caymancouple Posted December 26, 2016 #1 Share Posted December 26, 2016 We sailed on the Anthem on the 9th of Dec. So far on our roll call 12 cruisers have posted they had an extra charge of either $6.19 or $12.37 added to their bill after they got off the ship. They called Royal and were told it was for the water bottles in the room. Had NOT drank the water..... I know 12 does not seem like all that many... but if you stop and think that not nearly everyone reads CC. Say we had 250 on our roll call (and I don't believe based on the turn out it was anywhere near that), that would be 5 percent of us... now rounding of course... the ship holds 4 K plus, 5% of that is 200 cruises... times say the lower amount of $6.19, that is an extra K in Royal's pocket... ummmmm. I bet most folks don't look at their bill after they get off. FYI Link to comment Share on other sites More sharing options...
138east Posted December 26, 2016 #2 Share Posted December 26, 2016 We sailed on the Anthem on the 9th of Dec. So far on our roll call 12 cruisers have posted they had an extra charge of either $6.19 or $12.37 added to their bill after they got off the ship. They called Royal and were told it was for the water bottles in the room. Had NOT drank the water..... I know 12 does not seem like all that many... but if you stop and think that not nearly everyone reads CC. Say we had 250 on our roll call (and I don't believe based on the turn out it was anywhere near that), that would be 5 percent of us... now rounding of course... the ship holds 4 K plus, 5% of that is 200 cruises... times say the lower amount of $6.19, that is an extra K in Royal's pocket... ummmmm. I bet most folks don't look at their bill after they get off. FYI Unfortunately this is very common. However, you can call Crown & Anchor and have it removed. I know it's a PITA to do that, but if enough folks complain, maybe it will cost RCL enough in wasted rep time and they will stop doing it. This happened to me in Oct on the Harmony. The minibar was empty and I was in the cabin when the guy came to check the minibar, so to be charged $6.19 for something not even offered in the room really annoyed me. Link to comment Share on other sites More sharing options...
39august Posted December 26, 2016 #3 Share Posted December 26, 2016 I was also annoyed with an $11.59 mini bar charge for HOTS when the mini bar was empty the entire time! Link to comment Share on other sites More sharing options...
zrealm Posted December 27, 2016 #4 Share Posted December 27, 2016 We got hit with the same charge and called to get it removed. Ugh. 30 minutes of my life wasted over RCI stealing $6.... Link to comment Share on other sites More sharing options...
LilBlackDress Posted December 27, 2016 #5 Share Posted December 27, 2016 After our 9/22 sailing on Anthem we had a $29.37 charged to all 4 of our cabins. I called up and they reversed the charges. I got the refund 2 days later Link to comment Share on other sites More sharing options...
seadays4me Posted December 28, 2016 #6 Share Posted December 28, 2016 Just looked at the e-mailed PDF file they sent to me after the cruise and a mini-bar charge of 12.37 was added on the last day of the cruise but not on the bill sent to the cabin. That was November, hopefully I can get a refund when I call C&A tomorrow Link to comment Share on other sites More sharing options...
wolfcathorse Posted December 28, 2016 #7 Share Posted December 28, 2016 this has happened so much now to us that we sail with a cash account. We don't back our Seapass with a credit card anymore. Link to comment Share on other sites More sharing options...
easyboy Posted December 28, 2016 #8 Share Posted December 28, 2016 Just looked at the e-mailed PDF file they sent to me after the cruise and a mini-bar charge of 12.37 was added on the last day of the cruise but not on the bill sent to the cabin. That was November, hopefully I can get a refund when I call C&A tomorrow OP is right. You might be just one of the many that is not checking the last day charges! Link to comment Share on other sites More sharing options...
lucymorgan Posted December 28, 2016 #9 Share Posted December 28, 2016 (edited) Why is this happening and how are they able to get away with it? Is it happening on all ships or just a few? Perhaps people affected need to start sending complaints to head office as well as calling to get the charge refunded. Edited December 28, 2016 by lucymorgan Link to comment Share on other sites More sharing options...
framboesa Posted December 28, 2016 #10 Share Posted December 28, 2016 I keep reading about this in several forums... It makes me think that it's not a simple mistake, there are lots of "mistakes" :mad: If it happens to me, do you think that I can send one e-mail requesting my money back? If i make a phone call (I'm in Europe) the cost of the call will be the same as the amount that I'm demanding... Link to comment Share on other sites More sharing options...
Clarea Posted December 28, 2016 #11 Share Posted December 28, 2016 Just looked at the e-mailed PDF file they sent to me after the cruise and a mini-bar charge of 12.37 was added on the last day of the cruise but not on the bill sent to the cabin. That was November, hopefully I can get a refund when I call C&A tomorrow Post Cruise Customer Support takes care of this quickly: (800) 256-6649. Link to comment Share on other sites More sharing options...
