Vectorboy Posted February 21, 2020 #1 Share Posted February 21, 2020 Hi all. Submitted my umpteenth Shareholder Benefit request on Monday and apart from the automated response, have not received a reply. Normally I get one by the next day at the latest. Anyone know how long I should wait before re submitting? (Cruise is April 25) Link to comment Share on other sites More sharing options...
Phxazzcruisers Posted February 21, 2020 #2 Share Posted February 21, 2020 I am not sure, but they seem to be taking longer to respond. I have submitted an additional request aboit a week ago and have not heard back yet either. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted February 22, 2020 #3 Share Posted February 22, 2020 I applied for a couple two weeks ago and took 9 days from submission. Link to comment Share on other sites More sharing options...
TeaBag Posted February 22, 2020 #4 Share Posted February 22, 2020 No reply here either. it's annoying. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted February 22, 2020 #5 Share Posted February 22, 2020 15 minutes ago, TeaBag said: No reply here either. it's annoying. How long have you been waiting. I applied using the online submission method thinking it might be quicker.... BUT..... Link to comment Share on other sites More sharing options...
Rare NMTraveller Posted February 22, 2020 #6 Share Posted February 22, 2020 8 minutes ago, Jim_Iain said: How long have you been waiting. I applied using the online submission method thinking it might be quicker.... BUT..... I am at two weeks. I resubmitted on Monday. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted February 22, 2020 #7 Share Posted February 22, 2020 Wow... I'll let you know how mine goes. I just applied for one about an hour ago using the web submission method. I have a second one to submit for the same cruise but thought I would wait a couple days. We are taking my sister and daughter alone and booked one room with Iain and my Sister and one for me and my daughter so they could get some of our CC perks. I'll apply for Iain's stockholders credit in a couple days. Shouldn't matter on the credit as we each have shares. Link to comment Share on other sites More sharing options...
wrk2cruise Posted February 22, 2020 #8 Share Posted February 22, 2020 37 minutes ago, Jim_Iain said: Wow... I'll let you know how mine goes. I just applied for one about an hour ago using the web submission method. I have a second one to submit for the same cruise but thought I would wait a couple days. We are taking my sister and daughter alone and booked one room with Iain and my Sister and one for me and my daughter so they could get some of our CC perks. I'll apply for Iain's stockholders credit in a couple days. Shouldn't matter on the credit as we each have shares. Jim, Using the web submission method did you get an email confirming they received the request. I did one on Monday and have heard nothing. I would have thought they would send a "we have received the request" automated email. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted February 22, 2020 #9 Share Posted February 22, 2020 I did not receive any type of acknowledgement except when I submitted it popped a message saying it was successfully uploaded. I also received nothing from the one I just submitted. Link to comment Share on other sites More sharing options...
hrhdhd Posted February 22, 2020 #10 Share Posted February 22, 2020 I submitted a request electronically on Feb. 6, got the auto-reply same day, and got the reply telling me that my credit was granted on Feb. 10. Link to comment Share on other sites More sharing options...
Vectorboy Posted February 22, 2020 Author #11 Share Posted February 22, 2020 Didn't know there was an online form. Can someone reply with the link please? Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted February 22, 2020 #12 Share Posted February 22, 2020 1 minute ago, hrhdhd said: I submitted a request electronically on Feb. 6, got the auto-reply same day, and got the reply telling me that my credit was granted on Feb. 10. Curious when you say submitted electronically was it using the web portal or filling out the pdf and sending via e-mail? I'll see if the one I just submitted via the portal sends me a confirmation in the next 24 hours. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted February 22, 2020 #13 Share Posted February 22, 2020 Just now, Vectorboy said: Didn't know there was an online form. Can someone reply with the link please? https://rclshareholderbenefit.questionpro.com/ It is kinda hidden - no surprise with RCCL IT Link to comment Share on other sites More sharing options...
