wesport Posted May 7, 2020 #26 Share Posted May 7, 2020 37 minutes ago, JPH814 said: on a side note, I just received word from Allianz that my trip insurance premium was fully refunded. If you had insurance, check to see if you are eligible for a refund. Thank you Link to comment Share on other sites More sharing options...
Cru Doll Posted May 7, 2020 #27 Share Posted May 7, 2020 Thanks for organizing this information,JPH814. Our timeline can be found on post #10. Link to comment Share on other sites More sharing options...
Mauzac Posted May 7, 2020 #28 Share Posted May 7, 2020 (edited) Great idea. Can we be added please. We had 2 B2Bs. Cruise Date 5 April Refund requested 14 March 2nd Cruise Date 20th April Refund requested 30 March Nothing received except excursion refund fairly promptly. Edited May 7, 2020 by Mauzac Link to comment Share on other sites More sharing options...
Paulchili Posted May 7, 2020 #29 Share Posted May 7, 2020 1 hour ago, JPH814 said: on a side note, I just received word from Allianz that my trip insurance premium was fully refunded. If you had insurance, check to see if you are eligible for a refund. You must be confident that you'll get your refund from SB. I have to make that decision on an Oceania cruise. Link to comment Share on other sites More sharing options...
wesport Posted May 7, 2020 #30 Share Posted May 7, 2020 17 minutes ago, Mauzac said: Great idea. Can we be added please. We had 2 B2Bs. Cruise Date 5 April Refund requested 14 March 2nd Cruise Date 20th April Refund requested 30 March Nothing received except excursion refund fairly promptly. I cancelled our two excursions on April 3. I got the cancellation email of 60 days for a refund. $380. Link to comment Share on other sites More sharing options...
scottie920 Posted May 7, 2020 #31 Share Posted May 7, 2020 JPH814 my cruise date was 5th April not 15th. i tried to edit your original spreadsheet but didn’t work. Sorry. Keep up the good work. Link to comment Share on other sites More sharing options...
Mauzac Posted May 7, 2020 #32 Share Posted May 7, 2020 1 hour ago, wesport said: I cancelled our two excursions on April 3. I got the cancellation email of 60 days for a refund. $380. Sorry, I'm not sure what you mean? Was the $380 for excursions? I got my refund for excursions 16th March. Link to comment Share on other sites More sharing options...
wesport Posted May 7, 2020 #33 Share Posted May 7, 2020 9 minutes ago, Mauzac said: Sorry, I'm not sure what you mean? Was the $380 for excursions? I got my refund for excursions 16th March. I am waiting 60 days just to get $380 back for two excursions Link to comment Share on other sites More sharing options...
Mauzac Posted May 7, 2020 #34 Share Posted May 7, 2020 That's a long wait. Link to comment Share on other sites More sharing options...
wesport Posted May 7, 2020 #35 Share Posted May 7, 2020 57 minutes ago, Mauzac said: That's a long wait. I thought maybe it would be sooner than the 13K they owe me for the actual cruise. Link to comment Share on other sites More sharing options...
MHF Posted May 7, 2020 #36 Share Posted May 7, 2020 4 hours ago, JPH814 said: I was trying to keep it simple. I am not sure if the refund of taxes or airfare or excursions follow a different process than the refunding of cruise fares. But - for those interested - I will include tracking them, but separately. As of Date: 5/7/2020 Cruise fare refunds Cruise Date Refund Request Date Refund Received Date Days since Request Days To Receive Refund Bobal 5/6/2020 3/11/2020 57 TV24 3/28/2020 3/15/2020 53 Scottie920 4/15/2020 3/16/2020 52 Jodiandfrank 7/18/2020 3/16/2020 52 Foyt 7/25/2020 3/23/2020 45 Marazul 4/22/2020 4/2/2020 35 Westport 7/18/2020 4/3/2020 34 DuffyMcDuffy 5/31/2020 4/14/2020 23 Zelker 5/23/2020 4/15/2020 22 Wyattsaubt 6/6/2020 4/15/2020 22 jph814 5/23/2020 4/17/2020 20 Other refunds Paulchili (Taxes) 3/8/2020 2/27/2020 70 JPH814(Excursions) 5/23/2020 4/17/2020 20 Bobal, were you on the Encore out of Dubai? That's the refund I"m waiting for. MHF. aka Missy in Maryland (2nd post in this stream) Link to comment Share on other sites More sharing options...