Rare DragonOfTheSeas Posted December 28, 2016 #12 Share Posted December 28, 2016 (edited) Post Cruise Customer Support takes care of this quickly: (800) 256-6649. Thanks Bob--I have had a similar charge on Grandeur before and they took care of it quickly. This is a toll free number. Edited December 28, 2016 by DragonOfTheSeas Link to comment Share on other sites More sharing options...
dpostman Posted December 28, 2016 #13 Share Posted December 28, 2016 Post Cruise Customer Support takes care of this quickly: (800) 256-6649. Thanks Bob. Took note of this number and saving it. I will pass it along to our group of 10 families. I've already suggested that they request the room fridge be emptied on the first day (Unless of course they plan to use it) if they are not already emptied. dp Link to comment Share on other sites More sharing options...
BillHoo Posted December 28, 2016 #14 Share Posted December 28, 2016 this has happened so much now to us that we sail with a cash account. We don't back our Seapass with a credit card anymore. Is it difficult to set up a cash account? Link to comment Share on other sites More sharing options...
Clarea Posted December 28, 2016 #15 Share Posted December 28, 2016 Is it difficult to set up a cash account? Not at all, you can select a cash account during online check-in, at the pier check-in, or at Guest Services onboard. You don't have to put any money down, RC will let you charge up to $500 before they ask you to pay down the account. Link to comment Share on other sites More sharing options...
BillHoo Posted December 28, 2016 #16 Share Posted December 28, 2016 Not at all, you can select a cash account during online check-in, at the pier check-in, or at Guest Services onboard. You don't have to put any money down, RC will let you charge up to $500 before they ask you to pay down the account. Thanks! That sounds like a fairly reasonable system. Link to comment Share on other sites More sharing options...
berylde Posted December 28, 2016 #17 Share Posted December 28, 2016 Off the Independence on the 17th of Dec. and still don't see the $12.27 deleted from our Visa for the water we didn't drink. Have called Customer Service (1-800-256-6649) five times Link to comment Share on other sites More sharing options...
BillHoo Posted December 28, 2016 #18 Share Posted December 28, 2016 Would I be able to go to the service desk on debarkation day to get a quick look at an "updated" bill? Or do you think they wait till you are off the boat before they add those items? Link to comment Share on other sites More sharing options...
cb at sea Posted December 28, 2016 #19 Share Posted December 28, 2016 If you call them, they will remove the charge...no need to go and stand in line on departure day, or you might NEVER get out of there! Link to comment Share on other sites More sharing options...
Clarea Posted December 28, 2016 #20 Share Posted December 28, 2016 Would I be able to go to the service desk on debarkation day to get a quick look at an "updated" bill? Or do you think they wait till you are off the boat before they add those items? You can go to Guest Services at any time and get a copy of your bill. Link to comment Share on other sites More sharing options...
seadays4me Posted December 28, 2016 #21 Share Posted December 28, 2016 Just looked at the e-mailed PDF file they sent to me after the cruise and a mini-bar charge of 12.37 was added on the last day of the cruise but not on the bill sent to the cabin. That was November, hopefully I can get a refund when I call C&A tomorrow Called the post sailing customer service number and without debate I was told that my credit card will be credited the $12.37 within 3 to 4 business days. Link to comment Share on other sites More sharing options...
KG1924 Posted December 28, 2016 #22 Share Posted December 28, 2016 The more I keep seeing this the angrier it gets me....while it's great that they are so quick to refund the charges, I can guarantee there are MANY people that don't even notice, myself included. I look over our bill at the end of the week, which is much easier now with drink packages. But to be honest if the total was $325 on the last night and I go to pay my visa bill next month and its $331 and change or even $337 I would probably just think I remembered the total incorrectly. Lesson learned to triple check even after the fact but I agree with the PP that this seems to be happening incredibly too frequently to be simple human error, especially since CC is such a small percentage of total cruisers out there. And it's constantly water I feel.... Link to comment Share on other sites More sharing options...
njbrandon Posted January 1, 2017 #23 Share Posted January 1, 2017 Just checked and I had this minibar charge too. Will be making a call. That's messed up they try to slip in such a minor charge. Link to comment Share on other sites More sharing options...
VillaHappy Posted January 1, 2017 #24 Share Posted January 1, 2017 Shame on you, Royal Caribbean!:mad::mad: Link to comment Share on other sites More sharing options...
retiredgram Posted January 1, 2017 #25 Share Posted January 1, 2017 Had this happen several years ago. Called and it was taken care of. The only thing that could not be explained was the fact the mini bar charge was credited to my credit card 3 days before the end of cruise. Was never added to final bill. I noticed when checking the charges to my credit card. Now I check charges as soon as we get home. Link to comment Share on other sites More sharing options...
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