trvlwrld Posted March 29, 2023 #1 Share Posted March 29, 2023 I can’t believe it! I emailed my shareholder OBC form this afternoon and it showed up on my booking within 30 minutes…they even sent me a new booking confirmation with the OBC line itemized…could Princess be upping their customer service? 6 Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted March 29, 2023 #2 Share Posted March 29, 2023 5 minutes ago, trvlwrld said: I can’t believe it! I emailed my shareholder OBC form this afternoon and it showed up on my booking within 30 minutes…they even sent me a new booking confirmation with the OBC line itemized…could Princess be upping their customer service? I sent a request a week ago Sunday and it was processed Monday morning. I too received a booking confirmation right after that and I have to admit it freaked me out a little because this is a casino cruise. And I had finally gotten everything fixed on it. Happy to see that it was just the extra OBC that generated the new booking confirmation. 5 Link to comment Share on other sites More sharing options...
jeromep Posted March 29, 2023 #3 Share Posted March 29, 2023 I requested my shareholder OBC last week and it was credited to me overnight. I was impressed. 3 Link to comment Share on other sites More sharing options...
Steelers36 Posted March 29, 2023 #4 Share Posted March 29, 2023 Looks like that department at PCL HQ is humming along just like it used to pre-Covid. 2 Link to comment Share on other sites More sharing options...
Ladyshopper23 Posted March 29, 2023 #5 Share Posted March 29, 2023 I had similar last year when I applied - it was done in 20 minutes. Couldn't believe it! 2 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted March 29, 2023 #6 Share Posted March 29, 2023 I would hazard a guess that it would be very easy to train new personnel to perform these processes in a fairly short period of time. Especially compared to the training that would be required for a phone/chat rep who would have to cover a wide gamut of topics to be considered "trained". But I agree...small steps add up! 2 Link to comment Share on other sites More sharing options...
Techwizardress Posted March 29, 2023 #7 Share Posted March 29, 2023 I was also surprised that my OBC was done within the hour of my faxing over the form. Nice to see how efficient they are at applying it. 2 Link to comment Share on other sites More sharing options...
sirclean Posted March 29, 2023 #8 Share Posted March 29, 2023 I booked yesterday for a last minute cruise. I uploaded my information last night, and awoke to an email updating my travel documents to include my stockholder's benefit credit! Email Baby!! 2 Link to comment Share on other sites More sharing options...
WmFCoyote Posted March 29, 2023 #9 Share Posted March 29, 2023 Where did you send the stockholders benefit request to? I have an address to snail mail it but would rather e-mail or fax the request. Thanks Link to comment Share on other sites More sharing options...
sirclean Posted March 30, 2023 #10 Share Posted March 30, 2023 sbpcl@princesscruises.com 2 Link to comment Share on other sites More sharing options...
GonzoWCS Posted March 30, 2023 #11 Share Posted March 30, 2023 whoooweeee! Cheers Link to comment Share on other sites More sharing options...
Buckeye10640 Posted March 30, 2023 #12 Share Posted March 30, 2023 On 3/28/2023 at 11:16 PM, trvlwrld said: I can’t believe it! I emailed my shareholder OBC form this afternoon and it showed up on my booking within 30 minutes…they even sent me a new booking confirmation with the OBC line itemized…could Princess be upping their customer service? Yeah, mine was recently faxed, and processed in under 24 hours. Link to comment Share on other sites More sharing options...
Techwizardress Posted March 30, 2023 #13 Share Posted March 30, 2023 Here is the form I have used for my last four cruises. ShareholderBenefitRequestForm.pdf 1 2 Link to comment Share on other sites More sharing options...
