flossie009

An indication of the air credit is shown on the relevant cruise page on the RSSC website. Easiest way to find out the exact credits available on a specific cruise is to ring Regent's Southampton office (they are very helpful) or get your TA to check. Splendor is a very good ship; better than Explorer in many aspects. I assume they will make a few more tweaks on Grandeur.

Regent's offering is inclusive for the period of the cruise. Credits may be taken for the pre & post cruise items i.e. flights, pre-cruise hotel, pre & post cruise land-tours. Most enjoy the Regent experience, and presumably find their cruises offer good value, whether or not they choose to make full or partial use of the included excursions:

You are correct; but the defined term "cruise" does not occur in Parts 1, 2 or 3 of the policy and therefore, IMO, NW/UKI could not use that definition to refuse a claim made under those parts of the policy. For parts 1, 2 & 3 of the policy the cover is for a "trip", the definition of which does not exclude cruises. The defined term "cruise" only comes into play for the extra cover acquired by purchasing the optional upgrade for cruise cover in part 4 of the policy. However, I am sure there is someone on CC with a legal qualification who could confirm. I agree that it would be simpler if NW could remove the reference to CLIA. If I remember correctly NW got into a bit of confusion previously when there were domestic cruises in the UK during the pandemic and one of their definitions appeared to imply that the medical cover was insufficient to satisfy cruise line requirements.

I am sure @Mike Mooreshould be able to assist you

There is an interesting discussion about NW Travel Insurance for cruises on another CC Board:

IMO this issue only affects the optional upgrade for "Cruise Cover" as this is the only place where the defined term "cruise" is used in the policy. Generally an Ambassador cruise will still be a "trip" under the policy definition so the cover for cancellation, delay, medical expenses etc should still be covered. When selling the cruise cover upgrade, UK Insurance should make it clear that this is only available for cruises on cruise lines that are members of CLIA.

On all Regent cruises (pre & post pandemic) we have been able to book all the excursions we wanted. Sometimes we have had to waitlist for our preferred choice but those waitlists have cleared in over 90% of cases. We have occasionally had the disappointment of a cancelled tour; sometimes too late to organise a replacement. Disappointing, but not to the extent that we have let it spoil our enjoyment of that day in port. Dave, in the UK Ts&Cs there are very clear, & IMO reasonable, caveats: "The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. Shore excursions are capacity controlled on a first come first served basis. Requested excursions may not be available at time of booking. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved"

Agreed. In our experience slower than expected laundry or pressing is normally down to the steward’s timeliness in delivery to and/or collection from the laundry rather than the efficiency of the laundry. As others have advised, if you have continuing issues with the servicing of your suite then do not hesitate to ask reception for a visit from the Chief Housekeeper or his/her assistant. On Regent there is no reason to lower your expectations unless those expectations are unreasonable, which yours are not. Enjoy the rest of your cruise 😎

We have a B2B under one booking number but since it was not offered as one voyage by Regent we have to book each segment separately - at the 365 day mark for each segment. Excursions on turn round day will not be offered until we are on board.

We usually ask to share in Compass Rose. Obviously it depends on other guests doing the same but also we have found that some of the restaurant staff are better at arranging this than others. Hope you are successful when you give it another try. We have met some great table companions just on the off-chance; very few have been of the "maybe not another evening" type; even fewer "never again" 😉

Hope you have been able to resolve some of your issues by raising with relevant Regent staff members on-board including the GM. Did you fill in the mid-cruise comments cards? What was the feedback? Look forward to your review and hope you will also share your experience with the Regent Miami office, either via the end of cruise survey or by email.

For us in the UK, the booking time is now 1am or 2am, so not very convenient 🤨

…………. and when in the U.S.A. or on a Regent ship it is impossible to access the U.K. website and U.K. cruise pricing, which is very inconvenient. Many websites give the user the option to change country, but not rssc.com 🤨 Perhaps @Mike Moore can suggest a way round this issue.

Yes, we found this to be a problem last month. Explorer has always seemed to us to have the worst Wi-Fi/Internet of all the Regent ships, but lately it has become even worse. During our cruise the Internet Manager said that the Wi-Fi infrastructure on Explorer would be enhanced during her dry-dock in May 🤞 We were fortunate to enjoy two during our B2B Bali to Tokyo, so not sure why you have not had one on your Sunday Sea Day. Deck Parties are normally held when the ship is in port until late, not when the ship stays overnight. On overnights some guests and crew choose to go ashore for the evening. Of the two newer ships we definitely like Splendor more than Explorer, for a variety of reasons. @RachelG,Thanks for the continuing commentary from Explorer

Leaflet in the post today (sent from our TA) Shows upgrades to Premium Economy on selected Regent Caribbean sailings. Includes Grandeur, 17th February 2024 Strangely the offer is not yet shown on the Regent website.

We did see a small dog on Regent once, but a long time ago, probably 10 years. It was on either Mariner or Voyager. The owner would carry the dog around in her handbag and was seemingly allowed in all the public areas. Lots of complaints and have never seen the like again.

Surely you can just give the details of your new TA to the on-board cruise consultant with whom you booked the cruise 🤔 ……… or are we missing something?

In the past whenever we have asked Regent(UK) for the cost of Business Class flights it has invariably been cheaper than we could source tickets direct; particularly for the ‘one way’ or ‘open jaw’ tickets required for most cruises.

You are so right, and for a Miami flight Economy or Premium economy is not an option we ever like to consider 😲

Are you suggesting that Regent should offer these services at a loss? Personally I want the cruise line to survive these difficult economic times so that we can continue enjoying the product.

Is that the price for a flexible ticket (i.e. cancellable) or lowest cost (no changes)? ........ or it could just be a question of supply & demand; meaning that Regent are unable to secure tickets at a lower cost under their contracts with the airlines Understandable; but you take on an element of risk (say if Regent makes changes to the cruise dates) unless the airline tickets you book are fully flexible. Also your booking with Regent will no longer be considered a "package" under the relevant UK regulations. Not sure what is happening between the cruise lines and the airlines but it is obvious from other threads that this is not just an issue for UK customers. We normally try to book our own air (using Avios & companion tickets) but we have just been on a Far East cruise where we used Regent air for the outbound flight to Bali; they secured an excellent deal with Qatar for us, significantly below the price we could have purchased lowest cost Business Class tickets direct from the airline.

Has anyone experience of Regent's post cruise offerings in Greece? We are booked on a cruise ending in Athens (Piraeus) in the Spring of 2024. Two 3-night post cruise tours are offered: Ancient Greece & Wineries or Sacred Treasures of Greece Both visit Delphi; one visits the Acropolis and Meteora; the other Corinth & the Corinth Canal Any comments on the good, bad or indifferent would be very welcome. Thanks

You may find these links of use: https://www.mi5.gov.uk/threat-levels https://www.gov.uk/terrorism-national-emergency https://uk.usembassy.gov/security-alert-u-s-embassy-london-28-march-2023/ Terrorist risks in Northern Ireland and the rest of the UK go up & down over time depending on intelligence sources - as with most countries.

Be careful what you wish for. There are often a few gremlins during a cruise immediately after a refurbishment 🤨 It may be on a charter for that week.

Sometimes excursions later in the day meet on the dock or in the cruise terminal rather than in the theatre.