Syracusefan44 Posted August 29, 2022 #1 Share Posted August 29, 2022 My wife and I booked our first cruise on Holland America last week. We can’t wait to try Holland America after cruising with Princess for the past 15+ years. We submitted our brokerage statement to Holland America and we are wondering where on the website we could find our $250 shareholder benefit once it is approved. Thank you. Link to comment Share on other sites More sharing options...
john2003 Posted August 29, 2022 #2 Share Posted August 29, 2022 If you used a TA only they can see it. If you booked direct I believe you can see it but someone else will have to point you. Link to comment Share on other sites More sharing options...
Cruise Suzy Posted August 29, 2022 #3 Share Posted August 29, 2022 35 minutes ago, Syracusefan44 said: We submitted our brokerage statement to Holland America and we are wondering where on the website we could find our $250 shareholder benefit once it is approved. If you booked with a TA, you will not find it online. The next time you have a confirmation receipt sent/given to you, it will be listed on the first page under Guest Information. One person will have more than the other. Link to comment Share on other sites More sharing options...
Suzanne123 Posted August 30, 2022 #4 Share Posted August 30, 2022 I submitted my request yesterday, and this morning I received an updated invoice showing the OBC in the Guest Information area. Link to comment Share on other sites More sharing options...
dchip Posted August 30, 2022 #5 Share Posted August 30, 2022 We have a TA but we received a confirmation email directly from HAL. Denise Link to comment Share on other sites More sharing options...
Rare VMax1700 Posted August 30, 2022 #6 Share Posted August 30, 2022 2 hours ago, Suzanne123 said: I submitted my request yesterday, and this morning I received an updated invoice showing the OBC in the Guest Information area. What is the 'Guest Information area'? Is this on your TA's website? AFAIK there is no place on the HAL website that shows invoices. Link to comment Share on other sites More sharing options...
Suzanne123 Posted August 30, 2022 #7 Share Posted August 30, 2022 It is on your invoice. You can call HAL and have them e-mail one to you. I don’t use TAs. Link to comment Share on other sites More sharing options...
Rare richwmn Posted August 30, 2022 #8 Share Posted August 30, 2022 5 minutes ago, Suzanne123 said: It is on your invoice. You can call HAL and have them e-mail one to you. I don’t use TAs. If a TA is involved they must be the one to request the Guest Copy of the invoice. It is part of the service they are supposed to provide Link to comment Share on other sites More sharing options...
Rare bluesplayer Posted August 30, 2022 #9 Share Posted August 30, 2022 If you use a TA ask them to email you an updated invoice. Link to comment Share on other sites More sharing options...
StLouisCruisers Posted August 30, 2022 #10 Share Posted August 30, 2022 My TA and her assistant have both promised to email me the HAL confirmation after I made final payment recently. Neither has come through yet. How difficult can it be for them to obtain it and email it to me? We're not planning on booking any new cruises with her in the future. I wish HAL could just email me one, but obviously not. Link to comment Share on other sites More sharing options...
Rare richwmn Posted August 30, 2022 #11 Share Posted August 30, 2022 6 minutes ago, StLouisCruisers said: My TA and her assistant have both promised to email me the HAL confirmation after I made final payment recently. Neither has come through yet. How difficult can it be for them to obtain it and email it to me? We're not planning on booking any new cruises with her in the future. I wish HAL could just email me one, but obviously not. There are many 'Travel Agents' out there that want the commission without doing anything to earn it. HAL takes the position (rightfully I think) that the TA should do what they are paid to do. If HAL has to do these things, why should they (HAL) pay the Travel Agent? Link to comment Share on other sites More sharing options...
brovol Posted August 30, 2022 #12 Share Posted August 30, 2022 I have two HAL cruises booked, one Christmas week, and another in April. I sent two separate emails with the same photo of a stock statement, and including the booking # and cruise date, and then received an email confirming that the stockholder credit was approved and would be applied at embarkation. I have a TA, so don't have an updated invoice, but I trust it should be there in my account when we board. Shouldn't I? Link to comment Share on other sites More sharing options...
john2003 Posted August 30, 2022 #13 Share Posted August 30, 2022 I would trust it but take the confirmation email with you to the cruise just in case. Link to comment Share on other sites More sharing options...
rover16 Posted August 30, 2022 #14 Share Posted August 30, 2022 We have a PCC from HAL, but got email confirmation direct from HAL last month. Link to comment Share on other sites More sharing options...
trixiee Posted August 30, 2022 #15 Share Posted August 30, 2022 Is it $250.00 now? Link to comment Share on other sites More sharing options...
Rare carlmm Posted August 30, 2022 #16 Share Posted August 30, 2022 28 minutes ago, trixiee said: Is it $250.00 now? For 14 days and up. 1 Link to comment Share on other sites More sharing options...
DrTee Posted August 30, 2022 #17 Share Posted August 30, 2022 Mine isn’t showing up on my account online (yet), but I have email confirmation. Link to comment Share on other sites More sharing options...
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