Royal for 15 years. It's never been a problem before.  I've learned my lesson. Alternatively, we could pay $40 per day for The Key and waltz into whatever shows we want whenever we want! LOL!!!😉

[cruiseguy1016]

1 hour ago, allelect said:

Thanks to all of you for your great advice. Yes, I did originally get email confirms, but didn't keep them. We've been cruising with Royal for 15 years. It's never been a problem before.  I've learned my lesson. Alternatively, we could pay $40 per day for The Key and waltz into whatever shows we want whenever we want! LOL!!!😉

 

This is exactly what RCI wants you to do. It proves that their money grab systems are working.

[Snit13]

10 hours ago, nelblu said:

 

Did you get an e-mail confirm of any bookings made to the cruise planner.  I usually take the e-mail confirm with me as proof.

Can not tell you how many times my printed copy restored my reservations and resolved issues while on cruises.  I never leave home without my printed copies of everything I think I might need proof of.  Was able to get all reservations restored for dining after they vanished from planner but only because I had written proof.

[GTO-Girl]

2 hours ago, Snit13 said:

Can not tell you how many times my printed copy restored my reservations and resolved issues while on cruises.  I never leave home without my printed copies of everything I think I might need proof of.  Was able to get all reservations restored for dining after they vanished from planner but only because I had written proof.

 

This is exactly what I do!!  

 

I know printing paper copies is “old school”, but it has saved me more than once!!

[SRF]

Why would you delete any confirmation emails?

 

I leave them in my inbox until the trip is over.  If I need them, I can print them.