jillba Posted March 12, 2020 #1 Share Posted March 12, 2020 I booked through ***** and when I called it just says they are experiencing extremely high call volume & then it hangs up. They have an online form to fill out to call you back and its been 4 days with no call. Do I have any other options to cancel??? Link to comment Share on other sites More sharing options...
molly361 Posted March 12, 2020 #2 Share Posted March 12, 2020 Nope 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted March 12, 2020 #3 Share Posted March 12, 2020 Try calling. I know that Carnival is allowing customers who booked through a TA to cancel directly if their booking is within 7 days of sailing. Link to comment Share on other sites More sharing options...
jillba Posted March 12, 2020 Author #4 Share Posted March 12, 2020 19 minutes ago, Ourusualbeach said: Try calling. I know that Carnival is allowing customers who booked through a TA to cancel directly if their booking is within 7 days of sailing. Thank you! I'll try Link to comment Share on other sites More sharing options...
ddcruise1018 Posted March 12, 2020 #5 Share Posted March 12, 2020 Let us know if that works with Royal. I am in somewhat the same boat. Link to comment Share on other sites More sharing options...
grneyes Posted March 12, 2020 #6 Share Posted March 12, 2020 I got a lot of grief when I said I don't use a TA because I like to have control of my cruise. I know this is an unusual time.. But I was able to call RC and cancel my cruise. Best of luck! Hopefully RC can help you. And I would switch to another TA 2 Link to comment Share on other sites More sharing options...
O-Town Cruisers Posted March 12, 2020 #7 Share Posted March 12, 2020 Don't be afraid to use email to reach them. I had booked through an online travel agency and they had their phone system go down completely. I just looked up where my confirmation came from, emailed that person, and had a response back within minutes. It was actually a lot easier than trying to do it over the phone. Link to comment Share on other sites More sharing options...
Ptroxx Posted March 12, 2020 #8 Share Posted March 12, 2020 I’ve been calling an airlines for 2 days now. And it’s been busy each time I try close to 100 attempts. I just got off the phone with my credit card company and disputed the charges for my flight. That’s all I had left to use. Link to comment Share on other sites More sharing options...
sellwingri Posted March 12, 2020 #9 Share Posted March 12, 2020 I’m rethinking the use of TAs in the future. I do all the legwork (get price, pick stateroom, etc) but occasionally use a TA for the OBC. The process of a cancel/rebook at this time is too chaotic and too time consuming for a TA right now since they may have a hundred to process. Going forward, I’ll do it myself like I do on many of my trips. 2 Link to comment Share on other sites More sharing options...
mafig Posted March 12, 2020 #10 Share Posted March 12, 2020 jillba, Any luck? Link to comment Share on other sites More sharing options...
godawgs227 Posted March 12, 2020 #11 Share Posted March 12, 2020 3 hours ago, O-Town Cruisers said: Don't be afraid to use email to reach them. I had booked through an online travel agency and they had their phone system go down completely. I just looked up where my confirmation came from, emailed that person, and had a response back within minutes. It was actually a lot easier than trying to do it over the phone. Same here yesterday Link to comment Share on other sites More sharing options...
B-52 Posted March 13, 2020 #12 Share Posted March 13, 2020 I have a friend who has a trip to Ireland planned this month. Her TA was laid off, and the agency is on life support because of all the travel restrictions. Link to comment Share on other sites More sharing options...
mayleeman Posted March 13, 2020 #13 Share Posted March 13, 2020 But, but, but, .... the OBC! 1 Link to comment Share on other sites More sharing options...
cruisegus Posted March 13, 2020 #14 Share Posted March 13, 2020 21 hours ago, Ptroxx said: I’ve been calling an airlines for 2 days now. And it’s been busy each time I try close to 100 attempts. I just got off the phone with my credit card company and disputed the charges for my flight. That’s all I had left to use. Yesterday had problems with canned statement of high call volume and then they hung up on me. I found an number from when i had status on the airline a few years ago, called it, connected with wait time of 2+ hours or option to leave a call back number and hold your place in line. Yes i did that, 7 hours later I was awakened with the call back, and after another 20 minute hold i was able to cancel my flight, gentleman I spoke to was very polite and understanding. Cruise was much easier, just emailed my TA direct and a little over an hour later she responded that i was cancelled. Link to comment Share on other sites More sharing options...
SewMuch Posted March 13, 2020 #15 Share Posted March 13, 2020 22 hours ago, Ptroxx said: I’ve been calling an airlines for 2 days now. And it’s been busy each time I try close to 100 attempts. I just got off the phone with my credit card company and disputed the charges for my flight. That’s all I had left to use. We cancelled our flights -American Airlines- online. It was easy Link to comment Share on other sites More sharing options...
rtazz17 Posted March 13, 2020 #16 Share Posted March 13, 2020 33 minutes ago, SewMuch said: We cancelled our flights -American Airlines- online. It was easy Remember some people are not on line savvy. Phone is only way for them. Many “older” senior people will not use on line routes. Link to comment Share on other sites More sharing options...
AshleyDillo Posted March 13, 2020 #17 Share Posted March 13, 2020 36 minutes ago, rtazz17 said: Remember some people are not on line savvy. Phone is only way for them. Many “older” senior people will not use on line routes. My airline doesn't have the ability to take advantage of the temporary cancellation policy online. You HAVE to call. And the phone lines aren't working, so not holding out much hope that I will get any credit issued for the flight this morning that I didn't take. Been trying for days to get through to cancel. Link to comment Share on other sites More sharing options...
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