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Everything posted by Mary229
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have it all include pinacle; can substitute?
Mary229 replied to mark46's topic in Holland America Line
Agreed. I sail HAL a lot for their long voyages. I stop in port to seek out chocolatiers so I have my own stash of sweets. If you haven’t sailed the pinnacle class ships know that the cookies and some of the pastries in the Dutch cafe are worthy desserts . -
Holland america vs Princess Cruise lines
Mary229 replied to mcrcruiser's topic in Holland America Line
Pathetic as it may be I could live with only salad, popcorn and chocolate -
Holland america vs Princess Cruise lines
Mary229 replied to mcrcruiser's topic in Holland America Line
Really. All of my letters have paid off. Thank you 😊 -
have it all include pinacle; can substitute?
Mary229 replied to mark46's topic in Holland America Line
All of the specialty restaurants quality and execution vary widely from shop to ship. I would perhaps ask your concierge what she might recommend. Another option is Pinnacle lunch. I like the lunch far more than dinner -
Sail Standby for $49 a day- new program
Mary229 replied to BermudaBound2014's topic in Holland America Line
I don’t think that is the target audience. This is geared more to travelers with a lot of free time (think retired), those who are frequent travelers with a more nomadic lifestyle or those who are trying it out for a first time but intend to travel more. IMHO, a once in a lifetime experience should be tailored and planned. Just my opinion -
Single Smoking Thread (Use for all smoking discussions on HAL) )
Mary229 replied to Lyndihop's topic in Holland America Line
Someone could have been smoking in the bathroom. The assumption that someone is breaking the rule is far simpler than thinking the smoke is wafting DOWN 3 decks. That seems a little off -
Sail Standby for $49 a day- new program
Mary229 replied to BermudaBound2014's topic in Holland America Line
You can add a link in your signature -
I agree. On my last cruises there was a daily accounting and a new hold when you reached the level. Of course it still wasn’t a charge . It should be fairly easy to check before boarding
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I think you have your history mixed up. I have been an advantage member longer than that. https://www.aa.com/i18n/customer-service/about-us/history-of-american-airlines.jsp American is not a second tier airline, it may have lousy customer service but that is just the way it is. https://en.wikipedia.org/wiki/Largest_airlines_in_the_world https://www.airhelp.com/en-int/airhelp-score/airline-ranking/
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It will be drydocked this fall
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I always use a card that will not be traveling with us for the cruise hold. At the end of the cruise I may switch it out to my preferred travel card. 4 cards are necessary in our plan - one in his name, one in mine, one for the utilities and other at home expenses and finally one for the cruise hold. For a 30 or 40 day cruise that pre authorized hold can add up quickly.
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Penalty to cancel a shore excursion onboard?
Mary229 replied to liberty176's topic in Holland America Line
Likewise I have been told they just so happen to have someone waiting to go and was given a full refund. This varies ship to ship though -
Single Smoking Thread (Use for all smoking discussions on HAL) )
Mary229 replied to Lyndihop's topic in Holland America Line
I think someone nearby you was breaking the rules - it has been known to happen -
Penalty to cancel a shore excursion onboard?
Mary229 replied to liberty176's topic in Holland America Line
Here is the official lingo with the side note that I have never had a 10% penalty cancelling a shore excursion onboard in the designated time. The sales and refund window does close 3 days before a cruise on ALL items but reopens when you board Cancellations for pre-paid tours are allowed up to 3 days prior to cruise embarkation and will be refunded to the credit card used for the purchase. If within 3 days of embarkation, all changes/cancellations must be done onboard the ship and refunds will be applied to your onboard account. If the credit is not fully utilized during the cruise, the balance will be paid to that passenger by the ship's Purser at the end of the voyage. If cancellation occurs onboard after the cancellation deadline for specific shore excursions, a 100% cancellation fee will apply. The ship's shore excursions office will be able to advise you of the cancellation deadline applicable to each tour. Optional shore excursions during the land portion of a Land & Sea Journey are non-refundable within 3 days of your Land & Sea Journey departure date. Group shore excursions cancelled within three days prior to embarkation (sail) date are nonrefundable. Custom tours may have different cancellation deadlines which will be stated in the proposal. In the rare instance that tours are cancelled by Holland America Line or the tour operator, the full amount will be refunded within four to six weeks after the voyage ends. -
Penalty to cancel a shore excursion onboard?
Mary229 replied to liberty176's topic in Holland America Line
For the vast majority of excursions you need to cancel a full 48 hours in advance to have no penalty. Not 46 hours but 48 hours, they can be sticklers. There are a few special excursions which have more significant penalties but those are usually overland journeys. Each excursion has their terms posted -
I don’t call unless it is significant. A reasonable customer gets a reasonable TA. My TA works hard for me 1. Because I don’t bother her about every little thing and 2. She knows I will book again and again if she takes care of my requests . I am a natural negotiator and understand that you must pick your battles