From 4 star to no star!

[cruz chic]

My mariners ID hasn't been working for a while on the HAL website. I decided to log into my account and see if something is up. All my cruises have been wiped out:eek:. I've got to call them but they don't open for another hour. I hope I can get my status back because I'd have a hard time proving it other then having some cruise cards with 4 satrs on them. This is the second problem I've had in a while with my status.

[Cruising-along]

I just checked mine, and mine shows "no cruise history". Hopefully just a temporary glitch with the HAL website.....

[GmaPajama]

Mine was fine about an hour ago. I vote for the "temporary glitch" thought.

[callmedeb]

My lowly 2-star status is also gone =(

 

This is a quote from the page though...

 

"Due to scheduled maintenance, certain features of My Account are temporarily unavailable including reservations, history, personal details or preferences."

 

So hopefully temporary =)

 

Cheers,

 

Deb

[arewethereyet]

This happens all to often. Most of the cruise line web sites are undependable. I bet it's all good again a little later. It's just disturbing that this seems to happen with some regularity.

[cruz chic]

Ok I feel better now. I think I may make a qucik call today. Wouldn't want to do too much work today;):D. Thanks everyone:).

[Cruzin Terri]

I can't even get as far as my account. The little circle just keeps spinning after I press "Go to My Account"

Terri

[jasl]

On our last cruise in Dec 2010 our booking did not register when we checked in at the pier, eventhough our express docs were in order. A long delay at check-in and we finally got our cabin key only to find that it did not open the cabin. This was a B2B and the second part was fine, however during the first week we had no "status" and some of the perks were never received. So yes "glitches" do happen even when one is ready to board............

[twodogmom]

Last night I had no stars, early this morning it showed my history. I just checked a couple of minutes ago, and nothing again. They must be working on their system.

[Padraic]

I just tried it and I am still a 4 Star Mariner and am still booked on the Prinsendam for next June. However, it was slow.

[CowPrincess]

My Mariner # has not been valid recently :D

[Randyk47]

Mine is working and is correct but it was very slow in coming back with my information this AM. Probably just a HAL computer/data base glitch.

[IRL_Joanie]

MY ACCOUNT > My Mariner Status Page states the following:

 

Due to scheduled maintenance, certain features of My Account are temporarily unavailable including reservations, history, personal details or preferences.

 

All of my info, history and Mariner status is current, so I believe they are working on this problem for all that are having problems:)

 

Joanie

[NoWhiners]

Hi Lorene

 

wow, that sucks!! I hope they get it fixed for you. I'm afraid to go check my account!!

 

ML

[beach spring]

We have booked a guarantee stateroom for our Veendam Aug. 21. Still no word on our stateroom number showing on the reservations page. Could this be related to their website maintenance? Could we actually have a number? Are others experiencing the same?

[ninkb]

My Mariner # has not been valid recently :D

 

Haven't been to the website for a week or so, but for the last month the mariner numbers for DH and me have been missing. Mine finally showed up, but last time I checked, his was still missing. I was taking it personally . . . and hoped HAL wasn't trying to get rid of us. Must say I'm glad we're not the only ones having trouble and thank all of you for the encouragement. :)

[catl331]

We have booked a guarantee stateroom for our Veendam Aug. 21. Still no word on our stateroom number showing on the reservations page.

This is still a little early for an assignment for you. They start giving them out about three weeks out and most come between 14 and 9 days out ... but could be as late as embarkation day.

[cruz chic]

It must be a computer glitch. I think the next time my info is there I'm going to take a screen shot and I will also bring it on my cruises with me just in case. Thanks everyone.

[BumperII]

Well, it looks like the system is very, very slow, but most of my information seems OK. HAL lost a two week cruise a while back, and they have never recovered it. We too are concerned, as we will be on the Amsterdam next Firday for two weeks, and as newly minted 4 Stars, we planned to take advantage of the Pinnacle discounts. Maybe Hal will honor the 4 Star on my boarding pass.:D

Due to scheduled maintenance, certain features of My Account are temporarily unavailable including reservations, history, personal details or preferences.

[Krazy Kruizers]

My mariners ID hasn't been working for a while on the HAL website. I decided to log into my account and see if something is up. All my cruises have been wiped out:eek:. I've got to call them but they don't open for another hour. I hope I can get my status back because I'd have a hard time proving it other then having some cruise cards with 4 satrs on them. This is the second problem I've had in a while with my status.

 

 

This doesn't sound good.

Within in 3 - 5 days of returning from a cruise -- I run off the Mariner's List of days that we have -- just to have a copy for my records.

Hope you get everything straightened out.

[3rdGenCunarder]

It must be a computer glitch. I think the next time my info is there I'm going to take a screen shot and I will also bring it on my cruises with me just in case. Thanks everyone.

 

Good idea. I just checked I still have my two stars and my rezzie for the fall. But the website was slower than CC on its worst day.

[Krazy Kruizers]

Sorry I didn't get back sooner -- between a modem slowly go down -- new one is being sent to me -- and an e-mail I had to answer -- I did get a chance to go over to HAL's -- working fine for me -- everything is in order.

[cruz chic]

I've called and like many have said, they are having system problems. Mine reappeared...now they are gone again. He assured me I have 229 days. When I see them again, I'm going to make a screen print.

[Krazy Kruizers]

Great idea -- that's what I do -- since I don't trust HAL or anyone else.

[erewhon]

This doesn't sound good.

 

Within in 3 - 5 days of returning from a cruise -- I run off the Mariner's List of days that we have -- just to have a copy for my records

 

An excellent idea, I will go to the HAL site and print ours.

Thanks Krazy Kruizers.