Luckysll Posted February 23, 2020 #1 Share Posted February 23, 2020 I downloaded the Carnival Hub app on my iPad, but this is what I get. I’ve tried two or three times and it’s always the same. Just this on the screen and I can’t get anything to work. Is anyone else having this problem? Thanks for any help. Link to comment Share on other sites More sharing options...
Joe817 Posted February 23, 2020 #2 Share Posted February 23, 2020 Have you tried this: "This app is available only on the App Store for iPhone and iPad." https://apps.apple.com/us/app/carnival-hub/id925117977 Hope that helps Link to comment Share on other sites More sharing options...
Luckysll Posted February 23, 2020 Author #3 Share Posted February 23, 2020 (edited) 7 minutes ago, Joe817 said: Have you tried this: "This app is available only on the App Store for iPhone and iPad." https://apps.apple.com/us/app/carnival-hub/id925117977 Hope that helps Thanks. That’s the one I’ve been trying. It downloads fine, I just get the screen and nothing works. I have a long time until my cruise. I’ll wait and try closer to the date. Edited February 23, 2020 by Luckysll Link to comment Share on other sites More sharing options...
Joe817 Posted February 23, 2020 #4 Share Posted February 23, 2020 7 minutes ago, Luckysll said: Thanks. That’s the one I’ve been trying. It downloads fine, I just get the screen and nothing works. I have a long time until my cruise. I’ll wait and try closer to the date. Maybe one of our techno-wizards will come along here shortly, and offer you better insight. Have a great cruise! Link to comment Share on other sites More sharing options...
Rare mexicobob Posted February 23, 2020 #5 Share Posted February 23, 2020 Not sure what your problem is, and you obviously have a problem. Has always worked great for me. Link to comment Share on other sites More sharing options...
Organized Chaos Posted February 23, 2020 #6 Share Posted February 23, 2020 Do you know what version of iOS your iPad is running? One thought is that you have an old version that isn't compatible with the Hub app. The app developer released an update yesterday. It's also possible that there's a bug that's causing what you see. It's not uncommon from updates that are designed to fix bugs to have bugs of their own. Hopefully that's not it because it'd take another update to fix that bug and the developer of the Hub app doesn't release updates very often. Do you happen to have an iPhone? If you do, test it out on that. You can try uninstalling it, rebooting your iPad, then installing it again. If that doesn't help, you don't have much choice but to delete it from you iPad, give it some time, and try again later. You're not missing much now because until you get on the ship, about all it's good for is a countdown clock. Link to comment Share on other sites More sharing options...
Binky1968 Posted February 23, 2020 #7 Share Posted February 23, 2020 I have the same problem. Link to comment Share on other sites More sharing options...
Cruise-Crazy Posted February 23, 2020 #8 Share Posted February 23, 2020 Silly question, are you on a ship? The app won’t do much of anything if you are not on the ships WiFi. Link to comment Share on other sites More sharing options...
Organized Chaos Posted February 23, 2020 #9 Share Posted February 23, 2020 Just now, Cruise-Crazy said: Silly question, are you on a ship? The app won’t do much of anything if you are not on the ships WiFi. She's not onboard. She said she still has a long time until her cruise. On or off the ship, it shouldn't look like that. Link to comment Share on other sites More sharing options...
Luckysll Posted February 23, 2020 Author #10 Share Posted February 23, 2020 Thanks for the replies. I checked my iPad and it is updated to what the App requires. I'll see if it downloads on my phone, but I don't usually use my phone while on a cruise. Prefer my iPad. Hopefully, it will eventually work. If not, guess I'll have to stick with the paper Fun Times. Link to comment Share on other sites More sharing options...
Organized Chaos Posted February 23, 2020 #11 Share Posted February 23, 2020 Let us know how it goes. It's working fine on my iPhone (as the countdown clock). If I had to put money on it, I'd say their recent update contains a major bug for iPad users affecting how it appears on the bigger screen. Most apps have a link on their App Store listing to report a problem to the developer, but I didn't see one for this. There's an "App Support" link, but all that does is take you to the app page on Carnival's website, and I didn't see a way to report a problem there either. You could submit an app review in the App Store and describe the problem. Sometimes developers read those. Link to comment Share on other sites More sharing options...
boomhower Posted February 23, 2020 #12 Share Posted February 23, 2020 The app is one of my biggest gripes. Constantly crashes, messages are delivered and easy functionally isn’t added. In a time and culture where apps are a priority its amazing they are ignoring it. Seems they are letting it go to the scrap yard as they implement the smart bands but an app will still be needed. Link to comment Share on other sites More sharing options...
