Até Posted August 12, 2021 #101 Share Posted August 12, 2021 2 minutes ago, alyssamma said: Seriously, no clue why some people argue against what is obviously a promo Are you related to Kenny? Link to comment Share on other sites More sharing options...
Rare alyssamma Posted August 12, 2021 #102 Share Posted August 12, 2021 3 minutes ago, Até said: Are you related to Kenny? Don't get the reference. I'm just stating the obvious...does Kenny do that? Link to comment Share on other sites More sharing options...
phissy Posted August 12, 2021 #103 Share Posted August 12, 2021 Just got email from TA. MSC came through with the additional discount. we already had the $50+$50 from earlier voyagers club discounts . Actually, each time we were given discount we got new OBC. Seems we will keep the additional OBC with this new discount. So, we will pay final tomorrow and happy MSC let us keep the additional $50 each OBC. 1 Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted August 13, 2021 #104 Share Posted August 13, 2021 My question for those who have "called in" to get the extra $50 OBC: Who are you calling and what are they doing? Is it immediate? They haven't even applied my husband's $50 OBC. All the reps can do are send a note to Corporate. They nor their supervisors have the ability to add the OBC from what they tell me. Link to comment Share on other sites More sharing options...
Rare alyssamma Posted August 13, 2021 #105 Share Posted August 13, 2021 10 minutes ago, Native Floridian 26 said: My question for those who have "called in" to get the extra $50 OBC: Who are you calling and what are they doing? Is it immediate? They haven't even applied my husband's $50 OBC. All the reps can do are send a note to Corporate. They nor their supervisors have the ability to add the OBC from what they tell me. I called in and it was added immediately. I think most others have had the same experience. That being said, with MSC, they have so many clueless reps, it sometimes pays to just call again. If you have a TA, unfortunately the TA needs to call...I don't think you can do it directly, but maybe others have managed to make that work. 1 Link to comment Share on other sites More sharing options...
ready2cruzagain Posted August 13, 2021 #106 Share Posted August 13, 2021 (edited) 17 minutes ago, Native Floridian 26 said: My question for those who have "called in" to get the extra $50 OBC: Who are you calling and what are they doing? Is it immediate? They haven't even applied my husband's $50 OBC. All the reps can do are send a note to Corporate. They nor their supervisors have the ability to add the OBC from what they tell me. I called the 1-800 number and a Supe told me it would be applied after final payment, we will see. Edited August 13, 2021 by ready2cruzagain Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted August 13, 2021 #107 Share Posted August 13, 2021 (edited) 27 minutes ago, ready2cruzagain said: I called the 1-800 number and a Supe told me it would be applied after final payment, we will see. That's your 2nd $50? I'm still waiting on DH's 1st $50. Somehow his Voyager number dropped off the resy, so that's probably why he didn't get it when I did. Sometimes when I call again to get a different rep, they look back in the notes to see that I've already called about it. Edited August 13, 2021 by Native Floridian 26 Link to comment Share on other sites More sharing options...
ready2cruzagain Posted August 13, 2021 #108 Share Posted August 13, 2021 28 minutes ago, Native Floridian 26 said: That's your 2nd $50? I'm still waiting on DH's 1st $50. Somehow his Voyager number dropped off the resy, so that's probably why he didn't get it when I did. Sometimes when I call again to get a different rep, they look back in the notes to see that I've already called about it. Yes it is the second $50, sorry I did not specify Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted August 13, 2021 #109 Share Posted August 13, 2021 2 minutes ago, ready2cruzagain said: Yes it is the second $50, sorry I did not specify What is your cabin type/experience? Link to comment Share on other sites More sharing options...
