cruisefam38 Posted August 23 #1 Share Posted August 23 We completed an Eastern Med cruise on the Vista last Wed., August 14. We did the online end of cruise survey while aboard. Now that we have had time to reminisce and consider, I wold like to provide further feedback to Oceania regarding a few crew members who help make our cruise truly enjoyable. I can't seem to find a contact point, can someone point me in the right direction? Link to comment Share on other sites More sharing options...
Rare Harters Posted August 23 #2 Share Posted August 23 From O's website GuestServicesEMEA@OceaniaCruises.com 1 1 Link to comment Share on other sites More sharing options...
cruisefam38 Posted August 24 Author #3 Share Posted August 24 If it had been a snake.... Thank you, Harters. 1 Link to comment Share on other sites More sharing options...
cruisefam38 Posted August 24 Author #4 Share Posted August 24 I sent the feedback through the link Harters provided. However, I still can't find the link on the Oceania website?! No matter, just a bit funny. Link to comment Share on other sites More sharing options...
Rare mlmdaisy Posted August 24 #5 Share Posted August 24 It's not really funny. This is another significant deficiency on the website. In my case, I had issues with shore excursions, pre-cruise, and had other questions that were answered differently every time I called. It was a struggle getting an e mail address; I eventually got webmaster@oceaniacruises.com I much prefer to receive information in print. What one hears over the phone is lost forever and impossible to share accurately with others. Link to comment Share on other sites More sharing options...
Rare Harters Posted August 24 #6 Share Posted August 24 I looked on the "Contact" page which is where I'd expect to find contact details. And there it was. https://www.oceaniacruises.com/corporate#contact-us Link to comment Share on other sites More sharing options...
Rare mlmdaisy Posted August 24 #7 Share Posted August 24 All I see are phone numbers, oh, and a snail mail address. Link to comment Share on other sites More sharing options...
Rare Harters Posted August 24 #8 Share Posted August 24 I cannot explain that. I've just rechecked the page on the link I gave, and the email address is clearly there (and underlined), along with snail mail and various phone numbers Link to comment Share on other sites More sharing options...
Rare mlmdaisy Posted August 24 #9 Share Posted August 24 This is bizarre. I just checked the link for a third time and see no e mail address. Where exactly is it, please? Link to comment Share on other sites More sharing options...
Rare Vallesan Posted August 24 #10 Share Posted August 24 12 minutes ago, mlmdaisy said: This is bizarre. I just checked the link for a third time and see no e mail address. Where exactly is it, please? Bottom line of section “Call Centre Hours” underlined address is GuestServicesEMEA@OceaniaCruises.com Link to comment Share on other sites More sharing options...
EJL2023 Posted August 24 #11 Share Posted August 24 (edited) Perhaps it has something to do with where you are located. As assume Harters is accessing in the UK and it is included there. I checked just now and there is no email address included on that page here in the US. Edited August 24 by EJL2023 1 Link to comment Share on other sites More sharing options...
EJL2023 Posted August 24 #12 Share Posted August 24 (edited) 22 minutes ago, mlmdaisy said: This is bizarre. I just checked the link for a third time and see no e mail address. Where exactly is it, please? Check out the Oceania guest contacts on the Elliot report at Elliot.org site. They have a few contact email addresses for issues. Now I’m not sure how up to date it is but may be worth a try. Edited August 24 by EJL2023 Link to comment Share on other sites More sharing options...
Rare mlmdaisy Posted August 24 #13 Share Posted August 24 That is so weird. Link to comment Share on other sites More sharing options...
Rare Harters Posted August 24 #14 Share Posted August 24 12 minutes ago, EJL2023 said: Perhaps it has something to do with where you are located That must be it. Both Vallesan and I will be accessing O's UK version of the website - always priced in sterling and generally written in British English. Whilst I can understand those differences, it's odd that something relevant across the customer base, such as a guest services email, is available on one version and not another. Link to comment Share on other sites More sharing options...
