sunsetme Posted October 20, 2021 #1 Share Posted October 20, 2021 Had to cancel before cruise due to positive test. How long does it take to get FCC and be able to rebook?? Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted October 20, 2021 #2 Share Posted October 20, 2021 From my experience at the height of the shutdown, 2 weeks to 5 months. I'm sure things are faster now. Link to comment Share on other sites More sharing options...
LuvCruzn4Evr Posted October 21, 2021 #3 Share Posted October 21, 2021 2 hours ago, Jim_Iain said: From my experience at the height of the shutdown, 2 weeks to 5 months. I'm sure things are faster now. I hope shorter than 5 months but have been told 90 days. And NO, they are not faster now, which is hard to understand but they have probably had quite a few resign...as most companies have. Link to comment Share on other sites More sharing options...
chuckroast1 Posted October 21, 2021 #4 Share Posted October 21, 2021 We cancelled a cruise on the Summit on 7/23, no FCC yet. Multiple inquiries by our TA but here we are. Link to comment Share on other sites More sharing options...
Mike-Cruisin Posted October 21, 2021 #5 Share Posted October 21, 2021 Celebrity canceled our April 2021 cruise on 1/12/21. We got one of our FCC certificates on 10/5 and are still waiting for the certificate for DW. Full disclosure it was a bit complicated because we used a FCC from a prior cruise for final payment on the April '21 cruise and then we "re-used" some of the original cruise FCC to pay for a May 2021 cruise which was also canceled by Celebrity. So quite an unusual situation they had to work through. We are both still waiting for the FCC from the May cruise. My TA has talked to Celebrity several times and we are assured that they have worked out all the numbers and not to worry. We love Celebrity and I bought stock in RCL because of prior cruises. But it does seem a long time to wait, and wait and wait. We are booked on a 12 Day cruise in April 2022 so it needs to all be worked out before final payment date. The good news is we were able to upgrade to a Suite using the FCC bonuses we got and that will be a special treat for us. Link to comment Share on other sites More sharing options...
sunsetme Posted October 21, 2021 Author #6 Share Posted October 21, 2021 Is it an actual certificate or just reflected somewhere in your celebrity account?? Link to comment Share on other sites More sharing options...
Mike-Cruisin Posted October 21, 2021 #7 Share Posted October 21, 2021 3 minutes ago, sunsetme said: Is it an actual certificate or just reflected somewhere in your celebrity account?? For us, each one has been an email with e certificate number and the amount shown. The first pair we used I was able to apply on the Celebrity website to our next cruise. When that cruise was canceled, our TA worked with Celebrity to re-apply a portion of the original FCC's to the next cruise. Our TA did say that unless we are applying the FCC's ourselves, the certificate numbers are not critical. She said that as long as the credits show in the "system" against our original booking numbers, Celebrity could apply the credits. I feel better seeing the numbers in writing however. Link to comment Share on other sites More sharing options...
jelayne Posted October 21, 2021 #8 Share Posted October 21, 2021 Longest we have waited was 8 weeks, but these were for deposits on cruises Celebrity had cancelled long before final payment. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted October 21, 2021 #9 Share Posted October 21, 2021 17 hours ago, sunsetme said: Is it an actual certificate or just reflected somewhere in your celebrity account?? We received an email (one for each of us) with a pdf certificate showing 3 FCC's and Certification number for each credit. Earlier cancelled cruises we got on certificate each for each cancelled cruise. Ours were so screwed up I eventually had to contact the executive offices and they assigned a person to help out. All was resolved in less than a week. Link to comment Share on other sites More sharing options...
eel Posted October 22, 2021 #10 Share Posted October 22, 2021 Celebrity cancelled our cruise in June and still no FCC. I have called and emailed as has my TA. Nothing. The cruise was supposed to leave tomorrow. Maybe now they will process it. Have another two cruises that was cancelled last month. I am not holding my breath. Link to comment Share on other sites More sharing options...
marieps Posted October 22, 2021 #11 Share Posted October 22, 2021 On the other note, I hope all is well after the positive test. Link to comment Share on other sites More sharing options...
chuckroast1 Posted November 4, 2021 #12 Share Posted November 4, 2021 Ok to be fair, since I fussed about it earlier in the thread...I received my FCC's today for a cruise I canceled on 7/23. Quick look at the calendar adds up to about 15 weeks. Still waiting for a statement credit from Flights by Celebrity for canceled flights from the same time period. Link to comment Share on other sites More sharing options...
Oceangoer2 Posted November 4, 2021 #13 Share Posted November 4, 2021 28 minutes ago, chuckroast1 said: Ok to be fair, since I fussed about it earlier in the thread...I received my FCC's today for a cruise I canceled on 7/23. Quick look at the calendar adds up to about 15 weeks. Still waiting for a statement credit from Flights by Celebrity for canceled flights from the same time period. Hope you're feeling better! Link to comment Share on other sites More sharing options...
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