NCL price drop after final payment policy

[masspector]

1 hour ago, clhealy5 said:

Who do you email? My TA said we have to email to see if they will offer us something? I am after final payment and price dropped 1000.  I tried chat they could not help

I called when I got my upgrade.  I did not email.

[RocketMan275]

1 hour ago, clhealy5 said:

Who do you email? My TA said we have to email to see if they will offer us something? I am after final payment and price dropped 1000.  I tried chat they could not help

 

21 minutes ago, ChiefMateJRK said:

Why doesn't your TA call NCL?

 

12 minutes ago, Travelicious said:

Yes, your TA should take care of this for you.  If not, you probably should find a new one for next time.  

My TA handled the FCC for a price drop after final payment.

Over $1500.

NCL tried to tell her there was no price drop because all cabins in that category were sold out.  TA told NCL, hooey, you're still advertising that category for sale on your website.  We got the price drop.

[valentinevar]

Just had a terrible experience with this. We booked our cruise 2 weeks ago and it was past final payment date so we paid for the entire cruise when we booked it. Checked again today and it's $500 less. We booked directly with NCL over the phone and when we spoke with our cruise agent we asked if they would price match and give us our money back if the cruise dropped in price and he said yes. Called them today, our cruise agent has been AWOL since last week (he won't call me back lol, and it's not like I've been calling him often or anything, I called once to ask about booking excursions and left him a voicemail and he never got back to me). 

 

We talked to someone yesterday over the phone and told them the cruise had dropped in price and we'd like the price adjusted. Well, they told us on the phone they'd submit a request and we'd be notified via email when it's processed. They didn't give us any options and what they did was offer us future cruise credit, here's the quote from the email:

 

• "These credits will be available for one year to book and sail, upon completion of your current sailing on Debarkation Day.  

 

• Please note terms and conditions include but are not limited to the following: Your future cruise credit (FCC) is only applicable towards sailings six days or longer, FCC provided is non-transferable, FCC provided is non-refundable, FCC is issued to guest 1 and 2 on the reservation only, guest who cancel their reservation prior to sailing will have their FCC deactivated from their client profile."

 

So basically what we got back was an opportunity to spend more money in the future. We don't cruise very often so we were not happy about this. We called them to see if it could be credit used on this ship, they said no. We told them it was unfair that when we booked the cruise the agent said they would price match and they basically said tough luck. My husband argued with them and told them he didn't believe them that there was nothing they could do about this since we were told the cruise would be price matched originally and the guy on the phone told him "I would risk my job to do anything against our policy so I'm done with this conversation" and hung up on him. If our first agent had explained that this is what would be offered, it wouldn't have been so grating when we got the email but he did not say that at all when we booked. He asked if we could listen to the call recording from when we booked and they said we'd have to basically sue them to get access to the call record.

 

Needless to say, my husband is not happy about this. 

Edited April 26 by valentinevar

[RocketMan275]

37 minutes ago, valentinevar said:

Needless to say, my husband is not happy about this. 

If you review this thread, you'll find that giving FCC for price drops following final payment is standard policy from NCL.  

[Russiamomm]

6 minutes ago, RocketMan275 said:

If you review this thread, you'll find that giving FCC for price drops following final payment is standard policy from NCL.  

Yup.  That’s the policy.  After final payment they will give a one time FCC for price drops, and only up to two weeks before sailing date.  Before final payment date you can reprice any number of times (with certain exceptions like if you booked those air, and subject to the new promos attached at the time of repricing/rebooking.  
 

Sorry if the rep wasn’t clear on this.  But I have to ask.  If you bought a coat last week for $100 and it goes down to $50 this week, do you expect the store to give  you $50?  

[cruiseny4life]

1 hour ago, valentinevar said:

• "These credits will be available for one year to book and sail, upon completion of your current sailing on Debarkation Day.  

 

• Please note terms and conditions include but are not limited to the following: Your future cruise credit (FCC) is only applicable towards sailings six days or longer, FCC provided is non-transferable, FCC provided is non-refundable, FCC is issued to guest 1 and 2 on the reservation only, guest who cancel their reservation prior to sailing will have their FCC deactivated from their client profile."

