Curious as to your reaction if you found your suite window like this

[bajathree]

I just came off Liberty beginning of this week and stayed in a Grand Suite. Upon entering my suite I found one of the windows completely obscured...it was full of moisture between the glass and you couldn't see thru it at all. It was only a 4 night sailing so didn't make a big deal about it but did mention it the cabin steward. I was told they have the glass to replace it but it hasn't got done because the cabin is always booked. I also casually mentioned to the concierge in the CL joking to him saying ....I see the glass between the CL and the hall is obscured just like in my cabin so nobody could see in. It was laughed off and I was told there was another suite besides mine with the same issue. Like I said being a 4 night sailing I pretty much shrugged it off but was a bit disappointed that Royal wouldn't fix something like this right away.....they must have a way to fix these glass panels without such a big deal.....what if a glass panel broke during a sailing:confused:

Just curious what your opinion is and what would be your reaction if you walked into your suite and found one of the glass panels looking like this.

 

[Lionesss]

Hi Steve

I often read your posts through-out Cruise Critic, and you do seem like a normal well rounded person.

Not one to complain about smoking, smuggling, ironing and such.

So...................

YOU SHOULD HAVE PURSUED IT!!

OMG Short cruise or not, you paid for the scenic benefit of the Suite.

I hope you don't get billed for causing the damage.

No.

It should have been worth some OBC.

Safe travels

Sue and crew

[bmlovell]

After paying for a grand suite or really any cabin advertising a view I would have been annoyed ! It's just not pretty they would have to fix it for me I'd have no problem with them coming in and dealing with it as long as it was done before the dinner hour:D

[jagsfan]

Wow........they managed to repair a lot of glass the morning of our Sept 16 sailing on Freedom, like they've had to on other ships after a bad storm at sea. I don't know why they couldn't manage to repair this. I think at least an OBC is in order...I'd forward that picture to RCI and let them know this is unacceptable. A 4 day cruise in a suite is still an expensive vacation, and not having the beautiful view you should have is really disappointing.

This is not a case of asking for recompense because of late sailing, bad weather or skipped ports. This is not getting what you paid for, when it would have been possible to repair.

[msw1023]

I would think that maintenence could pop the new one in on embarkation day.

I'd send this picture to RCCL and tell them how dissapointed you were.

How often do you get to stay in a suite?

This isn't just a baseless complaint!

Marsha

[Ocean Boy]

It gives new meaning to booking a cabin with an obstructed view.

[cb at sea]

That would have driven me crazy! I'm a "clean glass" nut....a smudge and I'm wiping and polishing!

[Retiredprofessor]

I totally agree with all of the other posts. We always sail in a jr. suite and pay the extra for the view. If I had this window it would impact on my whole cruise. Now I know that for some it wouldn't be such a big deal but you paid for a grand suite and got an inferior room. Definitely send pic to RCCL. I hope you get some satisfaction.

[QTMichele]

I would have been annoyed - I don't think you're off base for feeling the same, regardless of the length of your cruise.

[monicajay]

Hi Steve

 

I often read your posts through-out Cruise Critic, and you do seem like a normal well rounded person.

Not one to complain about smoking, smuggling, ironing and such.

 

So...................

YOU SHOULD HAVE PURSUED IT!!

OMG Short cruise or not, you paid for the scenic benefit of the Suite.

I hope you don't get billed for causing the damage.

 

No.

It should have been worth some OBC.

 

Safe travels

 

Sue and crew

 

Best post of the day!

 

Well rounded people are great on these boards.

[Sequim88]

Looks like they totally missed a Gold Anchor Service opportunity to WOW you. Cabin attendant should have been there right away (like as you are first entering the suite) to inform that they knew about the issue and assure that it would be taken care of quickly AND for the inconvenience of having to be out of the suite during the repair enough OBC to cover speciality restaurant dinner or spa service (free massage for instance). Problems happen but can be a great opportunity to WOW with the right response.

 

Besides if it is a product defect they can charge the costs back to the vendor.

[Coralc]

I think you should have complained.

 

We had a totally different response in a grand suite on Grandeur. It was just about impossible to open the sliding glass door to the balcony. We reported it to the room steward....and the next day when we returned from an excursion, maintenance was in there replacing the sliding glass door.

 

So we just dropped off our stuff and went to a bar until they were finished. Why couldn't they replace yours while you were out of the cabin for the day?:rolleyes:

 

Since it wasn't fixed while you were onboard, I would follow up with a short letter and copy of the photo. :)

[Bakincakes]

Unacceptable on so many levels.

 

Send that photo and a complaint in.

