capsplace Posted December 17, 2021 #1 Share Posted December 17, 2021 First time we’ve submitted a request for OBC based upon our RCL stock ownership. Does anyone know how soon we will see the credit? Will there be an email notification? Link to comment Share on other sites More sharing options...
Auntiemomo Posted December 17, 2021 #2 Share Posted December 17, 2021 If you send in the request via email, it will take less than a week or sooner to show up in your Cruise Planner. Link to comment Share on other sites More sharing options...
bigbenboys Posted December 17, 2021 #3 Share Posted December 17, 2021 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted December 17, 2021 #4 Share Posted December 17, 2021 It is usually quick or not at all. I have submitted in using the online form and sometimes it is within a day other times never happens. They never send an email that it has been applied when using form (at least for me) and it just shows if you look at booking something like a shore excursion. I find the most reliable is to send by e-mail. You get an immediate acknowledgement and then an email in about 3-5 days. 1 Link to comment Share on other sites More sharing options...
Rwb11 Posted December 17, 2021 #5 Share Posted December 17, 2021 I tried the online form and didn't hear anything for several weeks. I decided to download and fill out the pdf form (link below), and email it to shareholderbenefit@rccl.com . I filled out a separate form for each cruise. When I submitted the form for the 1st cruise, I got an email within a week stating that my OBC had been added to my account. When I submitted the one for the 2nd cruise, I received an email immediately letting me know they had received my request. I got an email the next day letting me know that my OBC for that cruise had been credited. https://www.rclinvestor.com/content/uploads/2019/07/RCL-Shareholder-Onboard-Credit-Offer-Request-Form.pdf 1 1 1 Link to comment Share on other sites More sharing options...
capsplace Posted December 17, 2021 Author #6 Share Posted December 17, 2021 Thank you all! Link to comment Share on other sites More sharing options...
behtyas Posted December 17, 2021 #7 Share Posted December 17, 2021 I did the online form for both a future RCL cruise, and my previous Celeb cruise ~2 weeks prior to sail date. Both times 0 confirmation, however eventually one day they just "appeared" in my cruise planner. I would say the Celebrity OBC seemed to appear within a week, but I can't say that with 100% certainty. Link to comment Share on other sites More sharing options...
baldilocks Posted December 17, 2021 #8 Share Posted December 17, 2021 We submitted the online form for OBC....got no response and no OBC. We sent an email with attachments after about ten days and got OBC in three days. Advice: Be proactive. 1 Link to comment Share on other sites More sharing options...
marieps Posted December 18, 2021 #9 Share Posted December 18, 2021 6 hours ago, Jim_Iain said: It is usually quick or not at all. I have submitted in using the online form and sometimes it is within a day other times never happens. They never send an email that it has been applied when using form (at least for me) and it just shows if you look at booking something like a shore excursion. I find the most reliable is to send by e-mail. You get an immediate acknowledgement and then an email in about 3-5 days. This is so true. I booked Reflection on the Friday after Thanksgiving for its Dec 4 sailing. On Saturday I applied for Shareholder OBC for that cruise, and (since they asked for any add'l cruises) Sillie's October 2023 TA. I emailed twice asking if I'd given them enough time to apply the OBC. In the second email I told RCG it was fine to apply the OBC with only a couple of days left in the cruise. It never came, and my emails never got a response. Cleaning out emails upon returning home, I had received notice with two days left in the Reflection cruise that the OBC on the far in the future TA was awarded. I never got the OBC for Reflection. Link to comment Share on other sites More sharing options...
canderson Posted December 18, 2021 #10 Share Posted December 18, 2021 Did something recently that raises a question... Answer might be in the fine print somewhere, but I don't recall seeing it. I just booked two cabins for family - one for me & wife, one for daugher & SIL. Obviously, different sets of names on the two cabins - that's how it's done. But since I'm the one making both reservations and paying both bills, can I submit for the SB on both cabins, or only the one with my name on it? Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted December 18, 2021 #11 Share Posted December 18, 2021 11 minutes ago, canderson said: Did something recently that raises a question... Answer might be in the fine print somewhere, but I don't recall seeing it. I just booked two cabins for family - one for me & wife, one for daugher & SIL. Obviously, different sets of names on the two cabins - that's how it's done. But since I'm the one making both reservations and paying both bills, can I submit for the SB on both cabins, or only the one with my name on it? Only the cabin you are occupying. Link to comment Share on other sites More sharing options...
