retird Posted October 8, 2022 #1 Share Posted October 8, 2022 My celebrity app works fine on my iphone but not on my Ipad. At the top of the screen, tapping on the ship logo or the other two logos does not work, i have to swipe the screen left or right. If i go to view deck plans i cannot get back to other screens. I have to shut my ipad off and restart it. Are others having this issue or amI doing something wrong? I tried deleting and downloading new app. Link to comment Share on other sites More sharing options...
Rare bjahil47 Posted October 8, 2022 #2 Share Posted October 8, 2022 It has never worked correctly on my iPad. I just use app on iPhone. Link to comment Share on other sites More sharing options...
retird Posted October 8, 2022 Author #3 Share Posted October 8, 2022 4 minutes ago, bjahil47 said: It has never worked correctly on my iPad. I just use app on iPhone. Thank you Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted October 8, 2022 #4 Share Posted October 8, 2022 1 hour ago, retird said: My celebrity app works fine on my iphone but not on my Ipad. At the top of the screen, tapping on the ship logo or the other two logos does not work, i have to swipe the screen left or right. If i go to view deck plans i cannot get back to other screens. I have to shut my ipad off and restart it. Are others having this issue or amI doing something wrong? I tried deleting and downloading new app. I am currently not having a problem using my iPad or Andreoid tablet with the Celebrity app. Link to comment Share on other sites More sharing options...
Charles4515 Posted October 8, 2022 #5 Share Posted October 8, 2022 The Celebrity app is a phone app. Celebrity could make it be both a phone and tablet app but they have not. 1 Link to comment Share on other sites More sharing options...
jelayne Posted October 8, 2022 #6 Share Posted October 8, 2022 The app works on my iPad without a problem. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted October 8, 2022 #7 Share Posted October 8, 2022 Iain has a rather old iPad - my guess is 4 years old. I went to update the Celebrity app and it said I needed at least ios 15 he was at 14.5. I updated the IOS I believe it is 15.5 and then updated Celebrity App. I opened Celebrity and played around. It performed perfectly. I was able to open up deck plans and close them, look at my shore excursion, view menus and switch between cruises with not a single problem. Possibly update the Celebrity App and IOS if required and do a HARD REBOOT Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted October 8, 2022 #8 Share Posted October 8, 2022 If both the app and device - of whatever type - are not updated there will be issues. Clearing the cache and rebooting makes it work on ever my wife's 6 year old android phone - never well, but works. Found long ago to use my TA for bookings and look at Celebrity or a "very fast" travel site to see the details on promos. Link to comment Share on other sites More sharing options...
retird Posted October 8, 2022 Author #9 Share Posted October 8, 2022 42 minutes ago, Arizona Wildcat said: If both the app and device - of whatever type - are not updated there will be issues. Clearing the cache and rebooting makes it work on ever my wife's 6 year old android phone - never well, but works. Found long ago to use my TA for bookings and look at Celebrity or a "very fast" travel site to see the details on promos. Mine works fine as well on my iphone not on my ipad Link to comment Share on other sites More sharing options...
retird Posted October 8, 2022 Author #10 Share Posted October 8, 2022 1 hour ago, Jim_Iain said: Iain has a rather old iPad - my guess is 4 years old. I went to update the Celebrity app and it said I needed at least ios 15 he was at 14.5. I updated the IOS I believe it is 15.5 and then updated Celebrity App. I opened Celebrity and played around. It performed perfectly. I was able to open up deck plans and close them, look at my shore excursion, view menus and switch between cruises with not a single problem. Possibly update the Celebrity App and IOS if required and do a HARD REBOOT My ipad is 3 months old, with latest os 15.7. My issue is that if i open deck plans, i cannot get back to the shore excursions etc without restarting my ipad. I will just keep using my iphone, just that with age i was trying to have larger screen and larger text. Lol Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted October 8, 2022 #11 Share Posted October 8, 2022 2 hours ago, retird said: My ipad is 3 months old, with latest os 15.7. My issue is that if i open deck plans, i cannot get back to the shore excursions etc without restarting my ipad. I will just keep using my iphone, just that with age i was trying to have larger screen and larger text. Lol Curious - on the deckplans can you see the x on the upper left corner? If so are you saying nothing happens when you tap it? I use to get stuck on some screens that had a white X or Arrow on a white or light background. I finally just learned to click that area and it usually closes the screen even if I cant see it. (poor web design) Link to comment Share on other sites More sharing options...
bama4cruisin Posted October 8, 2022 #12 Share Posted October 8, 2022 I just checked. My IPad is barely 1 year old and updated with the most recent release. I just maneuvered through the different sections, from Deck Plans to Excursions to Dining to my calendar and more. Very quick response time. Good luck with yours! Link to comment Share on other sites More sharing options...