ready2cruzagain Posted August 13, 2021 #110 Share Posted August 13, 2021 6 minutes ago, Native Floridian 26 said: What is your cabin type/experience? Fantastica Inside 1 Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted August 16, 2021 #111 Share Posted August 16, 2021 On 8/13/2021 at 11:13 AM, ready2cruzagain said: Fantastica Inside I have called almost every day and I always get reps who will try to apply the missing OBC for my husband, but it doesn't allow them or their supervisor in one case. This is just the first $50 for my DH, let alone asking someone about a 2nd $50 for each of us. We're booked Inside Bella, so it may not apply. Unfortunately, nothing really lays out the benefits. Link to comment Share on other sites More sharing options...
drsel Posted August 17, 2021 #112 Share Posted August 17, 2021 21 hours ago, Native Floridian 26 said: . This is just the first $50 for my DH, let alone asking someone about a 2nd $50 for each of us. We're booked Inside Bella, so it may not apply. Unfortunately, nothing really lays out the benefits. I had mentioned earlier that inside cabins get only $50 per person if you are Silver status and above Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted August 17, 2021 #113 Share Posted August 17, 2021 1 minute ago, drsel said: I had mentioned earlier that inside cabins get only $50 per person if you are Silver status and above Thanks. I'm a happy camper today because I did see DH's $50 on the details today. I guess the only thing now is that St. Thomas will probably be cancelled due to their vaccination requirements. 1 Link to comment Share on other sites More sharing options...
drsel Posted August 17, 2021 #114 Share Posted August 17, 2021 (edited) 4 minutes ago, Native Floridian 26 said: Thanks. I'm a happy camper today because I did see DH's $50 on the details today. I guess the only thing now is that St. Thomas will probably be cancelled due to their vaccination requirements. Please check the entry requirements of each country on blog dot wego dot com and kayak dot com travel restrictions. The first one is updated daily but a little complicated Edited August 17, 2021 by drsel 1 Link to comment Share on other sites More sharing options...
Rare Beamafar Posted August 19, 2021 #115 Share Posted August 19, 2021 On 8/12/2021 at 2:23 PM, ready2cruzagain said: I only received $50 total for each person (there was no credit at first, it was credited in the middle of the night). I am Diamond. I understand the $50 for the Diamond but not seeing anywhere where there should be another $50. I haven’t been following this thread so haven’t read everything in it, but I didn’t want to start a thread outlining my experiences so searched and found this one. I booked a 5+5% Bella inside late last year for next October on Seashore. I noticed that the confirmation didn’t show the OBC so I queried it only to be told that I wasn’t entitled to it as I’d only booked an inside cabin. The website only states that you must be at least at the level of Silver in order to qualify. We’re Diamond. I didn’t pursue it at the time as DH had just been diagnosed with cancer and it was the least of my concerns. Over the last while I’ve had queries in regards to this booking and each time I raised the question of the OBC and had the same response. Final payment is due tomorrow so I emailed last week, again with the same query. I then rang yesterday as I’d had no response to the email. Again, the rep repeated the same. Later in the afternoon I received an email response from a ‘senior contact centre advisor’ stating that the rep had dealt with the issues I’d raised in the email. I replied asking for written proof that the OBC was determined by cabin category chosen. I included a copy and paste of what is outlined on the website (screenshot above). Lo and behold, this morning I received an updated booking confirmation with the OBC indicated - €50 under my name and €50 under DH’s. 4 Link to comment Share on other sites More sharing options...
sidari Posted August 19, 2021 #116 Share Posted August 19, 2021 Good to hear you got sorted Bea, perseverance wins the day but once again it shows that the Left hand doesn't know what the Right hand is doing. 1 Link to comment Share on other sites More sharing options...
drsel Posted August 19, 2021 #117 Share Posted August 19, 2021 (edited) I never have any problem. When I choose my cruise, I send an email to my agent to make sure that I get the following (for 2 adults in one cabin) 1. MSC $200 OBC for using the FCC 2. MSC 50 + 50 =$100 OBC for an inside cabin for voyagers club, (or 100+100=$200 OBC for an outside cabin or balcony) 3. MSC 5+5% discount on the basic fare. (Or 5 + 10% or 5 + 15%) 4. Agents 8 to 10% discount on the basic fare. My agent does the needful and I get all 4 benefits mentioned above Edited August 19, 2021 by drsel Link to comment Share on other sites More sharing options...