That's their policy. Take this as an educational moment. Always, always read the terms and conditions. Never take an employee of a corporation at their word. Especially if they are a salesperson. 

 

Sorry you're dealing with this disappointment, but unfortunately your husband can either 1) accept the FCC, 2) be upset which will ruin his and your cruise, 3) say the heck with it and book a lot more cruises, because cruising is amazing despite what onshore NCL wants to do to customers (gouge them for the most possible money, as all corporations do). 

[DCGuy64]

1 hour ago, valentinevar said:

We booked our cruise 2 weeks ago

 

1 hour ago, valentinevar said:

he won't call me back lol, and it's not like I've been calling him often or anything, I called once to ask about booking excursions and left him a voicemail and he never got back to me

You said you only booked 2 weeks ago, but you also say you called the representative about booking excursions and he never got back to you? How much time had you given him to reply? I am also sorry to hear you were given bad information, but I have to say that $500 FCC is pretty darned generous. I'd take that in a heartbeat! Enjoy your cruise, BTW. When do you sail? Is it soon?

[zqvol]

1 hour ago, valentinevar said:

Just had a terrible experience with this. We booked our cruise 2 weeks ago and it was past final payment date so we paid for the entire cruise when we booked it. Checked again today and it's $500 less. We booked directly with NCL over the phone and when we spoke with our cruise agent we asked if they would price match and give us our money back if the cruise dropped in price and he said yes. Called them today, our cruise agent has been AWOL since last week (he won't call me back lol, and it's not like I've been calling him often or anything, I called once to ask about booking excursions and left him a voicemail and he never got back to me). 

 

We talked to someone yesterday over the phone and told them the cruise had dropped in price and we'd like the price adjusted. Well, they told us on the phone they'd submit a request and we'd be notified via email when it's processed. They didn't give us any options and what they did was offer us future cruise credit, here's the quote from the email:

 

• "These credits will be available for one year to book and sail, upon completion of your current sailing on Debarkation Day.  

 

• Please note terms and conditions include but are not limited to the following: Your future cruise credit (FCC) is only applicable towards sailings six days or longer, FCC provided is non-transferable, FCC provided is non-refundable, FCC is issued to guest 1 and 2 on the reservation only, guest who cancel their reservation prior to sailing will have their FCC deactivated from their client profile."

 

So basically what we got back was an opportunity to spend more money in the future. We don't cruise very often so we were not happy about this. We called them to see if it could be credit used on this ship, they said no. We told them it was unfair that when we booked the cruise the agent said they would price match and they basically said tough luck. My husband argued with them and told them he didn't believe them that there was nothing they could do about this since we were told the cruise would be price matched originally and the guy on the phone told him "I would risk my job to do anything against our policy so I'm done with this conversation" and hung up on him. If our first agent had explained that this is what would be offered, it wouldn't have been so grating when we got the email but he did not say that at all when we booked. He asked if we could listen to the call recording from when we booked and they said we'd have to basically sue them to get access to the call record.

 

Needless to say, my husband is not happy about this. 

 I thing unusual about what NCL is doing, that’s just how it is. 

[valentinevar]

43 minutes ago, Russiamomm said:

Yup.  That’s the policy.  After final payment they will give a one time FCC for price drops, and only up to two weeks before sailing date.  Before final payment date you can reprice any number of times (with certain exceptions like if you booked those air, and subject to the new promos attached at the time of repricing/rebooking.  
 

Sorry if the rep wasn’t clear on this.  But I have to ask.  If you bought a coat last week for $100 and it goes down to $50 this week, do you expect the store to give  you $50?  

4 minutes ago, cruiseny4life said:

That's their policy. Take this as an educational moment. Always, always read the terms and conditions. Never take an employee of a corporation at their word. Especially if they are a salesperson. 

