bee-ess Posted July 15, 2020 #26 Share Posted July 15, 2020 33 minutes ago, Britboys said: Two theories: 1. The system has crashed under the weight of people trying to log in to check that their FCC's have been put on their account. 2. P&O haven't actually put any FCC's on to people's accounts yet so they've taken it down.... 🤔 I'm with No. 2 1 Link to comment Share on other sites More sharing options...
jeanlyon Posted July 15, 2020 Author #27 Share Posted July 15, 2020 Yep, I;ll go with that 🤣 1 Link to comment Share on other sites More sharing options...
lindyloo22 Posted July 15, 2020 #28 Share Posted July 15, 2020 Just managed to log in today no FCC showing as yet Link to comment Share on other sites More sharing options...
jeanlyon Posted July 15, 2020 Author #29 Share Posted July 15, 2020 Yes just logged in successfully. It's still showing my cancelled cruise 😞 and not showing my 2 in 2021. They are absolutely hopeless. Link to comment Share on other sites More sharing options...
bee-ess Posted July 16, 2020 #30 Share Posted July 16, 2020 I've logged on OK as well - We have 3 cruises booked in 2021 but only 1 showing. Where do you see your FCC, does anyone know, we have an FCC we are saving for 2022 but cannot see it anywhere. Link to comment Share on other sites More sharing options...
Rupert2251 Posted July 16, 2020 #31 Share Posted July 16, 2020 17 minutes ago, bee-ess said: I've logged on OK as well - We have 3 cruises booked in 2021 but only 1 showing. Where do you see your FCC, does anyone know, we have an FCC we are saving for 2022 but cannot see it anywhere. You have to log in then choose a new holiday before you can see your FCC. Try making a dummy booking. 1 Link to comment Share on other sites More sharing options...
AnnieC Posted July 16, 2020 #32 Share Posted July 16, 2020 24 minutes ago, Rupert2251 said: You have to log in then choose a new holiday before you can see your FCC. Try making a dummy booking. It also helps if you wear your lucky rabbit's foot and your astrological signs are satisfactorily aligned. 4 2 Link to comment Share on other sites More sharing options...
bee-ess Posted July 16, 2020 #33 Share Posted July 16, 2020 1 hour ago, Rupert2251 said: You have to log in then choose a new holiday before you can see your FCC. Try making a dummy booking. Thanks, tried that, nothing cam up for FCC when I added loyalty numbers, so I guess it is not there yet, it was for a cancelled Oceana cruise. Link to comment Share on other sites More sharing options...
Rupert2251 Posted July 16, 2020 #34 Share Posted July 16, 2020 7 minutes ago, bee-ess said: Thanks, tried that, nothing cam up for FCC when I added loyalty numbers, so I guess it is not there yet, it was for a cancelled Oceana cruise. Yes possibly. They are saying upto 60 days to apply. It will appear in a blue flash (no pun intended) across the top of the holiday screen saying you have X amount of FCC to use. 😁 1 Link to comment Share on other sites More sharing options...
Bazrat Posted July 16, 2020 #35 Share Posted July 16, 2020 Hell I don’t know what p&o are doing,i know there’s a pandemic and most of the staff those who have not been made redundant are working from home, but I have just logged on and they are only showing the two I have booked next year but not the one for 2020 there rubbish Link to comment Share on other sites More sharing options...
bee-ess Posted July 18, 2020 #36 Share Posted July 18, 2020 (edited) On 7/16/2020 at 10:56 AM, Rupert2251 said: Yes possibly. They are saying upto 60 days to apply. It will appear in a blue flash (no pun intended) across the top of the holiday screen saying you have X amount of FCC to use. 😁 Just tried again and all I get in my Blue Flash is this message - I have 2 FCC's but seeing neither Great news! You are now logged in. If you are expecting to see Future Cruise Credit applied to your account, we are currently working through adding this to your My Account number over the coming weeks. Edited July 18, 2020 by bee-ess Link to comment Share on other sites More sharing options...
Rupert2251 Posted July 18, 2020 #37 Share Posted July 18, 2020 18 minutes ago, bee-ess said: Just tried again and all I get in my Blue Flash is this message - I have 2 FCC's but seeing neither Great news! You are now logged in. If you are expecting to see Future Cruise Credit applied to your account, we are currently working through adding this to your My Account number over the coming weeks. When they have been added to your account it will appear in the same box but it can take upto 60 days to be applied. Link to comment Share on other sites More sharing options...
bee-ess Posted July 18, 2020 #38 Share Posted July 18, 2020 22 minutes ago, Rupert2251 said: When they have been added to your account it will appear in the same box but it can take upto 60 days to be applied. Thanks, one of mine is from 24th April, so that should be showing. I'll have to call them next week. Link to comment Share on other sites More sharing options...
DS_Dean Posted July 18, 2020 #39 Share Posted July 18, 2020 Carnival IT system seems most bizarre. It seems like they have no automation and everything is done manually! Link to comment Share on other sites More sharing options...
Bazrat Posted July 18, 2020 #40 Share Posted July 18, 2020 We was told it will be added for our November cruise if not to ring them and they will add it then, so we are not going to ring them till it’s time to pay balance no point really to do it any earlier just ties down staff. Link to comment Share on other sites More sharing options...
jeanlyon Posted July 19, 2020 Author #41 Share Posted July 19, 2020 (edited) and now I am an Invalid user again! So reset password and logged in. Still showing cancelled cruise for October 2020 and neither of my 2021 cruises. What a shambles! Edited July 19, 2020 by jeanlyon Link to comment Share on other sites More sharing options...
terrierjohn Posted July 19, 2020 #42 Share Posted July 19, 2020 36 minutes ago, jeanlyon said: and now I am an Invalid user again! So reset password and logged in. Still showing cancelled cruise for October 2020 and neither of my 2021 cruises. What a shambles! Jean, my account lost all my cruises after winter 2021 immediately after my April cruise was cancelled, and I suspect my Feb 2021 cruise is only showing because I cancelled and re-booked it using the April funds. Maybe P&O are too busy making prompt refunds to bother about keeping our accounts up to date. Link to comment Share on other sites More sharing options...
jeanlyon Posted July 19, 2020 Author #43 Share Posted July 19, 2020 My 2 2021 cruises have never shown. booked over a year ago long before all these problems. Link to comment Share on other sites More sharing options...
mercury7289 Posted July 19, 2020 #44 Share Posted July 19, 2020 35 minutes ago, jeanlyon said: My 2 2021 cruises have never shown. booked over a year ago long before all these problems. Similar, site says that I have no future cruises booked. Have bookings on Aurora R106. R107. May/June 2021. Need you to go on your April Cruise, as my Guinea Pig! Link to comment Share on other sites More sharing options...
jeanlyon Posted July 19, 2020 Author #45 Share Posted July 19, 2020 Hmmm, we will see. I have R104 and R114. Link to comment Share on other sites More sharing options...
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