Azamara Team Posted June 25, 2020 #101 Share Posted June 25, 2020 How long ago did your send response? Link to comment Share on other sites More sharing options...
Mackdogmolly Posted June 25, 2020 #102 Share Posted June 25, 2020 2 hours ago, Azamara Team said: How long ago did your send response? If you are addressing me, it was on the 23rd, but I have also not gotten a response from the email I sent to customer service on 6/4. Betsey Link to comment Share on other sites More sharing options...
ochealaaf Posted June 26, 2020 #103 Share Posted June 26, 2020 (edited) On 6/23/2020 at 8:09 PM, Azamara Team said: We have reached out to @ochealaaf privately to help resolve their questions. [...] On 6/25/2020 at 11:43 AM, ochealaaf said: By which means did you try to reach me? [...] On 6/25/2020 at 4:21 PM, Azamara Team said: Please email webhelp@azamara.com [...] ....this discussion shows in a nutshell the service and the inconsitencies we are experiencing. To calm down the discussion (thank you all!) - AZ states that they are in a discussion to solve the problem. BUT THEY DID NOT EVEN REACH OUT TO ME - and subsequently do not bother solving my problems. And then, after asking about this, they don´t say sorry or at least they reach out to me at last - no - please contact us. This is unacceptable. We are tired. We are not in a position to discuss the term "to reach out" and we are not in the position to discuss the term "nonrefundable flights" (our excellent TA did this three times). We have applied for the refund - and we will look next year for another cruise with a lovely crew on small ships (cf. my avatar - Journey in Bodrum). Yes it can still be AZ - the crew is not responsible for the staff in the headquarters. But it could also be Oceania, Seabourn …. Edited June 26, 2020 by ochealaaf 2 Link to comment Share on other sites More sharing options...
Rare uktog Posted June 26, 2020 #104 Share Posted June 26, 2020 I must admit I was very angry when I read a claim your problem was solved only to discover it was not. I totally get your sentiment, onboard staff deserve a better back office In the meantime, these boards deserve better answers to genuine questions. 2 Link to comment Share on other sites More sharing options...
excitedofharpenden Posted June 26, 2020 #105 Share Posted June 26, 2020 A little less "reaching out" (I truly dislike that corporate speak) and a bit more just sorting out would really help. Phil 5 Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted June 26, 2020 #106 Share Posted June 26, 2020 4 hours ago, excitedofharpenden said: A little less "reaching out" (I truly dislike that corporate speak) and a bit more just sorting out would really help. Phil Or as Elvis said, "A little less conversation, a little more action please" 1 Link to comment Share on other sites More sharing options...
Rare uktog Posted June 27, 2020 #107 Share Posted June 27, 2020 6 hours ago, Host Jazzbeau said: Or as Elvis said, "A little less conversation, a little more action please" I agree with the overall sentiment but any less would be how much? 1 Link to comment Share on other sites More sharing options...
aussie travel bird Posted June 29, 2020 #108 Share Posted June 29, 2020 With last weeks extended cancellation accouncements we're feeling a bit dismayed at our attempts to lift and shift our September 10 cruise to one next year at the same time. I appreciate similar itineries didn't really match the lift and shift conditions but our friends from the UK who we were to travel with were offered a different itinerary (in September 2021) and can and have been able to lift and shift successfully. As regular Azamara customers (25 cruises in 8 years) it has left a sour taste in our mouths , this information has come from our trusted TA and not directly from Azamara. We were all planning to sail together in September 2020 and though that was going to be achievable to lift and shift to Septmber 2021 like they have. So disappointed that the Australian and UK markets differ greatly. Now we've joined the lengthy refund line and it certainly puts a shaddow over our future bookings with Azamara, one of which is a grand voyage in early 2022. Disappointed to say the least. Link to comment Share on other sites More sharing options...
Grandma Cruising Posted June 29, 2020 #109 Share Posted June 29, 2020 I’d try contacting Azamara direct to check it’s not your TA being awkward. 2 Link to comment Share on other sites More sharing options...
laurieb Posted June 29, 2020 #110 Share Posted June 29, 2020 10 hours ago, Grandma Cruising said: I’d try contacting Azamara direct to check it’s not your TA being awkward. I totally agree with this! 2 Link to comment Share on other sites More sharing options...
Rare uktog Posted June 29, 2020 #111 Share Posted June 29, 2020 16 minutes ago, laurieb said: I totally agree with this! Not easy if you are not in the USA - I suspect like from Australia its a long hang on to get through Link to comment Share on other sites More sharing options...
luv2travel90266 Posted June 29, 2020 #112 Share Posted June 29, 2020 About 5 hours on hold with my TA but we got it done Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted June 30, 2020 #113 Share Posted June 30, 2020 1 hour ago, luv2travel90266 said: About 5 hours on hold with my TA but we got it done It took 5 hours to reach your TA? My TA looks better and better as I read more posts on CC! Link to comment Share on other sites More sharing options...
luv2travel90266 Posted June 30, 2020 #114 Share Posted June 30, 2020 To clarify both I and the TA were on hold for the cruise line. Same thing occurred on an Azamara and Celebrity cruise where we did lifts and shifts out 1 year. It seems RCL brands have an inadequate service force to handle all the changes. Both of these were done in April while everyone was working from home which might have contributed to the time issues. Link to comment Share on other sites More sharing options...
ochealaaf Posted July 23, 2020 #115 Share Posted July 23, 2020 To close this: Just got my deposit back. Took about 45 Days. Hope to see you all on a cruise soon. Today we would have been in Begen / Norway on Pursuit.... 1 Link to comment Share on other sites More sharing options...
norn iron Posted July 24, 2020 #116 Share Posted July 24, 2020 Lift and Shift has been extended to September 30th. I have just had a phone call direct from Azamara confirming this. 4 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now