We got our reimbursement!

[cartervan]

Hurray and hallelujah! We just got a check from Holland America to reimbursement us for our hotel and meals when we got COVID in Alaska in the summer of '22!  What a long hard struggle!  First we tried and tried to get our travel insurance to pay what they owed.  It wasn't a fly-by-night company we found on the internet, either.  It was recommended (and still sold) by our on-line travel agency, but turned out to be worthless.  So then we turned to HAL to ask for what was promised us, and started jumping through their hoops. All these months later they finally came through!!  I am so sorry that the cruise lines all had to suffer hard times during the worst of COVID, and they did take care of us, although they put us up in a very basic hotel room in Anchorage that was charging $400 a night (which they promised to reimburse us for.)  Well, finally, they did!! I just wanted to let those who are still waiting for their checks to not give up hope.

[RuthC]

Congratulations. 'Bout time, eh? 

[kazu]

Great news.  I completely commiserate on the insurance companies’ hoops.  I have been going through them for 10 months.  

 

So glad to hear you had a successful solution 👍 

[Mary229]

If you don’t mind me hijacking your thread.  I wrote last year about a situation caused by HAL that created a minor disaster during my Iguazu Falls overland excursion. It took about 6 months but they provided a solution that was beyond what we had asked.  We are very pleased 

[Blackduck59]

@cartervan I'm happy to hear your perserverance has paid off. It is too bad that you had to jump through the hoops. I think they set it up like that so most people will give up before they have to pay up.

[Cruising-along]

Congratulations!  I also know all to well the misery of getting insurance companies to do what they promise to do. We also went through that with a highly recommended travel insurance company. 

Do you mind telling us what the insurance company was?  

[Suzy Bell]

Today we finally received a reimbursement cheque for Covid- 19 quarantine hotel and meal expenses from our September 2022 cruise! We submitted our claim to HAL on December 20, 2022 after first being partially compensated by our travel insurance.

Took what seems like forever but HAL came through.

Now to look seriously at booking our next cruise.

 

 

[Vict0riann]

That is exciting!  Maybe ours will come through soon…

[Suzy Bell]

Today we finally received a reimbursement cheque for Covid- 19 quarantine hotel and meal expenses from our September 2022 cruise! We submitted our claim to HAL on December 20, 2022 after first being partially compensated by our travel insurance.

Took what seems like forever but HAL came through.

Now to look seriously at booking our next cruise.

 

 

[Suzy Bell]

47 minutes ago, Vict0riann said:

That is exciting!  Maybe ours will come through soon…

Yes, I hope you will receive yours soon. It's such a relief to have the issue resolved.

 

[Suzy Bell]

13 minutes ago, Suzy Bell said:

Today we finally received a reimbursement cheque for Covid- 19 quarantine hotel and meal expenses from our September 2022 cruise! We submitted our claim to HAL on December 20, 2022 after first being partially compensated by our travel insurance.

Took what seems like forever but HAL came through.

Now to look seriously at booking our next cruise.

 

 

Sorry for the double post. My mistake.