Rare mahdnc Posted December 18, 2021 #12 Share Posted December 18, 2021 18 minutes ago, canderson said: Did something recently that raises a question... Answer might be in the fine print somewhere, but I don't recall seeing it. I just booked two cabins for family - one for me & wife, one for daugher & SIL. Obviously, different sets of names on the two cabins - that's how it's done. But since I'm the one making both reservations and paying both bills, can I submit for the SB on both cabins, or only the one with my name on it? Link to comment Share on other sites More sharing options...
canderson Posted December 18, 2021 #13 Share Posted December 18, 2021 1 hour ago, mahdnc said: Yup. That would be the right fine print. Thanks. Link to comment Share on other sites More sharing options...
jwlane Posted December 18, 2021 #14 Share Posted December 18, 2021 Seems like the person that processes Shareholder OBC via the online portal is the same one that processes the MyCruise VISA card rewards---which is not at all or only after follow-up. I'd send an email. Link to comment Share on other sites More sharing options...
capsplace Posted December 20, 2021 Author #15 Share Posted December 20, 2021 Received an email saying we got the OBC, but it hasn't appeared in our account. How long did any of you wait to receive the OBC after being notified you were approved? Link to comment Share on other sites More sharing options...
capsplace Posted December 20, 2021 Author #16 Share Posted December 20, 2021 Just spoke with Shareholder Benefits and they assured me the $100 has been added to our invoice. So, I'll get an updated copy of our invoice to support that, even though the credit isn't showing up on our Planner OBC yet. Link to comment Share on other sites More sharing options...
sunshine002 Posted December 21, 2021 #17 Share Posted December 21, 2021 8 hours ago, capsplace said: Just spoke with Shareholder Benefits and they assured me the $100 has been added to our invoice. So, I'll get an updated copy of our invoice to support that, even though the credit isn't showing up on our Planner OBC yet. Do you have a phone number? I called today about a request I sent via email on Nov 23, and am still waiting to get the OBC applied. The person I spoke to said to send an email to inquire, and when I stated I wanted to talk to someone she made a few phones call, but gave me to name or a direct number to call for shareholder OBC. Instead she gave me a precruise number and some other number. The only thing I know for sure is that they have yet to apply my OBC, Thx Link to comment Share on other sites More sharing options...
capsplace Posted December 21, 2021 Author #18 Share Posted December 21, 2021 On 12/17/2021 at 1:19 PM, Rwb11 said: I tried the online form and didn't hear anything for several weeks. I decided to download and fill out the pdf form (link below), and email it to shareholderbenefit@rccl.com . I filled out a separate form for each cruise. When I submitted the form for the 1st cruise, I got an email within a week stating that my OBC had been added to my account. When I submitted the one for the 2nd cruise, I received an email immediately letting me know they had received my request. I got an email the next day letting me know that my OBC for that cruise had been credited. https://www.rclinvestor.com/content/uploads/2019/07/RCL-Shareholder-Onboard-Credit-Offer-Request-Form.pdf 1-954-628-9325. Opt 3 Link to comment Share on other sites More sharing options...
capsplace Posted December 21, 2021 Author #19 Share Posted December 21, 2021 1-954-628-9325. Opt 3 Link to comment Share on other sites More sharing options...
the penguins Posted December 21, 2021 #20 Share Posted December 21, 2021 15 hours ago, capsplace said: Just spoke with Shareholder Benefits and they assured me the $100 has been added to our invoice. So, I'll get an updated copy of our invoice to support that, even though the credit isn't showing up on our Planner OBC yet. Sometimes the credit hasn't show on our OBA until day 2 of the cruise. We always apply by email and take a copy of the confirmation. Never had a request refused even on a Music Cruise which was technically a charter. 1 Link to comment Share on other sites More sharing options...
sunshine002 Posted December 21, 2021 #21 Share Posted December 21, 2021 13 hours ago, capsplace said: 1-954-628-9325. Opt 3 Thank you 1 Link to comment Share on other sites More sharing options...
abritinva Posted December 21, 2021 #22 Share Posted December 21, 2021 Just started this process. Thanks to all for the information. I'll let you know how long it takes. Link to comment Share on other sites More sharing options...
verizon Posted December 21, 2021 #23 Share Posted December 21, 2021 I submitted last Sat. but never heard any thing yet other than the automated confirmation of receiving the application. Link to comment Share on other sites More sharing options...
abritinva Posted January 6, 2022 #24 Share Posted January 6, 2022 On 12/21/2021 at 12:22 PM, abritinva said: Just started this process. Thanks to all for the information. I'll let you know how long it takes. Nothing yet. Called today, they suggested I apply again, which I have done. Link to comment Share on other sites More sharing options...
abritinva Posted February 7, 2022 #25 Share Posted February 7, 2022 Went to Celebrity website yesterday and the OBC has been applied 😀 1 Link to comment Share on other sites More sharing options...
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