Rare Vallesan Posted August 24 #15 Share Posted August 24 Can I just add that I have contacted guest services recently at GuestServicesEMEA@oceaniacruises.com I wanted a particular speciality restaurant booking and I was able to contact guest services at that address. Given that the object of the email is to praise some staff I think you would be able to do that via the email address above. Link to comment Share on other sites More sharing options...
Rare mlmdaisy Posted August 24 #16 Share Posted August 24 Yes, but what’s so strange is I used the same link and saw something different. I didn’t think that was possible. At this point, my concern is general. The “webmaster” has answered my questions and provided me with what I needed…..for now. I only got that address by placing a phone call. I’ll repeat that I find it ridiculous that the website (at least the version I see) has no e mail addresses. It is not always possible to make a phone call, for example, when working, but a message can be sent discreetly. This is the modern world. My next question for you kind co-cruisers: Does anyone from Oceania monitor these chats? Are you out there? (One would think.) Link to comment Share on other sites More sharing options...
Rare Harters Posted August 24 #17 Share Posted August 24 (edited) 34 minutes ago, mlmdaisy said: I didn’t think that was possible. Seemingly so. The website I access has always been oceaniacruises.com - rather than, say, a UK version with a co.uk address. I have no idea how it works but the software must know I'm in the UK, without me logging in to my O account, to be able to price cruises in pounds rather than dollars. I assume it must work similarly in other different geographical areas pricing, etc in Euros or Australian dollars. I've never needed to think about it at all until this weird thing. Edited August 24 by Harters Link to comment Share on other sites More sharing options...
Rare Harters Posted August 24 #18 Share Posted August 24 35 minutes ago, mlmdaisy said: Does anyone from Oceania monitor these chats? Probably not. We are a tiny percentage of O's customers, albeit generally committed ones. They don't care about our opinions, as such. Link to comment Share on other sites More sharing options...
Rare mlmdaisy Posted August 24 #19 Share Posted August 24 I don't doubt that the websites are different; my surprise is about the specific link. When two people click on the same link, even from across the pond. I would assume that they see the same content. Link to comment Share on other sites More sharing options...
Rare Harters Posted August 24 #20 Share Posted August 24 I think my only surprise is that whoever writes the web pages for the various versions thought it sensible to include the email on the UK version (as you'd expect) but not on the US version. Just an odd error. Link to comment Share on other sites More sharing options...
Rare FetaCheese Posted August 24 #21 Share Posted August 24 EMEA -- Europe Middle East Africa 1 1 Link to comment Share on other sites More sharing options...
Rare Harters Posted August 24 #22 Share Posted August 24 Even odder, if that's the case, Feta. Customer service email specifically for those of us from those parts of the world. But nothing for Americans. Just odd. Link to comment Share on other sites More sharing options...
Jancruz Posted August 24 #23 Share Posted August 24 7 hours ago, mlmdaisy said: Yes, but what’s so strange is I used the same link and saw something different. I didn’t think that was possible. At this point, my concern is general. The “webmaster” has answered my questions and provided me with what I needed…..for now. I only got that address by placing a phone call. I’ll repeat that I find it ridiculous that the website (at least the version I see) has no e mail addresses. It is not always possible to make a phone call, for example, when working, but a message can be sent discreetly. This is the modern world. My next question for you kind co-cruisers: Does anyone from Oceania monitor these chats? Are you out there? (One would think.) Just me most of the time Jancruz1 1 Link to comment Share on other sites More sharing options...
clo Posted August 25 #24 Share Posted August 25 2 hours ago, Jancruz said: Does anyone from Oceania monitor these chats? So you're from Oceania? Link to comment Share on other sites More sharing options...
Rare ronrick1943 Posted August 25 #25 Share Posted August 25 I let my TA handle it, they have better connections than most of us---after all it's important they know the good and the bad, they sale the product and make the commission. They always get the best results for us when needed. 1 Link to comment Share on other sites More sharing options...
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