 

Sorry you're dealing with this disappointment, but unfortunately your husband can either 1) accept the FCC, 2) be upset which will ruin his and your cruise, 3) say the heck with it and book a lot more cruises, because cruising is amazing despite what onshore NCL wants to do to customers (gouge them for the most possible money, as all corporations do). 

I understand that that is their policy, don't get me wrong, what we didn't like is that we were told one thing and that turned out not to be true. Definite lesson learnt! Second lesson we are learning now is we should have done this through the Costco travel since we would have received more benefits. I'm trying to get them to change it now but it probably won't happen, but again, we are at fault for that.

 

@Russiamomm If I bought a coat last week and when I bought it I asked the cashier, can I return it in one week if the price goes down and buy it at the discount and she says yes, then yes, I would expect to do that. Its not something I would ask about when buying a coat, but maybe if the coat was over $5k lol. But to give you a real life example, I bought a roomba vacuum a few years ago from Costco. A week after I bought it, the same exact roomba went on sale for $100. I returned my roomba and bought it again at the discounted price and costco was happy to accommodate, but again, I am familiar with Costco policies. I am not familiar with NCL policies, which is why we specifically asked the agent when we booked. That's the disappointing part.

[valentinevar]

31 minutes ago, DCGuy64 said:

 

You said you only booked 2 weeks ago, but you also say you called the representative about booking excursions and he never got back to you? How much time had you given him to reply? I am also sorry to hear you were given bad information, but I have to say that $500 FCC is pretty darned generous. I'd take that in a heartbeat! Enjoy your cruise, BTW. When do you sail? Is it soon?

Yep, we booked April 11 (2 weeks ago) and it sails June 14 of this year. I called him a week ago to ask about booking excursions and maybe book the thermal pass (this was before we had noticed any price drop, so I wasn't calling about that) and it went to his voicemail which said he'd called me back within 24 hours. It is now week later and no call back. When we called to complain today about the FCC they said they would send him an urgent email to get back to us so we'll see. We were very happy when we talked to him, I even got my friend on the phone and she booked the same cruise on that same call, 10 day Mediterranean cruise.

Edited April 26 by valentinevar

[bluesea777]

2 hours ago, valentinevar said:

 

• "These credits will be available for one year to book and sail, upon completion of your current sailing on Debarkation Day.  

 

 

This is the rule, plain and simple, sorry.

 

We had a price drop a month after final payment and received FCC. Now, it's a month before cruise there's another price drop, but we're SOL as the post payment due price drop FCC can be given only once.

 

'Tis life.

 

[valentinevar]

1 minute ago, bluesea777 said:

 

This is the rule, plain and simple, sorry.

 

We had a price drop a month after final payment and received FCC. Now, it's a month before cruise there's another price drop, but we're SOL as the post payment due price drop FCC can be given only once.

 

'Tis life.

 

Yup. I get it and it wouldn't have been an issue if we'd been told that. The main complaint really is we were told otherwise when we were booking and now they don't want to honor what the agent told us. Lesson learnt, definitely. 

[masspector]

6 minutes ago, valentinevar said:

Yup. I get it and it wouldn't have been an issue if we'd been told that. The main complaint really is we were told otherwise when we were booking and now they don't want to honor what the agent told us. Lesson learnt, definitely. 

As always, get it in writing or record the conversation.  There is another option.  This happened to us on the Bermuda cuise that I started this thread about.  If there is a higher cabin category that is the same price or cheaper than you booked, they will upgrade you.  We had booked a balcony and they upgraded us to a club balcony for the same price. 

[snorklinbarb]

It's surprising they offered any FCC within 14 days to sail date.  I tried recently and got an email explaining their policy.  

 

It's conceivable when you booked (you said 2 weeks?) you technically did qualify for price drop but it would have been a very narrow window to 14 days before sailing, if even that.  And then later it would have been too late.

 

Wow, I'd be thrilled they may have bent policy to accommodate you.

[bluesea777]

1 hour ago, snorklinbarb said:

It's surprising they offered any FCC within 14 days to sail date.  I tried recently and got an email explaining their policy.  