Vectorboy Posted February 22, 2020 Author #14 Share Posted February 22, 2020 Thanks. Oooh, and look, there's a phone number!! Link to comment Share on other sites More sharing options...
Phxazzcruisers Posted February 22, 2020 #15 Share Posted February 22, 2020 never get an email acknowledgement ntil we receive the notice that the credit was applied Link to comment Share on other sites More sharing options...
hrhdhd Posted February 22, 2020 #16 Share Posted February 22, 2020 39 minutes ago, Jim_Iain said: Curious when you say submitted electronically was it using the web portal or filling out the pdf and sending via e-mail? I'll see if the one I just submitted via the portal sends me a confirmation in the next 24 hours. I filled out the form (with a pen--I didn't know there was a fillable PDF), scanned it and relevant pages of my broker statement, and e-mailed everything as an attachment. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted February 24, 2020 #17 Share Posted February 24, 2020 Really crazy. I filed one application (we have two rooms booked one with Iain and the other with me - bringing my sister and our daughter). I applied using the on-line portal on Friday and received no acknowledgement and no response yet. Yesterday I applied for Iain's at 5:00PM (PST) my e-mail and received an acknowledgement back immediately. 55 minutes later I got a Cruise Booking pdf with his $100 credit applied. I've never received that fast of a reply. As for mine.... I still have not heard anything so I guess I'll just wait. 1 Link to comment Share on other sites More sharing options...
BBsails Posted February 24, 2020 #18 Share Posted February 24, 2020 (edited) Submitted a request on line about 10 days ago, received no confirmation from RCCL that the request was received, then noticed that I received the credit about five days after submission when I happened to check my booking confirmation. Betsy Edited February 24, 2020 by BBsails Added info Link to comment Share on other sites More sharing options...
wrk2cruise Posted February 24, 2020 #19 Share Posted February 24, 2020 I submitted using the online portal. Received no acknowledgement of receipt. About 5 days later received a guest invoice with the additional OBC applied, no email saying it was applied. Strange as Celebrity shouldn't be sending me invoices directly since the reservation is owned by a TA. They must have someone new processing these. Link to comment Share on other sites More sharing options...
Phxazzcruisers Posted February 24, 2020 #20 Share Posted February 24, 2020 yes, interesting. I have not received any sort of confirmation from them, but I looked at my voyage planner for two Azamara Cruises later this year and it looks like the credit is there..... Link to comment Share on other sites More sharing options...
PENNST66 Posted February 24, 2020 #21 Share Posted February 24, 2020 I also submitted using the online portal. Received no acknowledgement of receipt. About 9 days later received a guest invoice with the additional OBC applied, no email saying it was applied for both our BTB cruises.. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted February 24, 2020 #22 Share Posted February 24, 2020 13 hours ago, BBsails said: Submitted a request on line about 10 days ago, received no confirmation from RCCL that the request was received, then noticed that I received the credit about five days after submission when I happened to check my booking confirmation. Betsy The credits for our March 15 cruise were submitted and it took me 10 days to get a rejection. "Your cruise Fare does not qualify", whatever that means. Link to comment Share on other sites More sharing options...
PENNST66 Posted February 24, 2020 #23 Share Posted February 24, 2020 Is this the first time, I ever got the shareholders credit. All other request I got the rejection "Your cruise Fare does not qualify". I was told that you received another promotion from Celebrity and so you could not have both! Link to comment Share on other sites More sharing options...
Vectorboy Posted February 24, 2020 Author #24 Share Posted February 24, 2020 I was under the impression that they had relaxed their rules as far as combining. I guess not. I was refused once years ago because I had an "opaque fare". I had to look it up. Stock is down 8% today! Link to comment Share on other sites More sharing options...
Vectorboy Posted February 25, 2020 Author #25 Share Posted February 25, 2020 Update: Just received confirmation from them that it will be applied. Link to comment Share on other sites More sharing options...
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