ready2cruzagain Posted August 19, 2021 #118 Share Posted August 19, 2021 (edited) 3 hours ago, Beamafar said: I haven’t been following this thread so haven’t read everything in it, but I didn’t want to start a thread outlining my experiences so searched and found this one. I booked a 5+5% Bella inside late last year for next October on Seashore. I noticed that the confirmation didn’t show the OBC so I queried it only to be told that I wasn’t entitled to it as I’d only booked an inside cabin. The website only states that you must be at least at the level of Silver in order to qualify. We’re Diamond. I didn’t pursue it at the time as DH had just been diagnosed with cancer and it was the least of my concerns. Over the last while I’ve had queries in regards to this booking and each time I raised the question of the OBC and had the same response. Final payment is due tomorrow so I emailed last week, again with the same query. I then rang yesterday as I’d had no response to the email. Again, the rep repeated the same. Later in the afternoon I received an email response from a ‘senior contact centre advisor’ stating that the rep had dealt with the issues I’d raised in the email. I replied asking for written proof that the OBC was determined by cabin category chosen. I included a copy and paste of what is outlined on the website (screenshot above). Lo and behold, this morning I received an updated booking confirmation with the OBC indicated - €50 under my name and €50 under DH’s. So glad to hear that you received it! That is awesome! I will be persistent until we get ours, a supervisor told me it would appear after final payment and if not, I have taken a screenshot on the day we booked our cruise of that same thing you sent in on your email and I have the date on the screenshot and will be contacting them until I get it. I have found with MSC that it is persistence that works the best. Will be nice to finally put a face with a name, we are on the Seashore together in March. Will forever be grateful to you for all the information you gave me the first time we ever sailed MSC. I had so many questions and you had all the answers. We absolutely fell in love with MSC. Edited August 19, 2021 by ready2cruzagain Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted August 19, 2021 #119 Share Posted August 19, 2021 1 hour ago, drsel said: I never have any problem. When I choose my cruise, I send an email to my agent to make sure that I get the following (for 2 adults in one cabin) 1. MSC $200 OBC for using the FCC 2. MSC 50 + 50 =$100 OBC for an inside cabin for voyagers club, (or 100+100=$200 OBC for an outside cabin or balcony) 3. MSC 5+5% discount on the basic fare. (Or 5 + 10% or 5 + 15%) 4. Agents 8 to 10% discount on the basic fare. My agent does the needful and I get all 4 benefits mentioned above Are you US? Is it $100 for each passenger or just $50 each? I'm inside on a Voyagers Select cruise and just got $50 per pax. Link to comment Share on other sites More sharing options...
Rare alyssamma Posted August 19, 2021 #120 Share Posted August 19, 2021 58 minutes ago, Native Floridian 26 said: Are you US? Is it $100 for each passenger or just $50 each? I'm inside on a Voyagers Select cruise and just got $50 per pax. You should get 100 per pax if you are Silver or above on the 5+X% sailings... Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted August 19, 2021 #121 Share Posted August 19, 2021 30 minutes ago, alyssamma said: You should get 100 per pax if you are Silver or above on the 5+X% sailings... Yes, that's what you've gotten, but others have said that doesn't include inside cabins, which is why I asked DRSEL. 1 Link to comment Share on other sites More sharing options...
drsel Posted August 20, 2021 #122 Share Posted August 20, 2021 (edited) 16 hours ago, Native Floridian 26 said: Are you US? Is it $100 for each passenger or just $50 each? I'm inside on a Voyagers Select cruise and just got $50 per pax. That is correct. insides get $50 OBC per person, even if you're a diamond Edited August 20, 2021 by drsel 1 Link to comment Share on other sites More sharing options...
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