 

It's conceivable when you booked (you said 2 weeks?) you technically did qualify for price drop but it would have been a very narrow window to 14 days before sailing, if even that.  And then later it would have been too late.

 

Wow, I'd be thrilled they may have bent policy to accommodate you.

They booked 2 weeks ago but the sail date is June 14 which isn’t within the 14 days ….

 

 

[lisa928]

Two questions with regards to getting an FCC if the price drops...

1) Do the promotions need to be the same, meaning if I got free gratuities can I only price match if there are also free gratuities? 

2) If I booked through a TA do I need to go through them or can I just contact NCL directly?  

 

[Jenhall111]

My haven cabin  which we booked in April 2022 dropped 4k after final payment. My TA called about the FCC and I was told my booking was ineligible. I am pushing the issue as I did not receive an adequate response as to why.  Given the large amount, I am having a hard time letting this go. Anyone have a similar issue ?

[roddy good boy]

20 hours ago, Russiamomm said:

Yup.  That’s the policy.  After final payment they will give a one time FCC for price drops, and only up to two weeks before sailing date.  Before final payment date you can reprice any number of times (with certain exceptions like if you booked those air, and subject to the new promos attached at the time of repricing/rebooking.  
 

Sorry if the rep wasn’t clear on this.  But I have to ask.  If you bought a coat last week for $100 and it goes down to $50 this week, do you expect the store to give  you $50?  

Actually, yes on the coat! Most department store retailers will give you the discount up to 30 days.

[Russiamomm]

35 minutes ago, roddy good boy said:

Actually, yes on the coat! Most department store retailers will give you the discount up to 30 days.

Maybe so, but not all.  Maybe a bad example, but you get the point.  Airfares also go up and down.  They normally won’t reprice an airfare after it’s booked if the price goes down.  They also don’t charge more if the price goes up.  

[zqvol]

2 hours ago, roddy good boy said:

Actually, yes on the coat! Most department store retailers will give you the discount up to 30 days.

Not around where I live 

[julig22]

6 hours ago, lisa928 said:

Two questions with regards to getting an FCC if the price drops...

1) Do the promotions need to be the same, meaning if I got free gratuities can I only price match if there are also free gratuities? 

2) If I booked through a TA do I need to go through them or can I just contact NCL directly?  

 

Your TA owns the reservation - it's up to them to contact NCL - NCL cannot assist you. The NCL-offered promotions (FAS) generally need to be the same but TA-added perks, such as free gratuities, are at the discretion of the TA.

[roddy good boy]

3 hours ago, Russiamomm said:

Maybe so, but not all.  Maybe a bad example, but you get the point.  Airfares also go up and down.  They normally won’t reprice an airfare after it’s booked if the price goes down.  They also don’t charge more if the price goes up.  

Okay. The airline example is a good one. There, you won’t even get a future airline credit if the price decreases!

[Menocchio]

20 minutes ago, roddy good boy said:

Okay. The airline example is a good one. There, you won’t even get a future airline credit if the price decreases!

Actually, if you have at least main cabin fare (the kind with free changes and cancellation) airlines will grant you e-credits for the difference if you call and ask. (Which is the same as cancelling and rebooking with that kind of ticket).

[shof515]

32 minutes ago, roddy good boy said:

Okay. The airline example is a good one. There, you won’t even get a future airline credit if the price decreases!

depending on the airline and/or the type of fare you booked there is no fees to cancel your existing airfare booking and then re book it at the lower price. I do this all the time with delta and jetblue, i get the difference back as a credit for a future flight

[roddy good boy]

16 minutes ago, shof515 said:

depending on the airline and/or the type of fare you booked there is no fees to cancel your existing airfare booking and then re book it at the lower price. I do this all the time with delta and jetblue, i get the difference back as a credit for a future flight

True, but I seldom purchase the free cancellation/free exchange ticket. It’s usually  approx $100 more expensive. But, I get your point, some airlines offer that for free ( Southwest being one of them).