Cruise-Crazy Posted February 23, 2020 #13 Share Posted February 23, 2020 The app is fine on my phone, just tried it on my iPad and got the same thing Link to comment Share on other sites More sharing options...
Cruise-Crazy Posted February 23, 2020 #14 Share Posted February 23, 2020 3 hours ago, boomhower said: The app is one of my biggest gripes. Constantly crashes, messages are delivered and easy functionally isn’t added. In a time and culture where apps are a priority its amazing they are ignoring it. Seems they are letting it go to the scrap yard as they implement the smart bands but an app will still be needed. The app does have problems. A week after my last cruise I got notifications that the show was about to start and a few more I had marked as favorite. LOL Link to comment Share on other sites More sharing options...
pacruise804 Posted February 25, 2020 #15 Share Posted February 25, 2020 This might sound dumb, but did you try restarting your device? I'm amazed how many times an app will act "wonky" but if I do a restart things magically work. 1 Link to comment Share on other sites More sharing options...
Cruise-Crazy Posted February 26, 2020 #16 Share Posted February 26, 2020 I got more notifications today reminding me show time was coming up LOL My last cruise was Jan 4th. Link to comment Share on other sites More sharing options...
Cruise-Crazy Posted February 26, 2020 #17 Share Posted February 26, 2020 5 hours ago, pacruise804 said: This might sound dumb, but did you try restarting your device? I'm amazed how many times an app will act "wonky" but if I do a restart things magically work. Did not change how the app looks on the iPad. 1 Link to comment Share on other sites More sharing options...
Organized Chaos Posted February 26, 2020 #18 Share Posted February 26, 2020 Since they don't offer a method to contact any type of app support, I recommend writing an app review, giving it 1 star, and describing the problem...making note that it's happening on iPads. Hopefully the developer looks at reviews. Link to comment Share on other sites More sharing options...
Aplmac Posted February 26, 2020 #19 Share Posted February 26, 2020 UN-install the App. Make sure your Operating System is up to date. If not, update the OS. Turn the machine OFF. I mean OFF, not sleep. Restart the machine. Re-install the App. If you still get that problem, visit your nearest iShop. 1 Link to comment Share on other sites More sharing options...
Aplmac Posted February 26, 2020 #20 Share Posted February 26, 2020 16 hours ago, pacruise804 said: This might sound dumb, but did you try restarting your device? I'm amazed how many times an app will act "wonky" but if I do a restart, things magically work. It constantly amazes me how many people haven't restarted their devices/phone/iPad/computer in weeks or even months! They think it's a magic device that'll just work forever and ever, Amen.Re-Starts are a complete REBIRTH. Try it some time! 1 Link to comment Share on other sites More sharing options...
GameHog Posted February 26, 2020 #21 Share Posted February 26, 2020 Clear your cookies. I’ve had this problem. Double click. It should bring up all the apps and sights you have been to. Delete them and the hub page will load correctly. My Aggie grandson showed me this. 1 Link to comment Share on other sites More sharing options...
Rare EllieinNJ Posted February 26, 2020 #22 Share Posted February 26, 2020 My first cruise on Carnival will be in Sept. so am just researching everything "Carnival". Is this app only for iphones or can you get it on any android phone? Link to comment Share on other sites More sharing options...
Rare PrincessArlena'sDad Posted February 26, 2020 #23 Share Posted February 26, 2020 11 hours ago, Cruise-Crazy said: I got more notifications today reminding me show time was coming up LOL My last cruise was Jan 4th. I wonder if this is done intentionally to entice you to book your next cruise Link to comment Share on other sites More sharing options...
Rare PrincessArlena'sDad Posted February 26, 2020 #24 Share Posted February 26, 2020 26 minutes ago, EllieinNJ said: My first cruise on Carnival will be in Sept. so am just researching everything "Carnival". Is this app only for iphones or can you get it on any android phone? Android also. Available in Google play 1 Link to comment Share on other sites More sharing options...
Rare Roz Posted February 26, 2020 #25 Share Posted February 26, 2020 I had some difficulty logging on once I was on the ship, and wasn't sure I'd even be able to use it. Didn't understand how it worked without buying an internet pkg. Didn't try it out before I boarded. After several unsuccessful attempts, I thought maybe it was because I had an interior cabin. I took it to a public area and experienced the same thing. It kept asking me for my boarding date, but wouldn't allow me to go back, only put in the current date which didn't match my booking #. I shut the phone off in disgust. Someone nearby asked me what the problem was and I told her. She told me it should be asking for my name and cabin #. I turned the phone back on and voila, it responded and I was good to go. I enjoyed having it and being able to check my onboard account, menus, and hours of different venues. 1 Link to comment Share on other sites More sharing options...
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