winterbliss Posted July 8 #1 Share Posted July 8 Our phones are antiquated, you might say. In trying to check in online for our upcoming cruise, I'm pressing the 'Web Version alternative', located underneath the download app icons, we proceed accordingly. When inserting our booking number, 'This booking has already been claimed' pops up in red and hence, cannot proceed. I've called Princess and no success with resolving the issue and told to print out our summary of the cruise and do the check in at the port. Has anyone else encountered this? I know apps are being pushed for everything nowadays but it seems rather ridiculous not to simply check in online. 1 Link to comment Share on other sites More sharing options...
ChattTenn Posted July 8 #2 Share Posted July 8 (edited) @winterblissWe did our check in on a laptop it works better that way. Edited July 8 by ChattTenn Link to comment Share on other sites More sharing options...
skynight Posted July 8 #3 Share Posted July 8 Princess really has messed up their on line programs. I found: choose link booking and the error message comes up then select the back arrow on your browser and you will find the check in page to enter the information 1 Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted July 8 #4 Share Posted July 8 (edited) What happens when you hit the cancel button? I've had that happen to me many times. I just keep hitting the cancel button and use my user name/password to sign in. Do you have an account with Princess.com? Edited July 8 by cr8tiv1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted July 8 #5 Share Posted July 8 25 minutes ago, ChattTenn said: @winterblissWe did our check in on a laptop it works better that way. As do we.... (I believe we are very close geographically!) 1 Link to comment Share on other sites More sharing options...
winterbliss Posted July 8 Author #6 Share Posted July 8 45 minutes ago, ChattTenn said: @winterblissWe did our check in on a laptop it works better that way. Yes, I tried to do it on my laptop...no luck. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 8 #7 Share Posted July 8 48 minutes ago, cr8tiv1 said: What happens when you hit the cancel button? I've had that happen to me many times. I just keep hitting the cancel button and use my user name/password to sign in. Do you have an account with Princess.com? 1 hour ago, winterbliss said: Our phones are antiquated, you might say. In trying to check in online for our upcoming cruise, I'm pressing the 'Web Version alternative', located underneath the download app icons, we proceed accordingly. When inserting our booking number, 'This booking has already been claimed' pops up in red and hence, cannot proceed. I've called Princess and no success with resolving the issue and told to print out our summary of the cruise and do the check in at the port. Has anyone else encountered this? I know apps are being pushed for everything nowadays but it seems rather ridiculous not to simply check in online. Yes, don’t push link button..that has never been functional. Push cancel button and it will bring up another screen…move down to Log in with booking number. You will enter name, dob and booking number. If yours doesn’t work try your spouses/partner’s info. You should be able to check in here. But, do print out your travel summary for sure, under the cruise personalizer, as it is confirmation of what you’ve booked and much more information. Take that and your documents/passports etc to check in at the port. 3 Link to comment Share on other sites More sharing options...
latebloomer56 Posted July 8 #8 Share Posted July 8 My log in and password stopped working and system won't let me get a new password because it says my log in is already being used. Have had to use booking number, it's a pain needing all my info to get it open but once done didn't have any other issues. We also don't use the app the web worked for us last time and now for October cruise. Link to comment Share on other sites More sharing options...
winterbliss Posted July 8 Author #9 Share Posted July 8 1 hour ago, skynight said: Princess really has messed up their on line programs. I found: choose link booking and the error message comes up then select the back arrow on your browser and you will find the check in page to enter the information May I suggest you get a job in Princess customer service? I did this and it worked!! Thank you so much!! Link to comment Share on other sites More sharing options...
winterbliss Posted July 9 Author #10 Share Posted July 9 41 minutes ago, PacnGoNow said: Yes, don’t push link button..that has never been functional. Push cancel button and it will bring up another screen…move down to Log in with booking number. You will enter name, dob and booking number. If yours doesn’t work try your spouses/partner’s info. You should be able to check in here. But, do print out your travel summary for sure, under the cruise personalizer, as it is confirmation of what you’ve booked and much more information. Take that and your documents/passports etc to check in at the port. Skynight just saved the day. Thank you for your tip as well, for future reference! 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 9 #11 Share Posted July 9 1 hour ago, skynight said: Princess really has messed up their on line programs. I found: choose link booking and the error message comes up then select the back arrow on your browser and you will find the check in page to enter the information Of course you would! Backwards entry for “Backwards IT” 😳 Good workaround! Link to comment Share on other sites More sharing options...
mtnesterz Posted July 9 #12 Share Posted July 9 2 hours ago, winterbliss said: Skynight just saved the day. Thank you for your tip as well, for future reference! Just in case you need another hack. We had the same exact problem using the web version. We called OceanNow and was told to scroll to the bottom of the login page, then log in using our booking number. Works on several cruises since. Link to comment Share on other sites More sharing options...
trin880 Posted July 9 #13 Share Posted July 9 5 hours ago, winterbliss said: Our phones are antiquated, you might say. In trying to check in online for our upcoming cruise, I'm pressing the 'Web Version alternative', located underneath the download app icons, we proceed accordingly. When inserting our booking number, 'This booking has already been claimed' pops up in red and hence, cannot proceed. I've called Princess and no success with resolving the issue and told to print out our summary of the cruise and do the check in at the port. Has anyone else encountered this? I know apps are being pushed for everything nowadays but it seems rather ridiculous not to simply check in online. Yes, I've seen it happening too, and later realized it does not work if you navigate from you active session where you are already logged in. You need to log out first and only then click to the 'web version' link and then it works. I recommend to bookmark the page and login from that everytime you need to access web version. Link to comment Share on other sites More sharing options...
skynight Posted July 9 #14 Share Posted July 9 It's obvious. Princess has an IT department that has taken something that was easy in the past and made it very difficult for their customers. Link to comment Share on other sites More sharing options...
lx200gps Posted July 9 #15 Share Posted July 9 13 hours ago, PacnGoNow said: Yes, don’t push link button..that has never been functional. Push cancel button and it will bring up another screen…move down to Log in with booking number. You will enter name, dob and booking number. If yours doesn’t work try your spouses/partner’s info. You should be able to check in here. But, do print out your travel summary for sure, under the cruise personalizer, as it is confirmation of what you’ve booked and much more information. Take that and your documents/passports etc to check in at the port. That's exactly how we have done it since inception, as it has never worked well for us either. The one difference with us is that after cancelling the Link and entering the Booking reference, name etc, it ALWAYS fails for us. I then have to re-enter the same booking ref etc and the second time, we're in. 2 Link to comment Share on other sites More sharing options...
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