Bobal Posted May 7, 2020 #37 Share Posted May 7, 2020 5 minutes ago, MHF said: Bobal, were you on the Encore out of Dubai? That's the refund I"m waiting for. MHF. aka Missy in Maryland (2nd post in this stream) Yes. That's the one. Still waiting Link to comment Share on other sites More sharing options...
whystayhome Posted May 8, 2020 #38 Share Posted May 8, 2020 “Thrown” off Encore March 16 in Adelaide. Promised Cash refund plus 50% FCC for 6 missed days in penthouse or 175% FCC alone option. Requested cash offer around March 25. Yesterday, my travel agent was finally able to get through to someone who provided information about amount of refund due. That information was not available a week ago. Representative did not know when money would be returned to my credit card (not there yet). May 6: Seabourn cancelled our 7/31 Alaska on Sojourn - requested cash refund not FCC. Advised it would take 60-90 Days to receive refund. May 6 - cancelled about $3000 worth of pre-booked Alaska excursions. Advised it would take 60-90 Days to receive refund. May 6: Seabourn cancelled our 10/24 Greece and Turkey on Ovation - requested cash refund not FCC. Advised it would take 60-90 Days to receive refund. Thank you so much for keeping track of our tails of woe. Linda Link to comment Share on other sites More sharing options...
labates629 Posted May 8, 2020 #39 Share Posted May 8, 2020 1 hour ago, whystayhome said: “Thrown” off Encore March 16 in Adelaide. Promised Cash refund plus 50% FCC for 6 missed days in penthouse or 175% FCC alone option. Requested cash offer around March 25. Yesterday, my travel agent was finally able to get through to someone who provided information about amount of refund due. That information was not available a week ago. Representative did not know when money would be returned to my credit card (not there yet). May 6: Seabourn cancelled our 7/31 Alaska on Sojourn - requested cash refund not FCC. Advised it would take 60-90 Days to receive refund. May 6 - cancelled about $3000 worth of pre-booked Alaska excursions. Advised it would take 60-90 Days to receive refund. May 6: Seabourn cancelled our 10/24 Greece and Turkey on Ovation - requested cash refund not FCC. Advised it would take 60-90 Days to receive refund. Thank you so much for keeping track of our tails of woe. Linda I also requested cash refund for 8/14-28 Alaska cruise - but I did not realize I was supposed to cancel pre-paid shore excursions separately (also approx $3000). I was under the impression the Flightease costs and excursions would be included in the refund. How do I cancel the shore excursions separately? I can't see how to do that online. Thanks! Link to comment Share on other sites More sharing options...
Mauzac Posted May 8, 2020 #40 Share Posted May 8, 2020 I didn't cancel them seperately. When the cruise was cancelled, so were the excursions automatically. Then they refunded them. (Just the excursions!) Link to comment Share on other sites More sharing options...
whystayhome Posted May 8, 2020 #41 Share Posted May 8, 2020 I cancelled the excursions just before I got formal notification from Seabourn that the cruise was cancelled. Waiting to see what happens... linda Link to comment Share on other sites More sharing options...
JPH814 Posted May 8, 2020 Author #42 Share Posted May 8, 2020 23 hours ago, Paulchili said: You must be confident that you'll get your refund from SB. I have to make that decision on an Oceania cruise. Insurance would not have covered if Seabourn did not refund us. Besides, I am very confident Seabourn will eventually issue the refunds. Link to comment Share on other sites More sharing options...
