Rare dlh015 Posted November 12, 2022 #1 Share Posted November 12, 2022 I know many of you have a lot more cruises booked than I do...I have 3 currently booked. Whenever I switch to a different cruise and then later switch to another, I find that one or both of the remaining cruises have vanished! Trying to link the 'missing' cruises does nothing except give a message that the cruise is already linked. But it still not displayed. Signing out and then signing back in fixes the issue until I switch again. I'm using an up-to-date Android phone. And there is no such issue using the Planner. Has anyone else encountered this? Is this a known issue? Since there is a workaround, I likely won't bother X support about it at this time. But it would be kinda nice if it worked correctly. 😏 Link to comment Share on other sites More sharing options...
WestLakeGirl Posted November 12, 2022 #2 Share Posted November 12, 2022 The app sucks, as so many have posted😟 1 1 Link to comment Share on other sites More sharing options...
Rare dlh015 Posted November 12, 2022 Author #3 Share Posted November 12, 2022 Oh, yes, I do know that...lol...this was just a new foible that I encountered today... Link to comment Share on other sites More sharing options...
patty1955 Posted November 12, 2022 #4 Share Posted November 12, 2022 1 hour ago, dlh015 said: Signing out and then signing back in fixes the issue until I switch again. Thank you for posting the work around. I was having the same problem and now I can see my cruise. 1 Link to comment Share on other sites More sharing options...
davekathy Posted November 12, 2022 #5 Share Posted November 12, 2022 1 hour ago, dlh015 said: I'm using an up-to-date Android phone. And there is no such issue using the Planner. Has anyone else encountered this? I haven't experienced any issues with the app when switching back and forth on my Samsung Android phone. 1 Link to comment Share on other sites More sharing options...
patty1955 Posted November 12, 2022 #6 Share Posted November 12, 2022 Just now, davekathy said: I haven't experienced any issues with the app when switching back and forth on my Samsung Android phone. I hadn't either until I did. 1 1 Link to comment Share on other sites More sharing options...
lola2013 Posted November 12, 2022 #7 Share Posted November 12, 2022 Same problem here! My upcoming cruise is missing along with December, 2023…but 2024 is there! Technology is not my friend…good to know this time it’s not just me! Link to comment Share on other sites More sharing options...
Rare dlh015 Posted November 12, 2022 Author #8 Share Posted November 12, 2022 2 minutes ago, davekathy said: I haven't experienced any issues with the app when switching back and forth on my Samsung Android phone. Thanks...I'm using a Motorola Android One... 1 Link to comment Share on other sites More sharing options...
davekathy Posted November 12, 2022 #9 Share Posted November 12, 2022 5 minutes ago, patty1955 said: I hadn't either until I did. And I still don't. 🤣📱 Link to comment Share on other sites More sharing options...
RichYak Posted November 12, 2022 #10 Share Posted November 12, 2022 For the last few days, I was only seeing 1 of my upcoming cruises in the app. Logging out/in didn't help. I just noticed there was an update for the app which solved the problem. iPhone 14. Link to comment Share on other sites More sharing options...
Rare dlh015 Posted November 12, 2022 Author #11 Share Posted November 12, 2022 5 minutes ago, RichYak said: For the last few days, I was only seeing 1 of my upcoming cruises in the app. Logging out/in didn't help. I just noticed there was an update for the app which solved the problem. iPhone 14. Yes, the very first thing I did was delete/reinstall the app although I had already made sure I was using the latest and...no...I won't say greatest 😂...version. Maybe they'll get it right for android in the next release...and maybe not... Link to comment Share on other sites More sharing options...
Nashna Posted November 12, 2022 #12 Share Posted November 12, 2022 Once I figured out how to do it on my IPhone, I have not had any issues. Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted November 13, 2022 #13 Share Posted November 13, 2022 1 hour ago, Nashna said: Once I figured out how to do it on my IPhone, I have not had any issues. You have an iPhone and can successfully switch sailings right now? This issue only started very recently Link to comment Share on other sites More sharing options...
RichYak Posted November 13, 2022 #14 Share Posted November 13, 2022 1 hour ago, dlh015 said: Yes, the very first thing I did was delete/reinstall the app although I had already made sure I was using the latest and...no...I won't say greatest 😂...version. Maybe they'll get it right for android in the next release...and maybe not... Never mind. Even after the update I continue to have issues. Link to comment Share on other sites More sharing options...
patty1955 Posted November 13, 2022 #15 Share Posted November 13, 2022 2 minutes ago, RichYak said: Never mind. Even after the update I continue to have issues. Clear your cache. Link to comment Share on other sites More sharing options...
Rare dlh015 Posted November 13, 2022 Author #16 Share Posted November 13, 2022 2 minutes ago, RichYak said: Never mind. Even after the update I continue to have issues. Well, that just...well, you know...🙄 Link to comment Share on other sites More sharing options...
RichYak Posted November 13, 2022 #17 Share Posted November 13, 2022 6 minutes ago, patty1955 said: Clear your cache. I just updated the app. Would that not have done it? Link to comment Share on other sites More sharing options...
bavrail18 Posted November 13, 2022 #18 Share Posted November 13, 2022 The same problem is happening in both the Royal and Celebrity app. Link to comment Share on other sites More sharing options...
patty1955 Posted November 13, 2022 #19 Share Posted November 13, 2022 1 hour ago, RichYak said: I just updated the app. Would that not have done it? I don't know but it couldn't hurt. Link to comment Share on other sites More sharing options...
MamaFej Posted November 13, 2022 #20 Share Posted November 13, 2022 7 hours ago, dlh015 said: Oh, yes, I do know that...lol...this was just a new foible that I encountered today... Spolier Alert: . . . . . . . there will be another new foible tomorrow. 1 Link to comment Share on other sites More sharing options...
RichYak Posted November 13, 2022 #21 Share Posted November 13, 2022 1 hour ago, patty1955 said: I don't know but it couldn't hurt. Then, what cache are you recommending I clear? Link to comment Share on other sites More sharing options...
patty1955 Posted November 13, 2022 #22 Share Posted November 13, 2022 1 hour ago, RichYak said: Then, what cache are you recommending I clear? I don't know about apple but for android: How to clear your hidden app cache on Android Open device Settings, and select Apps. Find the app you want to clear app data for, tap it, and select Storage. Tap Clear cache to delete all cached data for the selected app. Repeat the process for other apps to continue clearing hidden app cache. Link to comment Share on other sites More sharing options...
gfkcruiser Posted November 13, 2022 #23 Share Posted November 13, 2022 All show on app on iPad but not on iPhone at current time. Hopefully a temporary app issue for iphone. Link to comment Share on other sites More sharing options...
SSAtlantic Posted November 13, 2022 #24 Share Posted November 13, 2022 I updated my app, both cruises showed up. An hour later, back to only one. 🤷♀️ Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted November 13, 2022 #25 Share Posted November 13, 2022 2 minutes ago, SSAtlantic said: I updated my app, both cruises showed up. An hour later, back to only one. 🤷♀️ just going to say, I refreshed the app and it worked. I closed the app and reopened it and it still works; will check again a few hours from now Link to comment Share on other sites More sharing options...
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