Adding payment method on Medallion

[CPCruisers]

Anyone else having difficulty adding payment method on Medallion? I had a cc added but it expires the same month we are traveling so the system kicked that out and I now am not "green" for that step. I have attempted to add a new card multiple times and have either got the message- cannot do that now try back later- or looks like the new card is added but I still show as not "green" also when I try to add my husband it does not allow that??

[mustgo]

I get it too.  Frustrating!

[JF - retired RRT]

47 minutes ago, CPCruisers said:

Anyone else having difficulty adding payment method on Medallion? I had a cc added but it expires the same month we are traveling so the system kicked that out and I now am not "green" for that step. I have attempted to add a new card multiple times and have either got the message- cannot do that now try back later- or looks like the new card is added but I still show as not "green" also when I try to add my husband it does not allow that??

Maybe ask your credit card company to give you a new expiration date NOW.

[Rick&Jeannie]

I had all kinds of trouble getting my card "synced" between myself and my wife.  It finally *looked* OK via the app...but not to be!  Once on board I had to go to the pursers desk and get it all straightened out.  It showed me as green but when I tried to apply funds in the casino to the room account it declined.  Purser took care of it.

[Trent212]

Also having this problem. It'll populate and the card will show up, but I click save to complete and it does nothing.

 

I don't sail for a few months, so... wait and see? But if anyone finds a solution, I'd love to hear it!

[mammajamma2013]

9 hours ago, CPCruisers said:

Anyone else having difficulty adding payment method on Medallion? I had a cc added but it expires the same month we are traveling so the system kicked that out and I now am not "green" for that step. I have attempted to add a new card multiple times and have either got the message- cannot do that now try back later- or looks like the new card is added but I still show as not "green" also when I try to add my husband it does not allow that??

I had to update Shoreside as well as Shipboard in Medallion Pay before the app updated him to green lane.

[gardenbunny]

Glad someone started this topic.  I was able to complete everything but allowing husband to use my Princess Visa card like we always do!  With all the issues I have been reading about with that app, I just figured it was one more thing.  Tried several other times on different days but  same message 🙃. Gave up, decided to check in at port.

Alas, this week I tried again and SURPRISE, everything was noted as Complete and Green Lane.   Go figure!!! 🤣

I have been told from friends just off Sky (first time on Princess since Medallion) that the Medallion works great on board and they loved the ship’s technology. 

I am reserving my opinion until we board Enchanted Dec 30…..

[yoyosma]

I had both mine and my husband set to use my credit card and it was accepted a little over a month ago.  Yesterday I tempted fate and looked at it again and now he is not authorized to use my card for some reason and I couldn't find how to add him but I did notice we were both still green lane.  I'm just going to wait for the next update and if I still can't fix it, we will do so on board.  I'm not going to authorize onshore, I don't think I want any more Columbian Emeralds. 🙂

[cr8tiv1]

I had this problem up to 30 minutes before I left the house.  Even was on the phone with a navigator who told me she couldn't do anything.  Same problem.  CC expired month of.  Even with new expiration date, it wouldn't take it.  

 

Post cruise getting ready for another....Princess does not like Big Box credit card.  Rejects it all the time.  Have to enter another CC and then change it onboard.  

 

All I can recommend is that you try different cards until something works.  Unless of course, you get the white screen of death....then you have no choice.

 

[voljeep]

Just added for cruise 1/2022 - No problem

[hikergirl100]

It took me hours to get all the information in to the medallion software.  It kept on erasing stuff I had already put in.  Haven't checked today if data is still there.