Are Ian and Gazelle still the Retreat concierges? If so, have you asked them for anything? We found Ian worthless, as he bungled the only two requests we had of him. One simply wasn't done, the other a reservation, made for the wrong time, then day. On the other hand, our sky suite cabin steward was outstanding. I had no idea there were only two butlers for all the other suites. That's so nuts!