App saying cant validate covid certs

[craftymarie]

Hi, I did search but no joy. We are sailing June 6th. I inputted mine and husband details for  check in. But his vaccination certs are saying cant validate.  I took photo sevaral times over the past couple of weeks but each time same thing cant validate. My certs passed no problem.  Any idea what I should do, of can we just bring certs to the pier

thanks for any advice 

Marie 

[Biker19]

Just now, craftymarie said:

can we just bring certs to the pier

This.

[craftymarie]

Thank you. I have been stressing over this

[pcur]

They will want to look at the test results and vaccination card even if the data uploaded to the app during online check-in.  It's all good.

[ericdetwiler]

Sounds like a "stress free" check in that RCCL is running...LOL.  I am sure that if you bring them to the port and show a human that you be OK

[broadwaybaby123]

You'll be fine just bring your certs there.  I sailed last month, no problem.

[lovelife]

Happened to me last week. No problem just showing the vax card at check in.

[smokeybandit]

The app validation is just a bonus. You might be at check-in an extra minute or two without it. No need to worry.

[Ashland]

People don't stress over any of this. I don't upload anything and check in the old fashion way...no problem at all. I bring hard copies of everything needed.

[Anton]

The sole purpose of the vaccination verification being added to the Royal app was to speed up check-in at the pier.  If it was verified then it was one less document that the check-in agent had to take a picture of and enter into the system.  So it saved Royal about 20 to 30 seconds per person.  They still have to visually inspect the physical vaccination card (or proof) even if the upload was verified, so you'll need to bring the vaccine proof anyway.  The verification is no more than some employee at Royal looking at each uploaded image and saying "yes, that looks like a genuine vaccine card to me" and hitting the approved key.  

 

[Biker19]

12 hours ago, Anton said:

They still have to visually inspect the physical vaccination card (or proof) even if the upload was verified, so you'll need to bring the vaccine proof anyway. 

Not always - in Bayonne (and perhaps other ports), for some, if validated, they don't ask for the card.

[Flipflopsnfrozendrinks]

My DH and I sailed on Celebrity in November.  When we got to the pier, we were held up a few minutes because when we uploaded our vacc cards, the RCI person who inputted the info into the system mixed up his dates.  They just took a look at his card, updated the info right there and sent us right to the ship for boarding. It was stressful for about 2 minutes.  LOL.  They were checking everyone's vacc and test docs at the pier.

Kim

[craftymarie]

Thanks guys.