 

You paid for a "full" view..and got half.:(

[tortugas]

I would have absolutely, definitely complained. Short cruise or no, this is NOT acceptable. and the reactions that you describe tell me that they are playing you, ie: if they don't make a big deal of it, we won't make a big deal of it. NOT cool. Like an earlier poster says, stuff does happen, but they could easily have used this opportunity to wow you. I worked at the Ritz for a long time, and at the Ritz, there are no "guest problems" only opportunities. Shame on RCI.

 

That being said, it's not too late... let them know how you feel!

[Maryscooking]

I really can't see why that wouldn't have been fixed already, given that it was a known issue. I'm really surprised the concierge didn't even see fit to try to make it right for you when you said something about it.

 

I agree with the others, send that pic into RCI and let them know that you are disapointed that the issue wasn't addressed properly.

 

The fact that it was a short cruise shouldn't mean you have to put up with something that could've been fixed earlier.

[malchancock]

Very simple one here Bajathree,

Get a letter into RCI with your enc pic & make sure its sent via recorded mail

NO ONE in what ever cabin, or duration of cruise should have to put up with that END:mad:

[jebuell]

Yeah... when you pay that much for the room (even if you got a good deal) that's completely unacceptable. I learn to tolerate certain things in interiors and cheap oceanview rooms... but if I ever fork over that much money for a suite that would not be something I'd tolerate! You are a better person than I!

[Ocean Boy]

Yeah... when you pay that much for the room (even if you got a good deal) that's completely unacceptable. I learn to tolerate certain things in interiors and cheap ocean view rooms... but if I ever fork over that much money for a suite that would not be something I'd tolerate! You are a better person than I!

 

For some people interior and "cheap" ocean views rooms represent a tremendous investment for a once in a lifetime vacation. Suppose someone had a ocean view cabin with a clouded up window? They don't even have the option of opening the window to look out. In this case at least the balcony door could be opened. RCI should take more pride than to put anyone in a substandard cabin with a serious defect no matter what the category.

[ChristieNJ]

I think that's totally unacceptable. Even if I were in a regular balcony room, I'm paying for a view that I can't get in any hotel. I definitely would have had an issue with it, and usually I am totally easygoing and let stuff roll off me, but that definitely bother me! Especially after paying for a suite! lol

[NordicPrince]

First I don't spend money on suites because I try not to spend my time in my cabin. DW does enjoy her balcony.

 

I would tend to just go out on the balcony and not let it disturb me and leave a note at the Guest Services Desk

[Jimbo]

Your cabin and the one next to it might be the free upgrade cabins . Since you paid for just a Cat W Suite Guar you may have ended up in one of the crappy cabins because you didn't pay full price for the Suite like other people did?

 

Still paying $549 a person for a Grand Suite is a sweet deal, bad window or good window.

 

Jimbo:)

[g8rmomx2]

For some people interior and "cheap" ocean views rooms represent a tremendous investment for a once in a lifetime vacation. Suppose someone had a ocean view cabin with a clouded up window? They don't even have the option of opening the window to look out. In this case at least the balcony door could be opened. RCI should take more pride than to put anyone in a substandard cabin with a serious defect no matter what the category.

Or however long the cruise! Some people can't get away for a week at a time, for whatever reason, and a 4 or 5 day cruise is just as big of a time investment for them as a 7 day cruise for others. Royal should have fixed this.

[luvscruising2007]

I find it interesting that most of the posters seem more upset than the OP.

I might have followed the same steps as OP, and maybe one more inquiry to guest services. But I wouldn't have spent a lot of time complaining. As long as I had access to the balcony, I would just sit back and enjoy the ocean.

[runnerandme]

If I was given a free upgrade to a GS, I would still expect the windows to be clear. If they called and said we have a GS with a problem do you want the upgrade ,that is another story. I personally would have turned down the upgrade. The CL lounge means nothing to me. A clear view does.

 

I would have made a fuss. It is not about what you paid, It is about what you should be able to expect. I would have been very unhappy if I had picked this room and found this condition.

 

I hope this is reported so the problem will be fixed for future guests of this suite.

[Ocean Boy]

I find it interesting that most of the posters seem more upset than the OP.

I might have followed the same steps as OP, and maybe one more inquiry to guest services. But I wouldn't have spent a lot of time complaining. As long as I had access to the balcony, I would just sit back and enjoy the ocean.

 

Again, what I find disturbing is the apparent lack of pride shown by RCI. What a great impression it makes to walk into a cabin a see such an obvious defect. And one could also look at it as RCI being somewhat disrespectful of its customer to not fix the problem, or offer some compensation, for a known issue before the customer even mentioned it.