JPH814 Posted May 8, 2020 Author #43 Share Posted May 8, 2020 Here is the latest table: As of Date: 5/8/2020 Cruise Fare Cruise Date Refund Request Date Refund Received Date Days since Request Days To Receive Refund Bobal 5/6/2020 3/11/2020 58 Mauzac 4/5/2020 3/14/2020 55 TV24 3/28/2020 3/15/2020 54 Scottie920 4/5/2020 3/16/2020 53 Jodiandfrank 7/18/2020 3/16/2020 53 Foyt 7/25/2020 3/23/2020 46 Mauzac 4/20/2020 3/30/2020 39 Marazul 4/22/2020 4/2/2020 36 Westport 7/18/2020 4/3/2020 35 DuffyMcDuffy 5/31/2020 4/14/2020 24 Zelker 5/23/2020 4/15/2020 23 Wyattsaubt 6/6/2020 4/15/2020 23 jph814 5/23/2020 4/17/2020 21 Whystayhome 7/31/2020 5/6/2020 2 Whystayhome 10/24/2020 5/6/2020 2 Other refunds Paulchili (Taxes) 3/8/2020 2/27/2020 71 crudoll (Excursions) 6/27/2020 4/1/2020 37 JPH814(Excursions) 5/23/2020 4/17/2020 21 Whystayhome (Exc) 7/31/2020 5/6/2020 2 1 1 Link to comment Share on other sites More sharing options...
JPH814 Posted May 8, 2020 Author #44 Share Posted May 8, 2020 It has been two days since I started this thread. This thread has been viewed over 950 times. But only about 20 different people have posted. so there are quite a few "lurkers" out there! I know there are many more people in the position we are in. It is possible some of you have already gotten a refund from Seabourn. Please share your information so we can have a sense of how long things are taking. Thank you Link to comment Share on other sites More sharing options...
whystayhome Posted May 8, 2020 #45 Share Posted May 8, 2020 Note: I also have been waiting since 3/25 for a refund of approximately $10000 for missed days on board the Encore because of premature debarkation of the entire ship because of Covid 19. Linda Link to comment Share on other sites More sharing options...
Paulchili Posted May 8, 2020 #46 Share Posted May 8, 2020 (edited) 1 hour ago, JPH814 said: Insurance would not have covered if Seabourn did not refund us I don't understand - isn't that exactly what insurance is for to cover you if the cruise line doesn't? Who needs to pay extra for insurance if the cruise line covers you. Edited May 8, 2020 by Paulchili Link to comment Share on other sites More sharing options...
notjaded Posted May 8, 2020 #47 Share Posted May 8, 2020 (edited) Cruise scheduled for December 20, 2020 Cancelled through TA on 3/20/20. Told that it would be two months till refund received. Excursions refunded 4/16 Nothing else to report. Edited May 8, 2020 by notjaded Link to comment Share on other sites More sharing options...
wesport Posted May 8, 2020 #48 Share Posted May 8, 2020 16 minutes ago, notjaded said: Cruise scheduled for December 20, 2020 Cancelled through TA on 3/20/20. Told that it would be two months till refund received. Excursions refunded 4/16 Nothing else to report. I cancelled two excursions on 4/3/20. Email confirmation told me 60 days to get back my $380 for the two excursions. Lucky you. Link to comment Share on other sites More sharing options...
Cru Doll Posted May 8, 2020 #49 Share Posted May 8, 2020 June 27, 21 day cruise paid in full, including business air, on February 28th. cruise cancelled by Seabourn on April 14th. requested full refund on April 15th. no refund at this time. excursions were cancelled on April 1st. no refund at this time. Link to comment Share on other sites More sharing options...
CLOU Posted May 9, 2020 #50 Share Posted May 9, 2020 I am one of the lurkers. We cancelled two cruises that were to sail later this year We cancelled them on our own, before Seabourn cancelled them. Now the first has been officially cancelled by Seabourn. The December cruise is still currently slated to sail, but we are not comfortable sailing again until we see how things develop. We cancelled Our September 16th cruise to Europe on the Encore on March 27th and our December 22nd cruise to the Caribbean on the Sojourn on April 13, so much more recently that most others. Of course, we have not received our deposits back yet. Link to comment Share on other sites More sharing options...
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