retird Posted October 8, 2022 Author #13 Share Posted October 8, 2022 12 minutes ago, Jim_Iain said: Curious - on the deckplans can you see the x on the upper left corner? If so are you saying nothing happens when you tap it? I use to get stuck on some screens that had a white X or Arrow on a white or light background. I finally just learned to click that area and it usually closes the screen even if I cant see it. (poor web design) No. No x and no <. On my iphone i have the x and the arrow. I tried touching the same spot on my ipad but didnt work. also my wife and i are both on a southern cruise to ABC in January and when we sign in to our cruise hers shows a different arrival and departure at each port than mine. We both sign in using chrome and we both click on shore excursions and when the next screen comes up that is where the arrival and departure times are different. Mine matches the booking confirmation and hers doesn’t Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted October 8, 2022 #14 Share Posted October 8, 2022 Just now, retird said: No. No x and no <. On my iphone i have the x and the arrow. I tried touching the same spot on my ipad but didnt work. also my wife and i are both on a southern cruise to ABC in January and when we sign in to our cruise hers shows a different arrival and departure at each port than mine. We both sign in using chrome and we both click on shore excursions and when the next screen comes up that is where the arrival and departure times are different. Mine matches the booking confirmation and hers doesn’t Now that does sound like a problem. On both my phone and iPad there is an X on the corner of the deckplans and they work. When having a major problem with the app on a cruise the IT Manager came to the Retreat and did the following. Had me log out off the app, Hard Close the app, Reboot my Phone. Open the App and select a different cruise then go back and select my current cruise. It fixed most of the problems. They next had me uninstall and reinstall - which fixed my final problem. Link to comment Share on other sites More sharing options...
Charles4515 Posted October 8, 2022 #15 Share Posted October 8, 2022 (edited) 6 minutes ago, retird said: No. No x and no <. On my iphone i have the x and the arrow. I tried touching the same spot on my ipad but didnt work. also my wife and i are both on a southern cruise to ABC in January and when we sign in to our cruise hers shows a different arrival and departure at each port than mine. We both sign in using chrome and we both click on shore excursions and when the next screen comes up that is where the arrival and departure times are different. Mine matches the booking confirmation and hers doesn’t What is this about Chrome? I thought we were discussing the Celebrity app. Edited October 8, 2022 by Charles4515 Link to comment Share on other sites More sharing options...
retird Posted October 8, 2022 Author #16 Share Posted October 8, 2022 13 minutes ago, Charles4515 said: What is this about Chrome? I thought we were discussing the Celebrity app. The issue of no x or arrow to get out of deck view is in the app. The different times for arrival and departure is when I use chrome instead of Safari to sign in to th celebrity website to work on my cruise. Sorry for the confusion. I use chrome to sign in to celebrity website because when i sign in with safari the site says an error occured and i cant navigate through their site. I have worked with apple to troubleshoot to see if it was my ipad causing the problem. We came to the conclusion that it was a celebrity website issue. Seems to affect different users differently Link to comment Share on other sites More sharing options...
retird Posted October 8, 2022 Author #17 Share Posted October 8, 2022 21 minutes ago, Jim_Iain said: Now that does sound like a problem. On both my phone and iPad there is an X on the corner of the deckplans and they work. When having a major problem with the app on a cruise the IT Manager came to the Retreat and did the following. Had me log out off the app, Hard Close the app, Reboot my Phone. Open the App and select a different cruise then go back and select my current cruise. It fixed most of the problems. They next had me uninstall and reinstall - which fixed my final problem. Ive done all those things and an apple tech also troubleshoot with me and found nothing wrong on my or the ipad’s part Link to comment Share on other sites More sharing options...
Charles4515 Posted October 8, 2022 #18 Share Posted October 8, 2022 5 minutes ago, retird said: Sorry for the confusion. I use chrome to sign in to celebrity website because when i sign in with safari the site says an error occured and i cant navigate through their site. I have worked with apple to troubleshoot to see if it was my ipad causing the problem. We came to the conclusion that it was a celebrity website issue. Seems to affect different users differently I never had any issue with Safari and the Celebrity website. Are you using an ad blocker? I have had to turn mine off for some websites. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted October 8, 2022 #19 Share Posted October 8, 2022 12 minutes ago, retird said: Ive done all those things and an apple tech also troubleshoot with me and found nothing wrong on my or the ipad’s part LOL... sometime we just have to say .... it is what it is and move on. At least your Phone App works for you. I had never tried it on Ian's iPad until you asked. I wasn't expecting to work and was surprised when it did. Link to comment Share on other sites More sharing options...
CNPGOLF Posted October 9, 2022 #20 Share Posted October 9, 2022 The Celebrity app works fine on my Ipad air. Link to comment Share on other sites More sharing options...
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