Guest ldtr Posted March 30, 2023 #14 Share Posted March 30, 2023 (edited) Mailed my request at 2:02. Got confirmation that it was credited to my 2 cruises at 2:20. Funny thing is that I got an e-mail at 2:05 acknowledging receipt that said it might take up to 21 days to receive credit. In reality more like 21 minutes. Edited March 30, 2023 by ldtr Link to comment Share on other sites More sharing options...
brisalta Posted March 30, 2023 #15 Share Posted March 30, 2023 7 hours ago, Techwizardress said: Here is the form I have used for my last four cruises. ShareholderBenefitRequestForm.pdf 90.81 kB · 13 downloads If you are emailing the information, a form slows down the process as it one more attachment that needs to be opened. Put the requested information in the body of the email along with the attachment showing the proof of ownership. Indicate on the subject line that is a shareholder benefit request and the date of sailing. 1 Link to comment Share on other sites More sharing options...
MissP22 Posted April 1, 2023 #16 Share Posted April 1, 2023 Something has actually changed for the better ! 2 Link to comment Share on other sites More sharing options...
hikerbiker Posted April 1, 2023 #17 Share Posted April 1, 2023 Yes, was pleasantly surprised that my email request was completed within hours along with an updated travel document. Great job Princess cruises! 1 Link to comment Share on other sites More sharing options...
KLM3164 Posted April 10, 2023 #18 Share Posted April 10, 2023 I just sent an email for 2 cruises at 2:15 pm and both cruises had the OBC applied at 2:24 pm so it took only 9 minutes. I received a confirmation notice for each cruise. This is for 2 cruises in November. Now that’s great service IMHO!!! 1 Link to comment Share on other sites More sharing options...
Prost Posted April 11, 2023 #19 Share Posted April 11, 2023 If I booked a cruise for May 20th, would submitting this now be too late since they said all reservation has to be made by Feb 28, 2023? Link to comment Share on other sites More sharing options...
brisalta Posted April 11, 2023 #20 Share Posted April 11, 2023 2 minutes ago, Prost said: If I booked a cruise for May 20th, would submitting this now be too late since they said all reservation has to be made by Feb 28, 2023? Submit it and find out, Link to comment Share on other sites More sharing options...
KLM3164 Posted April 11, 2023 #21 Share Posted April 11, 2023 2 minutes ago, Prost said: If I booked a cruise for May 20th, would submitting this now be too late since they said all reservation has to be made by Feb 28, 2023? You can submit your request for shareholder OBC now….it’s not too late. 1 Link to comment Share on other sites More sharing options...
SiliconCruiser Posted April 11, 2023 #22 Share Posted April 11, 2023 On 4/1/2023 at 2:18 PM, hikerbiker said: Yes, was pleasantly surprised that my email request was completed within hours along with an updated travel document. Great job Princess cruises! My experience is that they issue the credit quickly (within hours), but I've never received any kind of acknowledgement that the credit had been issued. Link to comment Share on other sites More sharing options...
RedIguana Posted April 11, 2023 #23 Share Posted April 11, 2023 2 hours ago, SiliconCruiser said: My experience is that they issue the credit quickly (within hours), but I've never received any kind of acknowledgement that the credit had been issued. Sent mine out on Saturday night before Easter. Received the auto reply it had been received. Not sure when it hit my account, but is there as of Tuesday (3 days later). Was not notified it was coming, but was not expecting notification. First time submitting for me, was pleasantly surprised how quick and easy it was. Link to comment Share on other sites More sharing options...
pompeii Posted April 11, 2023 #24 Share Posted April 11, 2023 3 hours ago, SiliconCruiser said: My experience is that they issue the credit quickly (within hours), but I've never received any kind of acknowledgement that the credit had been issued. Yes, I faxed mine in this morning and by the time I thought to check on it early afternoon, it was already applied. Link to comment Share on other sites More sharing options...
lvcruiser`12 Posted April 12, 2023 #25 Share Posted April 12, 2023 Yes, they are really efficient right now. I submitted email requests today for a cruise leaving on April 16 and one on May 13 and I received updated booking confirmation on both within 30 minutes. I'm totally shocked! Link to comment Share on other sites More sharing options...
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